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Archived Copies of Warranty Week
December 2002 to Today
Effective Warranty Management for Improved Customer Satisfaction and Profitability in 2015:
After conducting an extensive survey of the global warranty chain management community last year, Strategies For Growth president Bill Pollock has put together a results package consisting of a white paper, a webinar, and a WCM workshop on the subject of current trends in warranty management.
January 29, 2015
Xbox Warranty Costs:
For a company that's never reported a warranty expense, Microsoft sure has a problem on its hands, now that it lengthened the Xbox 360 warranty to three years and took a billion-dollar charge to finance those repairs. But outside of the warranty community, does anybody really care?
July 10, 2007
Warranty Chain Management:
After another successful conference, the warranty community has asked for an industry association in addition to the groups already operating. Warranty community builders said positive things. But now the hard work is just beginning.
March 7, 2006
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