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Archived Copies of Warranty Week
December 2002 to Today
The data has yet to take an upturn, but at least it's not getting worse. Still, during the depths of the recession some of the homebuilders made some curious decisions about how much warranty expense they expected per new home sold.
August 16, 2012
Changing the Way We Think About Warranty Management:
Warranty is a critical element of new product strategy. It not only provides assurance to customers, but also serves as a very effective promotional tool. A change in the approach to warranty management is needed so that warranty related decisions are made in the context of the product life cycle and take into account the interaction between warranty and other decision variables. This new strategic approach is similar to that which has transformed supply chain management over the last 10 to 15 years.
June 19, 2007
How much is enough? Given a company's industry and the nature of its product warranties, how much should be kept in the warranty reserve fund? The funding decisions of 700 CFOs provide some insights.
May 17, 2005
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