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Archived Copies of Warranty Week
December 2002 to Today
Aerospace Warranty Expense Report:
Because one major airframe manufacturer has now separated its warranty and extended warranty accounts, the aerospace industry totals and averages are in disarray. However, many OEMs and suppliers continue to cut their warranty costs, setting new record lows for their expense rates.
April 13, 2017
Dell's Extended Warranties:
Though its hardware sales have flattened, the importance of Dell's extended warranty program continues to rise. While a few years ago it was twice as large as the product warranty operation, now it's four times larger. And it accounts for a rising percentage of the company's total revenue.
January 24, 2013
Warranty Reserve Capacity:
The ratio between warranty reserves and claims payments is always changing. But by measuring departures from the baseline average, we can detect which companies have either too much or too little money in their warranty accounts.
November 17, 2011
RV, Boat & ATV Warranties:
All that's left now are the survivors, after a big drop in sales proved fatal to some of their peers. Looking back, it's revealing how some of those survivors handled their warranty expense accounts through the recession.
July 21, 2011
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