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Warranty Headlines Archive
Sep. 2000 - June 2002
June 2002
Automakers, facing a backlog of late-model, low-mileage cars coming off of leases, step up their certified used-car programs.
USA Today, June 23, 2002
Nokia tells mobile phone resellers in Finland to stop repairing handsets outside of initial guarantee period, ending practice of so-called "sympathetic warranty."
Silicon.com, June 20, 2002
How F&I managers can get the service department to sell vehicle service contracts.
Ward's Dealer Business, June 1, 2002
May 2002
DaimlerChrysler tells U.S. dealers it will not honor their warranty claims for cars made for sale in Canada
ConsumerAffairs.com, May 30, 2003
J.D. Power and Associates reports new car industry achieved 10% quality improvement in 2002, largest one-year jump since 1997.
News Release, May 30, 2002
European Parliament postpones rules increasing car repair shop competition until 2005
CNN, May 30, 2002
Apple Computer asserts that some new copy-protected audio CDs are not legally "Compact Discs," refuses to honor warranty claims for stricken CD-ROM drives.
Silicon.com, May 15, 2002
April 2002
Heavy turnout for an auto warranty management seminar put on by SAS and Entigo brings into focus a shift in warranty management from a customer management issue to a supply chain issue./a>
AMR Research Alert, April 30, 2002
Reading the fine print: Do home warranties offer protection for buyers? Pulte Homes customer in Greenville SC tells why they think they bought a lemon.
Dateline NBC via MSNBC, April 17, 2002
ArvinMeritor is using software from solution provider Entigo to establish a Web-enabled warranty claims management system.
Supply & Demand Chain Executive, April 23, 2005
March 2002
CNET offers Household Register 2002 6.0a, a Windows package by TurboSystemsCo that can keep track of serial numbers and warranty info on consumer purchases. Free to try and $25 to buy.
CNET Downloads, March 27, 2002
Entigo and SAS target the SAP market with their collaborative warranty system. Entigo Warranty and SAS Warranty Analysis are designed to exchange data with SAP R/3.
AMR Research Alert, March 8, 2002
Tiny Computers' collapse leaves customers with useless extended warranties.
PC World, March 6, 2002
Feb. 2002
At 2002 Consumer Electronics Show, extended service contract providers announce new programs and services; N.E.W. Customer Service Companies launches new strategy dubbed E=CRM2
This Week in Consumer Electronics, Feb. 25, 2002
Jan. 2002
IBM & Peugeot to diagnose car faults over Internet links, cutting warranty costs
PC World, Jan. 31, 2002
Dec. 2001
Warranty Claims Processing with mySAP Automotive.
SAP Technical Brief, 2001 (PDF file)
Warrantech reported net income for the second fiscal quarter of $548,247, down from $692,383 in the year-ago three months.
This Week in Consumer Electronics, Dec. 3, 2001
Orkin Exterminating Company forced to modify warranty and arbitration policies to settle attorney general's lawsuit.
NY State Attorney General, December 27, 2001
Nov. 2001
Compaq Computer Corp. enhances Compaq Services Network; enables partners to enter spare part orders and submit warranty claims online.
Press Release, Nov. 16, 2001
SAS Institute and Entigo Corp. introduce intelligent warranty solution.
Press Release, Nov. 12, 2001
Oct. 2001
Carrier Corp. is taking its warranty operations onto the Internet, enabling online product registration and claims processing using software from Entigo.
Supply & Demand Chain Executive, Oct. 21, 2001
Aug. 2001
Boeing starts online service for jetliner warranty claims.
Press Release, Aug. 27, 2001
July 2001
Warrantech Corp. in turnaround thanks to a bold plan implemented by chairman and CEO Joel San Antonio following NASDAQ delisting and loss of major client Staples
This Week in Consumer Electronics, July 23, 2001
Dell shortens consumer PC warranties, saying it will keep prices lower
IDG, July 20, 2001
New York State Insurance Dept. says service contract provider may not use an insurance policy issued by a risk retention group to satisfy financial security obligations required by state insurance laws.
Opinion, July 6, 2001
June 2001
Ford: Why it's worse than you think. Quality, morale, and market share are down. Deutsche Bank estimates Ford's average warranty cost per vehicle at $650, vs. $550 at GM and only $400 for Toyota. That puts Ford's annual warranty costs at about $2.6 billion.
Business Week, June 25, 2001
Logic Solutions Inc. demonstrates Warranty Claims application at the Detroit ITEC (Information Technology Exposition & Conference) at the Novi Expo Center.
Press Release, June 18, 2001
April 2001
Sears will fulfill service contracts for defunct retail chain Montgomery Ward under an agreement with Aon Innovative Solutions
This Week in Consumer Electronics, April 2, 2001
VAC Service Corp. celebrates 20th anniversary in extended warranty business
This Week in Consumer Electronics, April 2, 2001
Jan. 2001
DaimlerChrysler Corp.'s $32 million Quality Engineering Center pays for itself in first year, saves $54 million in repair costs, reduces warranty claims.
Ward's Auto World, Jan. 1, 2001
Don't TREAD On Me: Faster Than a Tire Blowout, Congress Passes Wide-Sweeping Legislation That Treads on the Thirty-Five Year Old Motor Vehicle Safety Act, by Kevin M. McDonald, Volkswagen of America Inc.
Buffalo Law Review, Vol. 49, p. 1163, 2001
Sept. 2000
Anatomy of a Recall: How Texas lawyer Randy Roberts secured a crucial court victory against Firestone and alerted NHTSA of tire defect patterns that resulted in a massive recall.
Time magazine, Sept. 3, 2000
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