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Archived Copies of Warranty Week
December 2002 to Today
Value and price are affected by product quality, which can be measured by fluctuations in warranty cost. But warranty is too often treated as merely a cost that must be reduced, without heeding its link to quality, price, and ultimately profits. And warranty is very different from accounting in that a big part of the job is using probability functions to predict the future.
October 16, 2008
Companies that accurately predict warranty claims and maintain adequate warranty reserves are at the top of their game. And now it's possible to compare their aim by looking at a chart that compares reserves to accruals.
May 16, 2006
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