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Archived Copies of Warranty Week
December 2002 to Today
NEW's Smart Procurement:
By taking advantage of ServiceBench's connectivity with servicers and parts distributors, NEW is hoping to speed up repairs by helping servicers to find and order parts. The resulting reduction in turnaround time should make NEW's retail clients happier and its service contract customers less unhappy.
June 18, 2009
The Institute of Warranty Chain Management:
Membership opens this spring and certification courses begin in the fall. Yet some people still wonder why it's taking so long. The reason is a perceived need by the board to develop content and services to retain members before recruiting them.
March 19, 2008
Ten Worldwide Warranty Providers:
It's holiday time in the U.S. this week, so we're taking the opportunity to present warranty data for ten global brands based in other countries. Despite the currency and accounting differences, many pay warranty claims at rates close to those turned in by their U.S.-based peers.
July 5, 2007
As requested by a student writing an independent study project, what follows is an essay about
How Warranty Works
. Industry experts who regularly read this column have a choice of either taking this holiday-shortened week off or correcting the editor's mistakes.
July 7, 2004
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