Cornea Systems, Inc. ("Cornea") warrants your new Cornea display(s) against defects in material and workmanship during the warranty period from the date of the original purchase of the new product within the territory. If a product proves to be defective in material or workmanship during the warranty period, Cornea will, at its sole option, repair or replace the product with a similar product, provided the purchaser adheres to certain return authorization procedures and guidelines. For better service, Cornea strongly encourages you to register your product by filling out the warranty registration card provided with your product or register online. Otherwise we will use the date of manufacture plus 3 months.

WARRANTY PERIOD
PLASMA DISPLAY WARRANTY PROCEDURE
WARRANTY EXCLUSION
3-YEAR ADVANCED CROSS-SHIP SERVICE
RETURN AUTHORIZATION PROCEDURES
DATE OF ORIGINAL PURCHASE
TERRITORY
PRODUCT REPLACEMENT
BEFORE CONTACTING US
LCD DEAD PIXEL POLICY

MONITOR TYPE PARTS LABOR BACK LIGHT ADVANCED CROSS-SHIP
TFT-LCD 3 years 3 years 3 years 3 years
LCD w. TV Tuner 3 years 3 years 3 years 3 years
PLASMA 1 year 1 year 1 year n/a
[back to top]

  • One Year Return and Replace (Shipping is covered both ways)
  • Our Service Center (Teleplan) will issue a call tag to pick up the defective unit and ship it to their facility. We will test the unit within 5 working days. Then, we will either ship back the repaired unit or ship a replacement unit (if it can not be repaired at Cornea's sole option). The product will have a 30-day warranty from the repaired/ replace date or the rest of the warranty period which ever is greater.
[back to top]

  • The limited warranty does not cover the repair of damages occurring after you purchase the monitor in shipping or in storage or that are caused by disaster, accident, misuse, abuse, negligence, mishandling, improper packaging or shipping, unauthorized repair or modification, or acts of God.
  • This limited warranty does not cover repair of monitor display quality degradation resulting from failure of following the manufacturer's instructions with respect to proper handling, operation, installation, usage, service and maintenance of the monitor.
  • Cornea shall not be liable for any incidental or consequential damages resulting from the use of this product.
  • DO NOT open the monitor housing under any circumstances. By opening the monitor housing you will expose yourself to possible electrical dangers and void all warranties.
  • IMPORTANT NOTE:
    This warranty applies only to products being used for private and domestic use. This warranty does not cover products being used for the following purposes.
    Industrial use.
    Public entertainment
[back to top]

  • In order to receive the 3-year Advanced Cross-Ship service, you must register the unit within the first year of purchase. Be sure to keep an original sales receipt for your records.
  • If repairs are necessary, and you are entitled to service under the terms and conditions of the limited warranty, a replacement unit will be sent to you in exchange of your defective unit for repair during the three year product warranty period.
  • With the Advanced Cross-Ship service, shipping is covered in both directions. A return-shipping label will be included with the replacement unit.
  • If an Advanced Cross-Ship service is desired, you will be required to submit a copy of your sales receipt and a valid credit card number, with the account in good standing, as collateral.
  • Your credit card will be charged if the defective unit is not received within 25 days from the processed date.
[back to top]

  • In order to receive the 3-year Advanced Cross-Ship service, you must register the unit within the first year of purchase. Be sure to keep an original sales receipt for your records.
  • If repairs are necessary, and you are entitled to service under the terms and conditions of the limited warranty, a replacement unit will be sent to you in exchange of your defective unit for repair during the three year product warranty period.
  • With the Advanced Cross-Ship service, shipping is covered in both directions. A return-shipping label will be included with the replacement unit.
  • If an Advanced Cross-Ship service is desired, you will be required to submit a copy of your sales receipt and a valid credit card number, with the account in good standing, as collateral.
  • Your credit card will be charged if the defective unit is not received within 25 days from the processed date.
[back to top]

A copy of the original proof of purchase will be required to establish the original date of purchase for all warranty service. If it is not available, the warranty period and Return & Replace service will be considered to begin from the date of manufacture.

[back to top]

Warranty geographic territory covers the continental United States and Canada.

[back to top]

Replacement of a product or parts may include remanufactured, refurbished parts or components. The product replacement is warranted for 60 days or for the period remaining on the original warranty, whichever is greater.

Replaced/repaired products will be shipped via UPS delivery, to any point within the territory. Extra freight charges will apply for expedited shipping, if such service is available.

[back to top]

In many cases, your monitor may not need repair. Before you contact us, please consult the troubleshooting section in your user's guide or Cornea's FAQ webs page at http://www.corneasystems.com/faq.php?PHPSESSID=cdd640eba789521fee2c36b55d57a467 to see if you can easily remedy the problem yourself.

If neither of the approaches resolve your Cornea monitor problem, please locate your proof of purchase date, indicated on your receipt or invoice. Get your product model and serial number (MPxxxx-xxxx on the back of your monitor) and have the product in front of you when you call us.

[back to top]

Cornea Systems, Inc. has adopted the following pixel criteria to supplement our existing three-year limited warranty. This policy to all standard Cornea Systems' LCD displays during the warranty period.

Cornea Systems set limits on all standard LCD is 4 bright sub-pixels, 4 dark sub-pixels, or a combination of 4 will be covered under 3-year warranty. (This offer is not included in Manufacturer Refurbish Warranty)

[back to top]


DISCLAIMER: This warranty applies only to products being used for private and domestic use. Without limitation of the foregoing, Cornea's products are in no event designed for, and Cornea has no desire to make products available for, life support, critical care, medical, safety equipment, aircraft navigation, nuclear facility use, or similar applications where Product failure could result in loss of life or personal or physical harm. Accordingly, Cornea disclaims all liability, and customer assumes all risks and claims arising from any such use of the Products.

* This improved warranty offering will be effective for all Cornea Systems units purchased after September 1, 2002.

All information are subjected to change without notice.

  Help

If you have questions or require additional regarding product technical support information, please e-mail techsupport@
corneasystems.com
or call 1-800-681-6155 option 2.

 





The information provided on this site is subject to change without notice. For questions or suggestions about this site, please click here.
Copyright 2001 Cornea Systems, Inc. All rights reserved.