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Archived Copies of Warranty Week
December 2002 to Today
Commercial Service Contracts:
The importance of extended warranties sold to commercial customers is steadily increasing, as measured by the percentage of revenue they represent for manufacturers, and by the amount of business they represent for insurance companies. And in response, industry leaders have launched a new trade association for commercial service contracts.
December 7, 2017
Average Warranty Costs per Industry:
One can get a good idea of the industries where warranty is most important by looking at both the amount they pay and the percentage of sales that those payments represent. And the data suggests that automotive, computers and appliances are at the top of the list.
May 31, 2012
Product Warranty Trends:
2005 is shaping up to be a $27 billion year for the warranty industry, though claims still represent only 1.7% of sales. More than a dozen companies have cut their claims rates. Some manufacturers, however, have seen their claims rates soar into the danger zone.
January 10, 2006
Warranty Claims & Accruals:
In some industries, warranty claims and accrual rates move together in parallel. In others, they each seem to have a mind of their own. This week we take a look at nine months of warranty claims totals and the percentages of sales they represent in nine different industries.
December 15, 2003
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