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Archived Copies of Warranty Week
December 2002 to Today
Most Improved Warranty Metrics, Part 1:
While many companies manage to reduce the percentage of revenue they spend on warranty, some do it better than others. Rising sales helps. So does building a better product. And then some companies are merely returning to normal after ending a "warranty excursion."
October 11, 2012
Top Appliance Retailers:
In an informal online shopping excursion, we found all but one retailer selling extended warranties, typically for between 10% and 20% of the price of the appliances they cover. Durations ranged from two to five years, though one regional retailer also offered a ten-year "major component only" plan.
January 20, 2011
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