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Archived Copies of Warranty Week
December 2002 to Today
Warranty Search Application:
Endeca Technologies is promoting a new approach to warranty analytics that allows users to take unscripted journeys through their claims data, asking questions they hadn't anticipated and looking for patterns and anomalies they didn't know were there.
March 25, 2010
The Warranty Dashboard:
If a picture's worth a thousand words, then two graphs should be enough to detail a company's warranty history at a glance. Readily available data can be used to compute three key ratios that can illustrate trends and highlight anomalies.
February 6, 2007
Designing products that can be fixed easily or replaced quickly will reduce warranty expenses. What's required, though, isn't so much better software as better teamwork and planning. Meanwhile, a hunt for patterns and anomalies also works for fraud detection.
April 11, 2006
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