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Archived Copies of Warranty Week
December 2002 to Today
Home Appliance & HVAC Warranty Report:
There are a few very large companies with operations in multiple industries that make it difficult to examine just the warranty expenses of the major appliance and HVAC companies. But if we set them off on their own, we can calculate industry averages for the expenses of others.
June 4, 2015
Computer OEM Warranty Report:
As the industry shifts from desktops to laptops to smartphones, warranty expenses rise as the form factor shrinks. And after decades of competition, a few large players with huge warranty operations are left where once there were dozens of manufacturers.
April 16, 2015
Three of the four pre-conference workshops at this year's WCM Conference are built around analytics, but none require much math. Instead, they lay out the business case for analytics, and the benefits the software and services can provide. Another workshop promises to show diversified manufacturers how to gain a global view of their warranty operations.
February 21, 2013
Solectron helps major electronics companies design and manufacture their products, but in the future it sees a major opportunity to expand its operations in warranty repair and even recycling services.
June 14, 2005
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