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Archived Copies of Warranty Week
December 2002 to Today
Warranty Fraud Book Released:
Although technology -- connectivity, analytics, sensors -- has changed a lot and enabled OEMs to implement much tighter controls and detect fraudulent behavior, the general picture looks quite unchanged and warranty fraud continues to be a challenge.
September 8, 2016
Extended Warranty Survey:
At long last, warranty researchers are publishing the results of surveys and vendor assessments, as the industry matures and the appetite for analysis and expertise grows. One study was released and another was previewed at this week's WCM Conference.
March 8, 2012
Vehicle Shopper Survey:
Buyers in 2010 will take more time, do more research, and ask more questions. But these "tire kickers" may also be the best prospects for sales of add-ons such as extended warranties and other vehicle protection services, according to a survey being released this week at the WCM Conference.
March 1, 2010
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