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Archived Copies of Warranty Week
December 2002 to Today
Home Warranty vs. Homebuilders' Warranties:
When it comes to protection plans, consumers spent over $2 billion on home warranties last year while builders spent roughly $1.5 billion on warranty claims. Home warranties are an essential part of a sales transaction in some states, and homebuilder warranties are a major attraction for new home buyers. But most existing homes aren't covered by a protection plan, and the warranty costs for most new homes aren't reported publicly.
January 21, 2016
The Warranty Genome:
Just as our genetic code determines traits such as eye color and behaviors such as left-handedness, so too does the format of a web page or the content of a communication determine the outcome of a transaction. To understand why some people buy a protection plan, we need to understand why others don't, and whether we can do anything to alter that outcome.
December 12, 2013
The big difference between warranty and transaction processing is the human factor. Caterpillar has found that heeding the human factors has helped it accelerate a global warranty improvement effort significantly, cutting years off a journey that began in 2008.
March 18, 2010
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