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Archived Copies of Warranty Week
December 2002 to Today
With the purchases of Active Web Services and Syncata, ProQuest has acquired its way into a potential leadership position in the automotive warranty processing industry.
July 12, 2005
Microsoft Automotive and AWS
Microsoft Automotive to enter the warranty claims processing business through partnerships with Active Web Services, Capgemini, and others.
August 10, 2004
Setting Warranty Policy for Products That Generate Annuity Streams:
Most warranty-management analysis concerns warranty as cost, the effect of warranty on customer satisfaction, or the signaling impact of warranty on customers. This article describes a study where the focus was not on the product under warranty, but rather on the effect that warranty length might have on the sales of related peripherals and supplies. These sales generate annuity streams for the manufacturer as long as the product remains in operation. However, cost savings from a shorter warranty period must be weighed against potential lost profit from reduced annuity streams. A shorter warranty policy might cause products to drop out of active use sooner, and the cost savings from a shorter warranty policy therefore might be outweighed by the lost annuity profits.
July 13, 2004
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