Meetings

The council meets quarterly at member-selected times and locations. Meetings follow an agenda and feature a roundtable format to discuss previously identified issues. Council members discuss topics and exchange opinions and ideas resulting in either a resolution of the issue or a plan for investigation and analysis. In some cases, issues could result in white papers presented to the OESA board of directors for approval. Results produced by the council are available to OESA members and the public for a reasonable fee.

This conference, the third edition of what has become an annual event in Chicago, will focus on strategies for designing, marketing, and operating superior service contract and extended warranty programs. It's designed to showcase best practices in both business-to-business and consumer extended warranty design and implementation. Ideas and strategies for growing and streamlining an extended warranty/service contract programs will be presented as case studies, through small group roundtables, and during interactive panel sessions. Hear case studies from Ford Motor Co., Lowe's Companies Inc., PerkinElmer Health Sciences, DirecTV, Sears Holding Co., Eaton Corp., and Grants Appliance, among others. And use the discount code WRN15 to receive $300 off the current cost of registration.

Highlights of this two-day conference will include a keynote by J.D. Power on industry quality, an update on the Future of Quality Series including management system standards, a discussion of innovation as a process, and the release of the first AIAG Global Quality Survey results. Also scheduled are the presentation of AIAG's Quality Outstanding Achievement Awards.

The council meets quarterly at member-selected times and locations. Meetings follow an agenda and feature a roundtable format to discuss previously identified issues. Council members discuss topics and exchange opinions and ideas resulting in either a resolution of the issue or a plan for investigation and analysis. In some cases, issues could result in white papers presented to the OESA board of directors for approval. Results produced by the council are available to OESA members and the public for a reasonable fee.

The council meets quarterly at member-selected times and locations. Meetings follow an agenda and feature a roundtable format to discuss previously identified issues. Council members discuss topics and exchange opinions and ideas resulting in either a resolution of the issue or a plan for investigation and analysis. In some cases, issues could result in white papers presented to the OESA board of directors for approval. Results produced by the council are available to OESA members and the public for a reasonable fee.

Come join 150,000 of your best friends in the queue as they take over Las Vegas for a week. The 2012 International CES conference program consisted of 300 sessions featuring 900 speakers. Past speakers have included Microsoft's Steve Ballmer, Verizon's Ivan Seidenberg, Audi's Rupert Stadler, Samsung's Boo-Keun Yoon, Ford's Alan Mulally, Netflix's Reed Hastings, Cisco's John Chambers, Xerox's Ursula Burns, GE's Jeffrey Immelt, Comcast's Brian Roberts, Time Warner Cable's Glenn Britt, Dreamworks Animation's Jeffrey Katzenberg and Hulu's Jason Kilar.

The 8th annual event had a theme of "Warranty and Service Contract Management in a Challenging Economic Climate." The WCM 2013 event will offer a broader range of presentations than ever before, with attendees able to choose from five parallel tracks covering over 90 speakers spread over 26 separate sessions. The price of admission includes conference materials, fully catered breakfasts, lunches and networking events, with the WCM reception and cocktail evenings recognized as some of the most popular and widely attended annual social events for warranty professionals.