Archived Copies of Warranty Week

December 2002 to Today

Telecom Equipment Warranty Report: As the U.S.-based telephone equipment industry continues to decline and move offshore, the domestic industry's warranty expenses have fallen in step. The exception is Internet and data communications gear, which has come to dominate the entire industry over the past 15 years.
May 24, 2018
Telecom Equipment Warranty Report: Is most of the warranty cost reduction now behind them? Several parts of the industry, such as the Internet and data communications equipment makers, have seen their expense rates climb a bit in recent years. Others are letting their reserves run low, or cutting their accrual rates even as their claims payments increase.
May 5, 2016
Early Warning Standards: Decades ago the AIAG helped set standards for electronic commerce when it developed new data interchange standards. Now it's doing similar work with warranty data communications standards, looking for ways to reduce delays, improve accuracy, and cut warranty claims costs.
March 14, 2006
Warranty Report: A white paper commissioned by Microsoft finds that the auto industry needs better communications and collaboration tools to reduce warranty costs.
October 12, 2005
Warranty Registrations: A digital marketing communications company named MediaKube is adapting Sony's CD-ROM technology to warranty and product registration applications.
June 28, 2005
Warranty Conference,
Part Two: Members of the AIAG detailed their effort to create an early warning system that uses new warranty data communications standards to improve product quality.
March 15, 2005