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Archived Copies of Warranty Week
December 2002 to Today
Using the Internet of Things for Warranty Business:
Most businesses looks at warranty as an overhead item. Managers are always under pressure to ensure warranty costs stay within limits. They are on the constant lookout for solutions which can help them manage their warranty costs better. The Internet of Things (IoT) is a concept with many possibilities and something that offers great solutions for reducing warranty costs. This article talks about what points a warranty business should consider before implementing the IoT.
October 29, 2015
WCM Conference Keynotes:
The technology is changing. The need for repairs is changing. Even the concept of ownership is changing. And the way people shop is changing. Two industry experts describe how they see these changes impacting warranty and service contracts.
February 26, 2015
Warranty Maturity Model:
As a proof of concept, IDC and the iWCM are asking all warranty professionals to take a brief survey to help verify that their responses can be used to assign a relative level of maturity to their warranty processes.
October 1, 2010
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