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Archived Copies of Warranty Week
December 2002 to Today
Computer Warranty Report:
In terms of streamlining the warranty process so it can be as efficient as possible while making more reliable products, computer manufacturers and their suppliers are doing a great job. But at the same time, they went from spending the least on warranty in 2009 to the most ever in 2012. How can both statements be true?
March 28, 2013
Warranty Cost Reductions:
While the warranty costs of most companies are falling, the causes aren't always the same. The big companies are making the process more efficient. But for many of the smaller companies, the biggest cost reductions seem to arise after mergers and divestitures.
October 13, 2011
Green Warranties, Part Three:
To help the environment, extended warranty administrators are stepping up to offer customers gift cards in return for their waste computers and cameras and more energy-efficient replacements for their unrepairable home appliances.
May 30, 2008
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