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Archived Copies of Warranty Week
December 2002 to Today
Before the upcoming WCM Conference begins, warranty professionals have an opportunity to learn from the experts about topics such as text mining, fraud detection, risk management, supplier relationships, and reliability engineering.
February 16, 2012
Warranty Fraud Detection:
SAS says send us your claims data and we'll show you the fraud. If upwards of 10% to 15% of claims are in some way suspect, such a system could pay for itself in just a few months. Does it sound too good to be true? GE Appliances was the first customer.
February 25, 2010
Designing products that can be fixed easily or replaced quickly will reduce warranty expenses. What's required, though, isn't so much better software as better teamwork and planning. Meanwhile, a hunt for patterns and anomalies also works for fraud detection.
April 11, 2006
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