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Warranty News Headlines
December 2009 & January 2010
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February 2010 |
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Group calls Mass. "Right to Repair"” bill a solution in search of a problem.
Press Release, February 5, 2010
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Another insurer abandons the home warranty market in Australia.
Smart Company, February 5, 2010
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NHTSA opens formal probe of Toyota Prius brakes.
Reuters, February 4, 2010
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NHTSA investigates nearly 28,000 warranty repairs of the Toyota Prius lighting system.
Los Angeles Times, February 4, 2010
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Phoenix woman says her pet warranty is useless.
KTVK-TV Phoenix, February 4, 2010
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Missouri legislators proposes pet warranties and dog breeder standards.
Pet Product News, February 5, 2010
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British Gas gets Financial Services Authority approval to underwrite warranty products.
Money Market UK, February 3, 2010
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Sony lengthens warranty on 46" Bravia LCD televisions until October 31, 2012.
Sony Insider, February 3, 2010
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AGL Resources, DTE Energy and TECO Energy launch UtiliPRO home warranty service.
Press Release, February 2, 2010
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Washington state issues cease and desist order against Consumer Direct Warranty Services.
Press Release, February 2, 2010
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Daimler Financial Services partners with Allianz for international automotive and warranty insurance.
Associated Press, February 2, 2010
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Ferrari launches 24-month warranty on used models sold by its UK dealers.
Motor Trader, February 2, 2010
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Home Warranty of America gets an A+ from the Better Business Bureau.
Press Release, February 2, 2010
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Consumers are repairing more as they purchase less.
Pittsburgh Tribune-Review, February 2, 2010
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Bankers Warranty Group to include a carbon offset in its extended warranty programs.
Press Release, February 1, 2010
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Apple co-founder Steve Wozniak calls his Toyota Prius accelerator defect a software problem.
CNET News, February 1, 2010
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Auto-Sleepers Ltd chooses 4CS iWarranty OnDemand solution to manage their warranty process.
Press Release, February 1, 2010
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January 2010 |
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Sears made good on its lifetime warranty, but others may not.
KUSA-TV Denver, January 31, 2010
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Toyota falls to 7th place in CNW Market Research quality survey.
CNN, January 29, 2010
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SquareTrade adds extended warranty with accidental damage protection for Apple iPad.
Press Release, January 29, 2010
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Water line protection offer naming Cincinnati Water Works is actually from Home Service USA.
WCPO-TV Cincinnati, January 29, 2010
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Terex Generator product line sold to Cummins Power Generation; warranty transition begins.
Pit & Quarry, January 29, 2010
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Total warranty cost of the Toyota recall may be near $230 million.
Reuters, January 28, 2010
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Ohio Attorney General warns about misleading water line service coverage mailings in Barberton.
Press Release, January 28, 2010
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Safety woes to hurt Toyota image. Can it recover?
Associated Press, January 27, 2010
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Oregon Attorney General settles with Dealer Warranty Services for $20,000.
Press Release, January 27, 2010
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Virginia Surety to provide underwriting and actuarial services for Express Systems Inc.
Press Release, January 27, 2010 (PDF file)
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Georgia-Pacific Gypsum lengthens weather exposure warranty for interior panels to 12 months.
Press Release, January 27, 2010
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Taxi manufacturer Manganese Bronze warns of higher than expected warranty expenses.
London Evening Standard, January 26, 2010
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Saab Spyker Automobiles to assume warranty coverage for Saab cars.
New York Times, January 26, 2010
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Hyundai to promote its warranties in a Super Bowl ad featuring quarterback Brett Favre.
New York Times, January 26, 2010
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BMW dealer in UK says use of tap water voids window washer system warranty claim.
Birmingham (UK) Mail, January 26, 2010
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Nokia launches a warranty hotline in the UAE.
AME Info, January 24, 2010
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Security firm exposes email spam offering Apple iPhone warranty extensions.
Sophos blog, January 23, 2010
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Widespread problems found on Navy ships built by Northrop Grumman.
Navy Times, January 23, 2010
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Broadway Photo prohibited from providing misleading information about Samsung's warranties.
This Week in Consumer Electronics, January 22, 2010
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Fujitsu cuts laptop warranties from three years to one, offers two-year service contracts.
CNET Asia, January 22, 2010
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Ford F-150 subject of inadvertent airbag deployment probe.
Edmunds Inside Line, January 22, 2010
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2-10 Home Buyers Warranty makes $10,000 gift to Homes for Our Troops.
Press Release, January 22, 2010
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General Re settles with U.S. SEC over AIG accounting fraud.
Associated Press, January 21, 2010
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National Protection Service trainee arrested after becoming disruptive, assaulting police.
Asbury Park Press, January 21, 2010
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Universal Consumer Products lengthens warranties on decking and railing from 20 to 25 years.
Press Release, January 21, 2010
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Business manager at Mazda dealership accused of pocketing extended warranty premiums.
Watertown (CT) Town Times, January 21, 2010
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Federal Communications Commission plans stricter rules for prerecorded telemarketing calls.
Denver Post, January 21, 2010
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4CS to provide CODA Automotive with ServiceON service lifecycle management solution.
Press Release, January 20, 2010
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Warrantech Consumer Product Services announces winners of 2009 Best of the Best Awards.
Press Release, January 20, 2010
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Overtime lawsuit filed against Dealer Warranty Services is certified as a class action.
Press Release, January 19, 2010
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F&I Administration Solutions signs Alpha Warranty Services for SCS Auto administration solution.
Press Release, January 19, 2010
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Oclaro offers lifetime warranties on Clarity Fluorescence biomedical filters.
Press Release, January 19, 2010
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Warranty Holdings moving headquarters from Uniondale NY to Atlanta.
GlobeSt.com, January 18, 2010
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Customer can't get refund from Lenovo for extended warranty on her stolen laptop.
InfoWorld, January 18, 2010
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Canadian judge defines the difference between an extended warranty and insurance.
Financial Post, January 16, 2010
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Rhode Island car owners file complaints after Eagle Warranty collapses.
Providence Journal, January 16, 2010
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Auto One Warranty takes three months to process a vehicle service contract refund.
WTVD-TV Raleigh, January 15, 2010
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HP resellers unhappy over company's habit of contacting customers about Care Pack renewals.
CRN UK, January 15, 2010
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Accenture opens Global Innovation Center in Detroit; will offer warranty consulting services.
Press Release, January 15, 2010
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Mepco Finance buys the Wentzville headquarters of US Fidelis at a foreclosure auction.
St. Louis Post-Dispatch, January 15, 2010
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Francis Gaffney of America's Choice Protection Plans fined $330,866 in PA.
Allentown Morning Call, January 15, 2010
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Enermax lengthens warranty on its power supply units from three years to five.
Press Release, January 15, 2010
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Kia launches £3.5m campaign to back warranty extension
Marketing Magazine, January 14, 2010
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Kia launches European TV ad campaign to promote its seven-year warranties.
Marketing Week, January 14, 2010
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Vodafone Hutchinson Australia amends mobile handset warranties after ACCC investigation.
Smart Company, January 14, 2010
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Australian regulator contends mobile phone warranties should extend to the life of contracts.
Computerworld Australia, January 14, 2010
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Australian regulators force Vodafone Hutchison to amend its mobile phone replacement policies.
Press Release, January 13, 2010
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Mondial Assistance says 40% of its Mercedes customers pay monthly for service contracts.
Press Release, January 13, 2010
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KPMG says Empire Direct in administration restructuring can't pay extended warranty claims.
Daily Mail, January 13, 2010
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Petland's puppy warranty, issued by PAWS, has $1,000 maximum payout even for pneumonia.
Tucson Citizen, January 13, 2010
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Airbus works to stamp out superjumbo bugs haunting A380 flights.
Bloomberg News, January 12, 2010
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Renault South Africa introduces five-year/150,000-kilometer warranty.
Motoring, January 12, 2010
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Home Warranty of America launches a new online claims reporting system for its customers.
Press Release, January 12, 2010
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Mitsubishi Electric appoints PartServe Channel Support as its service partner for South Africa.
IT News Africa, January 11, 2010
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Xwarranties.com web site opens, selling Warrantech's RepairMaster extended warranty plans.
Press Release, January 11, 2010
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Direct marketers blamed for poisoning consumers' attitudes about vehicle service contracts.
St. Louis Post-Dispatch, January 10, 2010
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Northrop Grumman to repair amphibious transport dock's faulty diesel engines under warranty.
Navy Times, January 10, 2010
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Virginia Surety Co. partners with Individual Assurance Co. for home and appliance warranties.
Press Release, January 8, 2010
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Assurant Solutions names ANEW Business Solutions as recipient of its Vendor of the Year award.
Press Release, January 8, 2010
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Launch of Nexus One mobile phone is a test of Google's approach to customer service.
CNET News.com, January 8, 2010
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NEW Customer Service Cos. launches survey on why consumers purchase extended service plans.
Press Release, January 7, 2010
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Warrantech Consumer Product Services enhances its WCPSOnline claims processing system.
Press Release, January 7, 2010
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Ford lengthens warranties in China to 3 years/100,000 kilometers from 2 years/40,000 kilometers.
Reuters, January 7, 2010
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Celestica acquires Scottish after-market service company Invec Solutions.
Press Release, January 7, 2010
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Investigators say La Fond Auto Sales sold fraudulent auto warranties even after warning.
Grand Rapids Press, January 8, 2010
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Washington state issues cease-and-desist order against Auto Repair Warranty Inc.
Press Release, January 7, 2010
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Owners of SafeRide Warranty arrested for defrauding consumers in alleged credit card scam.
Associated Press, January 7, 2010
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NEW Customer Service Cos. enhances mobile connectivity for servicers with ServiceBench Mobile.
Press Release, January 6, 2010
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NEW Customer Service Cos. increases first-call resolution rate to nearly 1 in 4.
Press Release, January 6, 2010
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Home warranty companies get low grades from Angie’s List members for fifth year in a row.
Press Release, January 6, 2010
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AeroThrust files for Chapter 11 bankruptcy protection but warranty work will continue.
South Florida Business Journal, January 6, 2010
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Rino Mechanical lengthens warranties on its precision mechanical parts to three years.
Press Release, January 6, 2010
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NEW Customer Service Cos. introduces plug and play web tools for its online retailers.
Press Release, January 5, 2010
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Wincor Nixdorf lengthens warranty on its Beetle point of sale systems to seven years.
Press Release, January 5, 2010
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Auto warranty broker AA Auto Protection adds blog to its web site.
Press Release, January 5, 2010
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Every Kia sold in Europe to get a seven-year warranty.
What Car? January 4, 2010
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Rugged computer manufacturer Getac lengthens warranties to five years.
Press Release, January 4, 2010
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Nokia Care Centers in the Philippines sell extended warranties with handsets.
Manila Bulletin, January 4, 2010
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United Hyundai closes doors; other dealers assume its warranty and service contract duties.
KLAS-TV Las Vegas, January 4, 2010
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Shell accused of abandoning solar power buyers in the developing world.
The Guardian (UK), January 3, 2010
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Carnegie Mellon study finds consumers likely to buy extended warranties on discounted items.
Philadelphia Inquirer, January 3, 2010
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Service USA launches Beyond Warranty Help Desk Service Card for electronics & appliances.
Press Release, January 3, 2010
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December 2009 |
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Carnegie Mellon study reveals what consumers think of extended service contracts.
Notebook Review, December 31, 2009
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McCusker & Co. announces intent to acquire a private insurance company.
Press Release, December 31, 2009
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Details on the stitching process by which Apple service providers allegedly defrauded Apple.
HardMac, December 30, 2009
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US Fidelis suspends sales of vehicle service contracts.
St. Louis Post-Dispatch, December 30, 2009
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US Fidelis says it will lay off an additional 300 employees.
KRCG-TV Jefferson City (MO), December 30, 2009
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Service USA Inc. launches nationwide service contract solution for the copier industry.
Press Release, December 30, 2009
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CertainTeed reaches preliminary $400M to $600M settlement in defective shingles class action.
Press Release, December 30, 2009
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Service Net Warranty LLC acquires the assets of Equiguard Inc.
Press Release, December 29, 2009
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Missouri Attorney General files suit against four more auto warranty companies.
KMOX Radio, St. Louis, December 29, 2009
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GM finds pattern of roof separations in Corvette warranty data.
Detroit News, December 29, 2009
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Cyberstar Infocom's customers say they're very happy with the company's warranty service.
Channel Times, December 29, 2009
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First American opening a home warranty call center in Phoenix in March, adding 100 jobs.
Arizona Republic, December 28, 2009
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Much-maligned Texas Residential Construction Commission will cease to exist on Sept. 1, 2010.
Beaumont (TX) Examiner, December 28, 2009
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New California law requires retailers to keep extended warranties on file for their customers.
KGO-TV San Francisco, December 28, 2009
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The type of protection offered by extended warranties can vary enormously, so shop around.
The Independent, London, December 26, 2009
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Expiring auto warranty calls rank third on Better Business Bureau's list of top 2009 scams.
Press Release, December 24, 2009
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Aojie netbook comes with a service warranty.
Uber Gizmo, December 24, 2009
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Home Warranty of America launches new Apple iPhone application for realtors.
Press Release, December 23, 2009
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Makers of orphan auto brands are required by law to supply parts for the full warranty period.
Wall Street Journal, December 23, 2009
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Credexx Corp., dba Auto One Warranty Specialists, to pay $75,000 fine in Missouri.
Press Release, December 23, 2009
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Eagle Warranty Corp. files for Chapter 7 bankruptcy protection.
Scranton (PA) Times-Tribune, December 23, 2009
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Florida closes National Automotive Services Inc.; Warranty Financial Inc. dba Warranty Financial O.R.G. Inc.; Warranty USA; and Warranty Services.
Press Release, December 22, 2009
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Judge liquidates Intercontinental Marine Service Corp., dba First Warranty Group of Florida.
Tampa Bay Business Journal, December 21, 2009
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Apple voids iPhone warranty after toddler's drool activates its moisture detector.
Toronto Globe and Mail, December 20, 2009
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Harley-Davidson offering special extension on two-year warranty.
Milwaukee Journal Sentinel, December 19, 2009
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Auto service coverage may continue if vehicle service contract marketer fails; refunds may not.
St. Louis Post-Dispatch, December 19, 2009
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Eagle Warranty Corp., sold auto warranties through dealers in 12 states, goes out of business.
Scranton (PA) Times-Tribune, December 19, 2009
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Pennsylvania Attorney General files fraud lawsuit against Eagle Warranty Corp.
Press Release, December 18, 2009
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New Zealand's Consumer Guarantees Act makes extended warranties less necessary, gov't says.
Press Release, December 18, 2009
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Kaizen Infoserve introduces Upcountry Direct warranty program to cut turnaround times in India.
Press Release, December 18, 2009
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Meraki offers lifetime warranty on all indoor wireless LAN access points.
Press Release, December 17, 2009
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National Baseline Study on Warranties and Refunds finds most consumers don't know the laws.
Sydney Morning Herald, December 16, 2009
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Mattei suggests looking at cost of scheduled maintenance when comparing running costs.
Process Control Today, December 16, 2009
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National Home Protection Inc. to pay $900,000 for its deceptive home warranty scheme.
Press Release, December 15, 2009
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US Fidelis cuts staff as its vehicle service contract sales drop.
St. Louis Post-Dispatch, December 15, 2009
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Visionwall Corp. to pay warranty claim for window replacements at airport.
Grand Rapids Press, December 15, 2009
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Assurant asks: Should you purchase an extended service contract? Can you afford not to?
Press Release, December 14, 2009
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RAC's warranty division reports 30% increase in warranty sales in fourth quarter of 2009.
Fuel Card News, December 14, 2009
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Missouri Attorney General sues Credexx Corp., doing business as Auto One Warranty Specialists.
St. Louis Business Journal, December 14, 2009
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Tata Motors offers Grande MK II with two-year warranty, sells two-year extended warranties.
Deccan Herald, December 14, 2009
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Graphtec America doubles warranty coverage for flatbed cutters from one year to two years.
Press Release, December 14, 2009 (PDF file)
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Do you want the extended warranty? The smart answer is "sometimes."
Washington Post, December 13, 2009
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Florida insurers not canceling policies over Chinese drywall, but not paying claims either.
Stuart News, December 11, 2009
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Service Protection Advisors offers online advice about vehicle service contracts.
Press Release, December 10, 2009
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Salesman accused of forging vehicle service contract sales records to collect commissions.
Joliet (IL) Herald-News, December 10, 2009
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The Warranty Group reports seeing a "groundswell of interest" in vehicle service contracts.
Motor Trader, December 9, 2009
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A.M. Best Co. keeps the financial strength rating of Virginia Surety Co. at A- (Excellent).
Press Release, December 9, 2009
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A.M. Best Co. affirms the financial strength rating of Solid Forsakringsaktiebolag at B+ (Good).
Press Release, December 9, 2009
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FTC files lawsuits against three companies for breaking its Telemarketing Sales Rule.
Network World, December 9, 2009
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AutoProtect adopts the UK's Motor Industry Code of Practice for Vehicle Warranty Products.
Press Release, December 8, 2009
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If you don't buy a house now, you're either stupid or broke, author says.
Business Week, December 8, 2009
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Invacare raises prices and reduces warranty on its five-liter oxygen concentrators.
Home Medical Equipment News, December 8, 2009
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Ford to exhibit its new Power Stroke V-8 diesel engine at the Los Angeles Auto Show this week.
Transport Topics, December 7, 2009
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Maersk slows its ships down, reduces engine load and cuts warranty claims.
Seatrade Asia Online, December 7, 2009
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Canon ends warranty cards, asks customers to register online in return for longer warranty.
Malaysia Sun Daily, December 7, 2009
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Buyers Protection Group completes acquisition of home warranty and home inspection companies.
Press Release, December 7, 2009
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British Gas hopes to get more deeply involved in extended warranties over the next year.
The Telegraph (UK), December 6, 2009
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City inspectors find paint peeling off water tank, but not until after its warranty expires.
Bend (OR) Bulletin, December 6, 2009
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Former Find-A-Car CFO Mark Turner pleads guilty to warranty fraud and other charges.
Kingston (ON) Whig Standard, December 5, 2009
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Nortek expects to emerge from bankruptcy after court approves its reorganization plan.
Press Release, December 4, 2009
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California could side with Apple on its policy to void smoker's warranties.
ZDNet, December 3, 2009
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Samsung extends Blu-ray warranties to cover problems caused by firmware updates.
CNET News.com, December 3, 2009
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GM looks for root cause of a spike in warranty claims for Camaro output shaft failures.
GM High-Tech Performance Magazine, December 3, 2009
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Corsair announces Upcountry Direct warranty service program to cut turnaround times in India.
Press Release, December 3, 2009
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Australian consumer advocates launch online "know your warranty rights" campaign.
Inside Retailing, December 3, 2009
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Free warranty coverage from credit card providers can give an extra year of protection.
About.com, December 3, 2009
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Australians' lack of knowledge on product warranties costs them billions of dollars a year.
Sydney Morning Herald, December 2, 2009
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AmTrust Financial Services Inc. not affiliated with bankrupt AmTrust Financial Corp.
Press Release, December 2, 2009
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Arch Aluminum & Glass to honor warranty claims despite its bankruptcy.
U.S. Glass News Network, December 2, 2009
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U.S. EPA postpones ruling on biofuel industry's request for 15% ethanol gasoline until mid-2010.
Press Release, December 1, 2009
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Reaction to the EPA's postponed decision from the ethanol industry is mixed.
Des Moines Register, December 1, 2009
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Auto manufacturers say EPA delay allows more time to study 15% ethanol's effects on durability.
Press Release, December 1, 2009
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Boat manufacturers pleased by EPA's delay to allow for more testing of 15% ethanol blends.
Press Release, December 1, 2009
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Warrantech to administer service contracts for Queen City Audio Video Appliances.
Press Release, December 1, 2009
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Medical device maker ends preventative maintenance under warranty, fails to tell customers.
Medical Dealer Magazine, December 1, 2009
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September 2000 to December 2009 |
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