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Archived Copies of Warranty Week
December 2002 to Today
Computer Industry Warranty Report:
Though their warranties are usually shorter than those on cars and trucks, their expense rates are almost as high, as a percent of revenue. And despite their higher-than-average claims and accrual rates, many computer, disk drive, and printer manufacturers prefer to keep their warranty reserve cushions as slender as possible.
April 21, 2016
Heavy Truck Warranties:
Six companies have 12 brand names that account for almost all the heavy trucks carrying freight on the highways and motorways of North America and Europe. And while it's not possible to figure out how much warranty costs on a per-truck basis, all six parent companies do disclose their total worldwide warranty expenses.
September 3, 2015
Automotive Warranty Report:
Dollar for dollar, the cost of a truck warranty is about the same as the cost of a warranty on a much smaller vehicle. But with trucks, the costs are spread more evenly among multiple companies, while with cars the OEM usually pays the most.
March 26, 2015
Among companies that operate fleets of hundreds or even thousands of vocational vehicles, service contracts are rarely bought. Some ask their manufacturers for longer warranties, but most prefer to fix their trucks and buses themselves. And what they like to outsource isn't so much the repair labor as it is the labor associated with warranty claims submission.
May 20, 2010
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