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Archived Copies of Warranty Week
December 2002 to Today
Warranty Claims vs. Accruals:
Using a few key warranty metrics, it's becoming easier to tell when a given company is managing its claims and accruals responsibly. It's also becoming easier to tell when things run off the rails, even if a company makes no specific disclosures of a crisis.
November 8, 2006
Though health services don't come with warranties, much of the medical and scientific equipment used by doctors, hospitals, and laboratories is in fact warranted. But it takes a crisis before most companies will say more than the required minimum about their costs.
September 13, 2005
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