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Warranty Headlines Archive
Jan. 2005 - June 2005
June 2005
Delphi restates earnings, says warranty payments were used to reduce its pension obligations.
USA Today, June 30, 2005
Gateway lengthens warranty on flat panel LCD screens from one year to three.
Press Release, June 30, 2005
Oklahoma Insurance Department suspends the license of Covenant Home Warranty Corp. because it failed to pay claims.
Insurance Journal, June 30, 2005
Refurbished home electronics and computer products are usually covered by a manufacturer's warranty.
New York Times, June 30, 2005
Optus reverses warranty policy, says it will now replace cable modems damaged by lightning strikes and power surges.
Whirlpool News, June 30, 2005
J.D. Power and Associates 2005 Vehicle Dependability Study measures across-the-board gains in three-year-old vehicles.
Press Release, June 29, 2005
Brightstar Corp. awarded a patent for a customized serialization control system that helps track warranty claims for mobile phone handsets.
Press Release, June 29, 2005
Hino Motors Sales USA Inc. to buy new supply chain management system from IDS Enterprise Systems.
Press Release, June 27, 2005
ServiceBench Inc. adds a warranty analytics module to its Service Intelligence offering; future enhancements to include modules for service call, field service and parts.
Press Release, June 27, 2005
CNN finds same cruise control deactivation switch causing fires in Ford F-150 pickup trucks was used in 16 million other vehicles from 1992 to 2003.
CNN, June 27, 2005
Diebold Elections Systems Inc. says demonstrations of how voting machines can be hacked may invalidate the system's extended warranty.
YubaNet.com, June 27, 2005
Griffin Ford of New Canaan launches Web site selling Ford, Lincoln and Mercury extended service contracts.
Press Release, June 27, 2005
Guardsman denies furniture warranty claim because consumer waited too long to report the damage.
Kansas City Star, June 26, 2004
Whirlpool implements SAS Warranty Analysis solution to beef up Early Warning System.
Supply & Demand Chain Executive, June 24, 2005
Second Chance employee wrote during a 2001 meeting that he worried their body armor wouldn't live up to its warranty.
WZZM-TV Grand Rapids, June 23, 2005
Pakistan's Federal Railways Minister says 3000-horsepower engines imported from China developed cracks; manufacturer lengthened warranties from 2 to 5 years.
Pakistan Times, June 23, 2005
Ballard Power Systems Inc. sells German subsidiary to DaimlerChrysler and Ford; will continue to do warranty work for fuel cell buses under contract worth $3.6 million.
Press Release, June 23, 2005
A "lemon law" covering farm equipment has been approved by both houses of the New York state Legislature and now goes to the governor.
Poughkeepsie Journal, June 23, 2005
Assurant Solutions to be separated into two businesses: Assurant Specialty Property and Assurant Solutions
Press Release, June 22, 2005
A.M. Best Co. affirms the financial strength ratings of A (Excellent) and A- (Excellent) of Assurant Inc. and its subsidiaries.
Press Release, June 22, 2005
Renault puts Logan on sale in Western Europe at base price of US$9,300 with a three-year warranty.
Business Week, issue dated July 4, 2005
Whirlpool Corp. announces its implementation of SAS Warranty Analysis and SAS Text Miner solutions at international conference in Lisbon.
Press Release, June 22, 2005
Hewlett-Packard issues three-year warranty on $999 HP Compaq nx6125 notebook computer to attract small business customers.
PC World, June 22, 2005
All Hitachi desktop hard disk drives sold by Cyberstar in India to be covered by five-year warranty.
Channel Times, June 21, 2005
SAP Canada Inc. expands SAP Labs offices in Montréal, the source of some of the warranty enhancements in mySAP CRM.
Press Release, June 21, 2005
Technical Satellite Repair Inc. to begin doing warranty work on plasma screens, LCDs, and DVD players.
Press Release, June 21, 2005
Maytag Corp. receives $16/share bid from Haier America Trading, Bain Capital Partners, and Blackstone Capital Partners, topping previous offer by $2.
Press Release, June 20, 2005
Quantum launches StorageCare Guardian service, a remote monitoring, backup and diagnostic service for disk storage.
Press Release, June 20, 2005
CNA National handles 1500 claims on peak days; answers 80% of calls within 20 seconds.
AIADA Best Practices, June 20, 2005
NHTSA investigates rear middle seat belt problems in the 2004 and 2005 Toyota Sienna; 3,089 warranty claims reported.
Consumer Affairs, June 18, 2005
Ford faces $375 million in potential claims for up to 500,000 cracked plastic intake manifolds in 1996 to 2001 Mercury Grand Marquis, Lincoln Town Cars and Ford Crown Victorias.
Bloomberg News, June 18, 2005
ATC Logistics and Electronics to add 500 jobs; does warranty work for Nokia in North Fort Worth facility.
Fort Worth Star-Telegram, June 18, 2005
Guidant Corp. recalls Ventak Prizm 2 Model 1861 defibrillator after 26 failures.
New York Times, June 17, 2005
HP packs desktop features plus a three-year on-site warranty into the Compaq Evo N800w mobile workstation.
Broadcast Newsroom, June 17, 2005
Solectron to close its computer repair and warranty service operation at Lincoln AirCenter by the end of August; does warranty work on HP computers and printers.
Sacramento Business Journal, June 17, 2005
Nova Bus wins contract from Brampton City Council because its bid featured lower prices and longer warranties than rival Orion's.
Mississauga News, June 17, 2005
4CS Inc. says DaimlerChrysler's Freightliner Group to implement its iWarranty software for warranty claims management.
Press Release, June 17, 2005
Warranty and service are major issues for computer resellers attending seminar in India.
Channel Times, June 17, 2005
Volkswagen of America fined $1.1 million for not promptly reporting spike in emissions warranty claims in 1999 and 2000.
Detroit News, June 16, 2005
Los Alamos Public Schools selects Enertec video surveillance cameras for its school bus fleet because of their three-year warranties.
Los Alamos Monitor, June 16, 2005
CDI Developments Corp. changes its name to Home Warranty Services of America Inc. and splits stock two for one.
Press Release, June 16, 2005
Gulf Stream Coach Inc. selects Active Web Services as the supplier of warranty process management, service parts order management and TREAD early warning software.
Press Release, June 15, 2005
GE Auto Warranty Services increases bonuses and lowers qualification levels for dealers who sell its vehicle service contracts.
Hartford Business News, June 15, 2005
IBM/Lenovo has 200 warranty service providers and 16 ThinkPad repair centers in India.
CRN Network, June 14, 2005
U.S. Military Academy at West Point selects Dell Precision M70 mobile workstations for its cadets, bundled with CompleteCare service contracts.
Press Release, June 14, 2005
ServicePower's Field Service Solutions to provide scheduling, dispatch, and warranty claim processing services to the National Service Alliance Inc.
Press Release, June 14, 2005
Lawmakers want to withdraw $30 million from New Jersey's New Home Warranty Security Fund to fund property tax rebates.
Asbury Park Press, June 14, 2005
Outdoor Power Equipment Institute enhances Web site to accept submission of warranty claims.
Grounds Maintenance, June 13, 2005
ClearForest wins an MITX Technology Award from the Massachusetts Innovation & Technology Exchange in the category of Performance Management and Analytics.
Press Release, June 13, 2005
Remaining MG Rover cars to go on sale at reduced prices with a 12-month warranty.
BBC News, June 9, 2005
Delphi's treasurer and former VP of treasury resign as company prepares to restate financial reports by end of June.
Associated Press, June 9, 2005
HP's iPods are identical to Apple's, but offer a 12-month warranty compared to Apple's 90 days.
Computing, June 7, 2005
Canadian chain Mister Transmission to back its work with five-year, 100,000 km warranties.
Auto Service World, June 7, 2005
NHTSA upgrades investigation of flickering headlights on DaimlerChrysler minivans after company says it received more than 35,000 related warranty claims.
Associated Press, June 6, 2005
Aftermarket associations ask California Air Resources Board to rescind 15-year, 150,000-mile "super warranties" covering vehicle emissions.
Aftermarket Business, June 6, 2005
Jury convicts Arnold Dreier Sr. of North 95 Auto Sales for pocketing extended warranty premiums paid by customers.
Bonner County Daily Bee, June 4, 2005
Christie's now issues five-year warranties of authenticity in Hong Kong for Chinese artworks and ceramics.
Weekend Standard, June 4, 2005
Pennsylvania man files breach of warranty lawsuit against Guidant Corp., seeks class action status for pacemaker defect.
St. Paul Pioneer Press, June 3, 2005
Dell rolls out lead-free computer chassis to meet European RoHS goals, says it recovered more than 24 million pounds of used product from customers in 2004.
Circuits Assembly, June 3, 2005
Home Warranty of America adds an online ordering system to its Web site for real estate professionals.
RIS Media, June 3, 2005
UK consumer magazine finds Hoover and Dyson to be the least relaible appliance manufacturers and Bosch and Miele to be the most reliable.
London Times, June 2, 2005
Apple to give customers whose older iPods had poor battery life $50 coupons and extra year of warranty coverage.
Associated Press, June 2, 2005
Apple iPod mini from HP features one-year warranty and one year of phone support.
Press Release, June 2, 2005
Ohio Attorney General files second lawsuit against Craftmatic Organization and J Kaz (doing business as Craftmatic of Pittsburgh), alleging deceptive warranty practices.
Press Release, June 2, 2005
ServicePower Field Service Solutions announces version 1.3, allows service companies to dispatch technicians more selectively than was previously possible.
Press Release, June 2, 2005
Coach Care opens more service centers in Virginia and South Carolina for Onan generators, Cummins engines, Spartan chassis, and RV appliances.
Press Release, June 2, 2005
Ohio Attorney General sues Car Care Warranty LLC of Phoenix (doing business as Vehicle Owner Warranty Notification Center), alleging it telemarketed without first registering as a telephone solicitor.
Press Release, June 1, 2005
Texas home builders subject to new warranty standards starting June 1.
San Antonio Express-News, June 1, 2005
Toyota mechanic says Prius problems are few and far between, though owners report lower than touted 55 miles per gallon fuel efficiency.
Los Angeles Times, June 1, 2005
ServiceBench helps Sears and its appliance vendors move from a PC-based warranty claims system to a Web-based application.
Appliance Magazine, June 2005
May 2005
American International Group Inc. (AIG) files 2004 annual report and 2000-2003 restatements; reduces net income by $3.9 billion over five years.
CFO Magazine, May 31, 2005
Platinum Warranty Corp. of Cleveland, also known as Warranty Wizard, files for Chapter 11 bankruptcy protection.
Crain's Cleveland Business, May 30, 2005
Onsite warranty service provider Intrepid Nationwide Maintenance appoints Marty Evans as vice president and general manager.
Press Release, May 31, 2005
UK extended warranty provider Domestic & General posts a 26% hike in annual profits.
Scotsman, May 31, 2005
Smith Seeding Inc. grants city of West Des Moines a two-year warranty on trees and shrubs planted along Interstate 235.
Des Moines Register, May 31, 2005
W3 Solutions Inc. to administer the Mariner’s Product Protection Extended Warranty Plan for Port Supply, West Marine’s wholesale division.
Press Release, May 30, 2005
NEC lengthens the warranty on plasma panels from one to three years.
Smarthouse News, May 30, 2005
Allegedly dead trees along sides of recently widened Rout 3 near Boston were under warranty and will be replaced.
Boston Globe, May 29, 2005
Linn Products says damage resulting from the playing of DualDiscs in its audio equipment will not be covered by the unit's warranty.
High Fidelity Review, May 28, 2005
Wisconsin Supreme Court rejects Volkswagen's contention that lemon law does not apply to leased vehicles.
Milwaukee Journal Sentinel, May 27, 2005
State of Maine works through problems caused by use of biodiesel, including clogged fuel filters and replaced fuel pumps, but warranty coverage largely unaffected.
Central Maine Morning Sentinel, May 27, 2005
PricewaterhouseCoopers sizes MG Rover's debts at £1.8 billion (US$3.28 billion), larger than previously thought.
Times of London, May 27, 2005
Seagate Technology opens new SeaCare Centre for warranty replacement drives in Malaysia.
The Star, May 27, 2005
DealerTrack Holdings Inc. acquires North American Advanced Technology Inc., also known as NAT Inc., for an undisclosed sum.
Press Release, May 26, 2005
AIG and former CEO Hank Greenberg sued by NY Attorney General for allegedly using accounting tricks to mislead regulators.
CNN, May 26, 2005
Kia Motors America recalls 2003-2005 Sedona minivans equipped with alloy wheels after four warranty claims point to wheel bearing assembly problem.
Associated Press, May 26, 2005
Ford bails out Visteon, buys back 24 plants and their inventories, speeds up payments for parts, and makes $250 million loan.
Press Release, May 25, 2005
Volkswagen and Audi owners in the UK are being told they cannot renew extended warranties because VAG group did not register in time with the Financial Services Authority.
Auto Industry, May 25, 2005
Cimtek Inc. is helping Microsoft with pre-shipment testing of new Xbox 360 units.
Press Release, May 25, 2005
Roofers at Richard L. Sensenig Co. receive 2005 Master Contractor Award and Inner Circle of Quality Award from Firestone Building Products Co.
Ephrata (PA) Review, May 25, 2005
Food and Drug Administration officials meet with Guidant Corp. to discuss flawed defibrillator; company recommends doctors not replace the unit although it will honor the warranty.
New York Times, May 25, 2005
Investor sees automotive suppliers assuming more warranty cost than before, while OEMs want lower prices.
Crain’s Detroit Business, May 24, 2005
Mitsubishi Fuso Truck of America lengthens powertrain warranty on Class 4 and 5 trucks to five years/175,000 miles.
Furniture World, May 24, 2005
First Solar LLC to debut warranties that include end of life recycling services paid for by insurance.
Toledo Blade, May 24, 2005
EMA Design Automation unveils a service to help manufacturers comply with the European Union's restriction of hazardous substances (RoHS) directive for electrical and electronic equipment.
Press Release, May 24, 2005 (PDF format)
Bill to protect auto parts firms from counterfeiters passed U.S. House, heads for Senate.
Detroit News, May 24, 2005
Electrolux launches automated warranty claims processing system in Mexico, powered by ServiceBench.
Press Release, May 23, 2005
Sears misses five appointments to fix a broken dishwasher covered by extended warranty, ends up selling a replacement unit at a discount.
Philadelphia Inquirer, May 23, 2005
BMW begins delivering the M5 to UK dealers; top speed is limited to 155 mph but company says removing this restriction won't affect the warranty.
Classic Driver, May 23, 2005
Arkansas authorities and Ford haggle for six weeks over a news release about a 2005 Crown Victoria Police Interceptor purchase; state wanted to retain ability to sue over warranty issues.
Arkansas Democrat-Gazette, May 21, 2005
NY State Attorney General settles case with Gerow Auto Sales, accused of selling extended warranties but pocketing the premiums; gets Guardian Warranty Company to honor the claims anyway.
Empire Journal, May 21, 2005
A.M. Best Co. assigns A- (Excellent) rating to Global International Insurance Company Inc., A RRG, underwriters of Guardian Warranty Corp.
Press Release, May 20, 2005
Trans Global Warranty Corp. reserves CA$4.4 million in dispute with Alberta authorities over insurance tax.
Edmonton Sun, May 20, 2005
Seagate allows customers in India to check a disk drive's warranty coverage using a mobile phone's SMS service.
ChannelTimes, May 19, 2005
Gateway founder and chairman Ted Waitt to retire after company's annual meeting, to be succeeded by Richard Snyder.
Reuters, May 19, 2005
Southwest Florida man sues General Electric, alleging defect in his refrigerator's ice maker, seeking replacement.
Associated Press, May 19, 2005
South African man buys a dud mobile phone covered by a five-day/15-min. airtime warranty from a Motorola franchise.
All Africa Global Media, May 19, 2005
Computer, not car, is crash-prone; Prius problem shines headlight on cars' software glitches.
Los Angeles Times, May 18, 20053
Warranty Corp. of America to administer extended warranties for the Car Toys chain.
Press Release, May 18, 2005
Amusement park manager, who stopped repairing ride after warranty ran out, is convicted of reckless homicide.
Associated Press, May 17, 2005
ATX Group president sees vehicle telematics and wireless networks as warranty cost-reducing technologies.
Press Release, May 17, 2005
ProQuest Business Solutions signs Kawasaki Motors, Stihl, and others to use its parts catalog and warranty solutions.
Press Release, May 17, 2005
ARI Network Services Inc. signs Kioti Tractor as first customer to use ARI WarrantySmart product registration and warranty claim processing software.
Press Release, May 17, 2005
Hernandez Companies Inc. to provide service and maintenance to holders of Home Services of America home warranty contracts.
Press Release, May 17, 2005
Washington state governor signs tax on extended warranty contracts into law.
Associated Press, May 17, 2005
Chrysler to end seven-year powertrain warranty with 2006 models; reverting back to three years/36,000 miles.
Reuters, May 16, 2005
Delphi meets about refinancing as two more executives resign because of the accounting investigation.
Associated Press, May 16, 2005
Cimtek to partner with the Peer Group Inc. to provide centralized management and remote monitoring capabilities to companies with distributed manufacturing processes.
Press Release, May 16, 2005
McCusker & Associates LLC to use telecom solutions from PowerNet Global for its Beyond Warranty call center operations.
Press Release, May 16, 2005
Columnists advises readers to buy extended warranties directly from PC manufacturer, but to watch for exclusions.
Fort Myers (FL) News-Press, May 16, 2005
Plastic surgeon says his Breast Implant Registry will notify patients when their ten-year warranties expire.
Press Release, May 14, 2005
UK's Department of Trade and Industry posts fact sheet on MG Rover warranty issues.
DTI Fact Sheet, May 13, 2005
Nationwide Autocentres says it will repair MG Rover vehicles covered by now-worthless warranties at half price.
Car Keys UK, May 13, 2005
Magazine publishes guide to automotive lemon laws by state.
Woman Motorist, May 12, 2005
Tellabs FiberDirect Solution Purchase Program offers longer warranties to telcos installing fiber-to-the-home networks.
Press Release, May 12, 2005
GM recalling 300,000 trucks and SUVs because of turn signal problem identified through warranty reports.
Associated Press, May 10, 2005
ServiceMaster's company-wide net income down slightly in first quarter but operating income at its American Home Shield unit soars.
Press Release, May 10, 2005
Warranty Direct Ltd. suggests people who bought an MG Rover car with their Visa Debit Card should complain to the UK's Financial Ombudsman Service that the bank won't honor their warranty.
carpages.co.uk, May 10, 2005
GE Auto Warranty Services trains more than 200 agents, expands number of active auto dealerships by 36% during a 12-month period.
Press Release, May 10, 2005
NJ Governor orders state Department of Community Affairs to develop a Web site where consumers can view complaints against builders.
Newark Star-Ledger, May 10, 2005
Microsoft's Maestro project aims to deliver business-intelligence software that can provide warranty reports and can work with SAP, Oracle and Siebel.
CNET News.com, May 9, 2005
ServiceBench enhances online communications options for field servicers and automated mailings of surveys for marketing and warranty fraud detection.
Press Release, May 9, 2005
Two-week puppy warranty doesn't cover the pneumonia that snuffed out Snuggles, says sellers at local Pet City store.
WSLS-TV Roanoke VA, May 9, 2005
June 2005 issue of Consumer Reports finds less than 1% of mattresses are returned for warranty failures such as broken springs.
Press Release, May 9, 2005
Solar energy company PV Powered CEO explains why he gives 10-year warranties on his inverters while others give only five years.
Press Release, May 9, 2005
ARI Network Services Inc. wins the "IQ (Innovation Quotient) Award" from Small Business Times magazine and the Wisconsin Technology Council.
Press Release, May 9, 2005
International Business Systems acquires software developer IDS, aims to specialize in supply chain management solutions.
Press Release, May 9, 2005
Real estate agent no longer suggests home warranties because claims are frequently now denied for pre-existing conditions and seller's failure to maintain the equipment.
Washington Post, May 7, 2005
Even with premium mattresses, normal wear not covered by 20-year warranties.
Business Week, May 6, 2005
Why business analytics software could save CRM.
CRM Buyer, May 6, 2005
Metaldyne says new Dynaturn process helps improve brake performance and reduce warranty claims on car chassis.
Press Release, May 5, 2005 (PDF file)
2001 Ford F150 catches fire in the garage; model not covered by recall of faulty cruise control switches.
KTRK-TV Houston, May 5, 2005
Law & Politics magazine names attorney Robert M. Silverman, founding partner of the lemon law firm of Kimmel & Silverman, as a 2005 New Jersey Super Lawyer.
Press Release, May 5, 2005
Bedford County Board of Education rejects lowest bid for textbook management software, goes with a higher bid offering a better scanner warranty.
Shelbyville (TN) Times-Gazette, May 5, 2004
Point Blank Body Armor, maker of vests recalled by US Marines, had union safety and quality problems in its Florida factories.
The Militant, May 4, 2005
Starting June 1, all new homes in Texas are warranted 1 year for workmanship and materials, 2 years for plumbing, electrical, heating and air conditioning, and 10 years for major structural defects.
Austin Business Journal, May 4, 2005
Targeting small businesses in India, Iomega begins offering three-year warranties on hard drives this quarter.
Channel Times, May 4, 2005
W3 Solutions Inc. chooses General Fidelity Insurance Company, part of the Bank of America, to underwrite U.S. service contract business.
Press Release, May 4, 2005
Third-party warranty companies in Texas that provide services for homeowners on behalf of builders/remodelers must now register with the Texas Residential Construction Commission.
Press Release, May 3, 2005 (PDF file)
Aon Corp. reports a decline in warranty, credit and property and casualty revenue, though net income was up 18%.
Insurance Journal, May 3, 2005
Several furniture chains stop selling Stainsafe fabric protection warranties after consumers report it's almost impossible to collect on a claim.
WFTV Orlando, May 3, 2005
State and federal air quality officials are pressing Volvo to lengthen the warranty on electronic throttle modules in 1999-2001 models.
Los Angeles Times, May 3, 2004
1998 Ford Expedition catches fire in the garage; model not covered by recall of faulty cruise control switches.
WFTV-TV Orlando, May 2, 2005
Hewlett-Packard enhances its PartnerONE program to allow channel partners to sell HP Care Pack service contracts for printers.
Press Release, May 2, 2005
Glynn General Corp., warranty administrator for Kobelco, Daewoo, Bomag, Hyundai, and others, licenses iWarranty software from 4C Solutions Inc.
Press Release, May 2, 2005
W3 Solutions Inc. launches P3 Appliance Performance Protection Plan for major appliance retailers.
Press release, May 2, 2005
AIG calls transactions with Capco Reinsurance Company Ltd. improper, says auto extended warranty losses were improperly recharacterized as capital losses.
Insurance Journal, May 2, 2005
China's Lenovo Group completes $1.75 billion purchase of IBM's PC division, and IBM takes an 18.9% stake in Lenovo.
CNET News.com, May 1, 2005
April 2005
Former AIG executives say American Home Assurance improperly recorded about $1.5 billion in premiums.
New York Times, April 30, 2005
New car warranties get better with roadside assistance, trip planning and free loaner cars.
Arizona Republic, April 30, 2005
New Hummer H3, built in Louisiana, to feature a lengthened four-year/50,000-mile warranty plan.
Shreveport Times, April 30, 2005
Microsoft's Bill Gates announces the Peak Performance Initiative to improve communication and collaboration across the automotive enterprise.
Press Release, April 29, 2005
Active Web Services to support Microsoft's Peak Performance Initiative in its warranty process management software.
Press Release, April 29, 2005
UK's National Franchise Dealers Association estimates Rover owes up to 200 companies £25m in sales bonuses and warranty payments; hopes dim for company restart.
BBC, April 29, 2005
Harley-Davidson lengthens motorcycle warranties for military personnel deployed in Iraq and Afghanistan by the number of days they were deployed.
Press Release, April 29, 2005
Author Phil Edmonston suggests bringing a woman along when buying a car; new book details service bulletins and "secret warranties."
CanWest News Service, April 29, 2005
Dell cuts warranty on the Latitude D510 to one year so the price for small businesses can fall below $1,000.
Information Week, April 28, 2005
Sony equips new Qualia 002 HDTV camcorder with a $5,800 pricetag, 1440 pixel x 1080 line resolution, and a three-year parts and labor warranty; available only through exclusive shopping clubs.
Let's Go Digital, April 28, 2005
Assurant Solutions opens Assurant Danos de Mexico S.A. to underwrite extended service contracts and appoints Gabriel Balzaretti as director general and country manager for Assurant Solutions Mexico.
Press Release, April 27, 2005
Caterpillar Inc. and StatSoft Inc. to showcase Proceed manufacturing simulation and modeling software at ASQ conference.
Press Release, April 27, 2005
In an industry first, Proteam Computer Corp., distributor of Mora brand motherboards, offers a five-year warranty on its Pro series boards.
Channel Times, April 27, 2005
Town of Lehighton votes to pick the lowest bid for transformer despite school board's advice to go with a bidder offering a longer warranty.
Allentown Morning Call, April 27, 2005
Teradata Division of NCR unveils Manufacturing Logical Data Model 3.0, helps company build enterprise data warehouses, track and trace electronic product code-tagged units, and perform fleet logistics.
Press Release, April 26, 2005
NHTSA investigates cruise control deactivation switch made by Texas Instruments in additional Ford models after receiving reports of 218 engine fires.
USA Today, April 26, 2005
Bill Kolb Jr.'s Subaru dealership sells special edition Legacy GTX models whose engine computer chips boost horsepower but void the factory warranty.
Detroit News, April 27, 2005
California Assembly rejects bill allowing carmakers to sell hybrids directly to consumers; Alliance of Automobile Manufacturers said it would have raised warranty issues.
Associated Press, April 26, 2005
Mitsubishi Motors Australia goes back to five-day work week; lengthier warranties helped clear out backlog of vehicles.
ABC News Online, April 27, 2005
Warranty Corporation of America deploys the Xert Precision Suite for enterprise contact management, email marketing and communications analytics, integrated with WaCA's customer service and warranty management systems.
Press Release, April 26, 2005
PolyVista Inc. signs Southwest Airlines Co. to deploy its Discovery text and data-mining solution for the analysis of operational data filed by pilots.
Press Release, April 26, 2005
Spanish group Domingo Alonso, based in the Canary Islands, will represent Volkswagen in Cuba for sales and warranty service.
Cuba Travel Explorer, April 25, 2005
JM Synthetic Grass Surfacing sells polyethylene grass for lawns, playgrounds, town squares, and road medians, covered by a 10-year warranty.
Knight Ridder, April 25, 2005
McCusker & Associates LLC, parent of the Beyond Warranty consultancy, moves to the Millennium Center in Dallas.
Press Release, April 25, 2005
The Ontario New Home Warranty Program claims the wind caused homes to settle and crack.
Canadian Television, April 23, 2005
Home warranty company won't pay claims because of pre-existing conditions unknown to condo buyer.
New Bedford Standard-Times, April 23, 2005
Washington state budget negotiators agree to charge sales tax on extended warranties.
Seattle Post-Intelligencer, April 22, 2005
Hewlett-Packard takes 50% off the cost of its online hardware recycling service for U.S. residents until the end of May.
Press Release, April 21, 2005
AIADA notes that extended service contracts cover expensive repairs after the manufacturer’s warranty runs out.
AIADA Online, April 21, 2005
Kelley Blue Book name Kia Spectra Hatchback one of their 10 "coolest cars" because of its lengthy warranty.
Press Release, April 21, 2005
Honda Accord models sold in United Arab Emirates feature three-year unlimited mileage warranties.
AME Info, April 21, 2005
Autologica aims new dealer management and warranty processing system at Mexican car dealerships.
Press Release, April 21, 2005
Applica Inc. warns of net loss, points to increased warranty costs.
Press Release, April 20, 2005
Boston Congressman wants Big Dig contractors Bechtel and Parsons Brinckerhoff to issue a warranty on their work.
Boston Globe, April 20, 2005
Chrysler's Frank Ewasyshyn awarded the Shingo Prize; Chrysler Group says that based on warranty expense, it has improved its quality by 40 percent since 2000.
Press Release, April 20, 2005
Acela trains sidelined until summer; Bombardier doesn't have enough spare parts though its warranty lasts until October 2006.
Washington Times, April 20, 2005
Don Erway and his wife Neva accused of diverting $941,000 in credit card cash back funds to their own accounts before the collapse of National Warranty Insurance RRG.
Lincoln Journal Star, April 20, 2005
MG Rover's collapse leaves Motor Group Australia with hundreds of unsold cars, no warranty cover, no marketing budget and two defunct brands.
The Australian, April 20, 2005
Rover dealers to be offered a VAT and income tax holiday to help them with their cash flow crises.
The Guardian, April 20, 2005
New Subaru Blitzen, coming to New Zealand in June, to feature unlimited distance three-year warranties.
Press Release, April 20, 2005
NHTSA upgrades investigation of tailgates on GM pickups, though the smaller models seem to have less warranty claims.
Associated Press, April 19, 2005
IBM's PC warranty service offerings, known as ServicePacs, to be renamed Lenovo ThinkPlus Services.
Computer Reseller News, April 19, 2005
Warranty Direct offers MG Rover owners a 20% discount while Nationwide Autocentre offers 50% off normal labour rate.
Auto Industry, April 19, 2005
Warrantech appoints Laurence W. Tutt as senior vice president and chief operating officer.
Press Release, April 19, 2005
Bankrupt Rover's dealers to foot the bill for warranty work; Caterpillar bought its parts business last year.
Cambridge Evening News, April 18, 2005
TV repairman hasn't fixed a VCR in 18 months; e-waste piles up in Canadian landfills but Alberta begins recycling program.
Montreal Gazette, April 18, 2005
Amtrak suspends Acela service over cracks found in brake rotors; warranty claims expected.
Bloomberg News, April 15, 2005
IDC Australia finds warranty, service and support are still the most important factors for PC purchases by small businesses.
Reseller News Online, April 15, 2005
HIH Insurance founder Ray Williams and board member Rodney Adler begin jail terms related to their company's 2001 collapse.
Australian, April 14, 2005
How Hyundai went from punch line to powerhouse, dictating warranty trends that others now follow.
Forbes, issue dated April 25, 2005
General Motors stock slides after acounting experts cast doubt on 2000-2001 warranty transactions with Delphi.
Detroit Free press, April 14, 2005
Securities and Exchange Commission asks General Motors for documents related to two transactions with auto parts supplier Delphi Corp.
Washington Post, April 14, 2005
Siebel replaces Mike Lawrie with George Shaheen as new CEO after a bad quarter.
Line 56, April 13, 2004
Oregon state economist credits Klamath County officials for moving swiftly to replace closed call center with jobs at NEW Customer Service Cos.
Klamath Falls Herald and News, April 13, 2005
RepairClinic.com says consumers should fix their own appliances and avoid buying extended warranties.
Press Release, April 13, 2005
Although Apple and Hewlett-Packard sell the same iPod hardware, HP offers a 12-month warranty versus 90 days from Apple.
Computing, April 13, 2005
Hewlett-Packard announces 30 and 60 GB iPods backed by one-year warranty and a year of phone support.
Press Release, April 12, 2005
GE Auto Warranty Services to administer the Kawasaki Good Times Protection Plan for motorcycles sold in Florida.
Rubber Magazine, April 12, 2005
Adam Aircraft to augment authorized support centers with factory-owned centers and a Web site that provides warranty administration services for new A500 aircraft.
Press Release, April 12, 2005
IBM Research promotes a Parametric Analysis Center that uses a Telematics Control Unit to process data from a car's electrical system and alert the driver to malfunctions.
CNET News.com, April 11, 2005
City of Rochester and ferry engine maker MTU agree to settle a warranty claim; city will pay $1.3 millioin instead of full $2.8 million cost.
WROC-TV Rochester, April 11, 2005
Circuit City Stores Inc. reports $379 million in domestic extended warranty sales last fiscal year, equal to 3.8% of total sales.
Press Release, April 11, 2005
ATX Group develops a telematics service that enables auto dealers to remotely pull mileage and other real-time data from vehicles they have sold.
Press Release, April 11, 2005
PC-Doctor Inc. says its networked diagnostic test system can lower warranty costs by reducing no trouble found returns.
Press Release, April 11, 2005
Xceed Mortgage Corp. to offer home warranties free for the first year to home buyers in Canada.
Press Release, April 11, 2005
Owners of 300,000 Rover and MG cars may face uncertainty over new car warranties if company goes into receivership.
Financial Times, April 10, 2005
Lawyer wants to add Second Chance Body Armor to a class action lawsuit pending against Zylon manufacturer Toyobo Corp.
Traverse City Record-Eagle, April 10, 2005
MG Rover dealers in the UK estimate they're owed £25 million in unpaid warranty claims and bonuses from the first quarter.
The Telegraph, April 9, 2005
AMR Research analyst Kevin Mixer says technology vendors are moving quickly to support Early Warning Systems.
Research Alert, April 8, 2005
Columnist says 90-day warranty on a laptop is good enough, advocates savings accounts instead of extended warranties.
Arizona Republic, April 8, 2005
United Parcel Service to provide warranty management services to Asian exporters at expanded Singapore hub.
Business First, Louisville KY, April 7, 2005
Marvin Windows and Doors celebrates latest victory in $150 million breach of warranty lawsuit first filed in 1994 against PPG.
Grand Forks Herald, April 7, 2005
Canadian Tire Financial Services plans to expand extended warranty offers to credit card customers.
Press Release, April 6, 2005
Panels blow off the new Colorado Convention Center in Denver; city officials look for a cause and pursue a warranty claim against architect Fentress Bradburn and contractor Hensel Phelps.
Rocky Mountain News, April 6, 2005
Tougher rules covering extended warranties come into force in the UK.
The Scotsman, April 6, 2005
Affiliated Computer Services Inc. to provide data entry services for warranty registration cards filled out by customers of Brother International Corp.
Business First of Louisville, April 5, 2005
Brother International to offer three year warranties on laser printers; two year warranties on fax machines; and one year warranties on inkjet printers in India.
India Infoline, April 5, 2005
Mepco Insurance Premium Financing Inc. debuts new communications interface for links between The Agency Manager (TAM) and its Quotes-In-View (QIV) online quoting system.
Press Release, April 5, 2004
The Kohler Co. relaunches its Web site, including a new online warranty claims processing module for dealers.
Lawn & Landscape, April 5, 2005
Zurich Financial Services Group sells Universal Underwriters Group for $1.1 billion to an investor group led by Hellman & Friedman LLC.
Press Release, April 4, 2005
FBI joins in the probe of Delphi's accounting errors after the SEC makes a criminal referral to the fraud section of the U.S. Department of Justice.
Associated Press, April 1, 2005
Carfax adds an estimate of the remaining time on the original manufacturer's warranty to its Vehicle History Reports.
Press Release, April 1, 2005
State Commission of Investigation report cites shoddy and corrupt residential construction in New Jersey and recommends passage of a new home lemon law.
Cherry Hill (NJ) Courier-Post, April 1, 2005
March 2005
Court bars owners of CMS Pools and CMS Construction from operating in West Virginia after they fail to make repairs under warranty.
Associated Press, March 31, 2005
New Jersey appeals court rules that a man leasing a vehicle from Honda is entitled to warranty protection under the federal Magnuson-Moss Warranty Act.
Newark Star-Ledger, March 31, 2005
Wabash National Corp. lengthens the warranty on DuraPlate trailer sidewalls from five to ten years.
Press Release, March 30, 2005
Maurice "Hank" Greenberg to retire as CEO of American International Group Inc. before end of March; U.S. Securities and Exchange Commission expands its probe of AIG.
Reuters, March 29, 2005
Acer Computer Australia ends two-hour guarantee for laptop warranty work, replaces it with a pick-up repair service for TravelMate owners.
Australian IT, March 29, 2005
Oshkosh Truck Corp. rebuilds Heavy Expanded Mobility Tactical Trucks and Heavy Equipment Transporters for second tour of duty in Iraq.
Associated Press, March 29, 2005
Allen Systems Group Inc. acquires Cypress Corp., plans to fold its products into existing product families.
Press Release, March 29, 2005
Washington state legistature proposes a sales tax on extended warranty agreements.
KOMO-TV Seattle, March 28, 2005
Carfax produces one minute radio news feature about extended warranties.
Medialink Newstream, March 27, 2005
ComputerRepair.com plans Canadian expansion as soon as electronic payment issues are resolved.
eChannelLine Canada, March 27, 2005
Sony Electronics Inc. provides warranty concession to plasma TV owner whose screen "burned in" logos of news channels from excessive watching.
Richmond Times-Dispatch, March 27, 2005
A.I. Life Ltd. denies allegations by Nebraska Department of Insurance that it illegally offered insurance in the state.
Lincoln Journal Star, March 26, 2005
ServiceNet says revenue grew 15% in 2004 and expects another double-digit growth rate in 2005.
Press Release, March 25, 2005
Sony Computer Entertainment America tells customers to wait a week or two before making warranty claims for dead pixels on PlayStation Portable screens.
GameSpot, March 25, 2005
Dialex Minerals Inc. changes its name to Reliant Home Warranty Corp. and its business from diamond exploration to home warranties.
Press Release, March 24, 2005
Chairman of Delphi's audit committee says company improperly accounted for $237 million in warranty claims paid to General Motors Corp. in 2000.
Associated Press, March 23, 2005
Microsoft disputes source of electrical problem found by users of its Xbox game consoles.
The Register, March 23, 2005
B.C. Place Stadium pays CA$1 million for the FieldTurf used last season by the Montreal Expos; eight-year warranty is apparently transferable.
Canadian Press, March 23, 2005
Australian Reseller Association, allegedly an industry watchdog for third-party warranty providers, turns out to be just a front for the United Electrical Engineers.
ARN Editorial, March 23, 2005
Trend Tracker's new MFBI study documents a seven-year decline in UK auto service market and predicts five more years of shrinkage.
Auto Industry, March 23, 2005
Capital Mortgage Funding of Southfield, MI, to give away a home warranty protection policy with every home purchase.
Press Release, March 22, 2005
GE Auto Warranty Services, part of GE Consumer Finance, says its vehicle service contract volume grew 32% in 2004.
Press Release, March 22, 2005
UK's National Beef Association offers Private Breeding Warranty that includes protection against infertile bulls.
Stackyard News, March 21, 2005
City of Rochester, NY, finds its new ferry engines aren't still under warranty; bills could top $2 million before service even begins.
WROC-TV Rochester, March 21, 2005
KTM lengthens warranty on Model 950 motorcycle from two to three years.
Press Release, March 21, 2005
Florida's used car dealers set to battle 60-day, 3000-mile warranty legislation.
Used Car News, March 21, 2005
Starting June 1 all new homes in Texas will be covered for one year for workmanship and materials, two years for plumbing, electrical, heating and air conditioning, and 10 years for major structural defects.
Fort Worth Star-Telegram, March 20, 2005
Xbox modifier says Microsoft's root cause analysis mistook power supply flaw for power cable problem, and issued recall of 14 million units in error.
The Register, March 19, 2005
Lawyers say one-year warranty on Intoxilyzer 5000 unit is evidence the manufacturer doesn't stand behind its accuracy.
Durham Herald-Sun, March 19, 2005
Toyota Kirloskar Motors in India lengthens new car warranties from 2 years/50,000 kilometers to 3 yrs./100,000 kms.
Economic Times, March 19, 2005
Volkswagen AG and Archer Daniels Midland Co. say their joint research team approves blend of up to 5% soybean oil in biodiesel fuel; VW says warranty still valid if blend is used.
Press Release, March 18, 2005
Boise State University give away 15-minute repair appointments as demo of their repair skills, but professor notes the work is done without warranty.
Idaho Statesman, March 18, 2005
Marshall Dennehey Warner Coleman & Goggin auto warranty attorney James W. Stevens passes away, age 50.
New York Lawyer, March 18, 2005
President of Mitsubishi Motor Sales of Caribbean says sales and market share were up in Puerto Rico in 2004 thanks to lengthened warranties.
Caribbean Business, March 17, 2005
Gilford police dog will come with a full one-year warranty on health and work ability.
Laconia (NH) Citizen, March 17, 2005
West Star Aviation's facility at Walker Field Airport becomes one of only six independently owned Cessna Citation Service Centers in the US able to do warranty work on series 500, 525, 550 and 560 aircraft.
Grand Junction (CO) Daily Sentinel, March 17, 2005
Home warranties seen as cost-effective option for home buyers.
Long Island Newsday, March 17, 2005
Beaufort County Council to pursue warranty claim against Balfour Beatty Construction for cracks in a highway bridge.
Hilton Head Island (SC) Packet, March 17, 2005
South Carolina lawmakers pass a bill limiting home warranty claims to eight years.
Associated Press, March 16, 2005
N.E.W. Customer Service Companies becomes the first service plan company certified by the J.D. Power and Associates Certified Call Center Program, for providing "An Outstanding Customer Service Experience."
Press Release, March 16, 2005
IBM ThinkPad user and EasyServe extended warranty policyholder tries a CMOS battery self-repair, ends up with a $725 repair bill for a $799 laptop.
InfoWorld, March 15, 2005
American International Group CEO Hank Greenberg retires and CFO takes leave; AIG also to miss 10-K annual report filing deadline.
Press Release, March 14, 2005
Consumer advocate says fill out warranty registration cards for certain products, but beware of direct marketing.
KLTV Tyler TX, March 14, 2005
Attensity Corp. announces Attensity Workstation, promises users can be trained in 30 minutes to extract meaning from unstructured free form text.
Press Release, March 14, 2005
Saab Automobile AB is lengthening its 2.3 liter engine warranties from 4 to 8 yrs. after oil sludge problem appear in 1998-2003 models.
Automotive News, March 14, 2005
UK's PowerPlan appliance extended warranties and cashback schemes to pay only pence on the pound after administrator goes into receivership.
Sunday Sun, March 14, 2005
Arizona appellate court rules that state's lemon law can apply to leased vehicles.
Arizona Republic, March 14, 2005
Asus offers a 30-day zero bright dot warranty on LCD notebook screens, models W1, V6V and M6, part of a warranty upgrade plan.
ARNnet.com.au, March 14, 2005
Judge sentences 13 to home detention for their parts in auto loan and extended warranty fraud scheme at Joe Florek Volkswagen and Gray Mountain Auto Connection in Arizona.
Yuma Sun, March 12, 2005
Nashville Metro Public Works pays $187K per year for 10 yr. replacement warranty on 120K new trash bins, for a $2 million total.
WTVF Nashville, March 11, 2005
FN Herstal USA says decrease in accuracy of pepper pellet gun used at Fenway Park is a "training and warranty" issue after Justice Dept. cites testing data; recall expected.
Associated Press, March 11, 2005
Lenovo-IBM deal wins approval of the Committee on Foreign Investments in the United States.
Asia Times Online, March 10, 2005
ServiceBench Inc. moves into new corporate headquarters with 45% more floor space.
Press Release, March 10, 2005
The StoneEagle Group aligns with Major Payment Systems LLC for a warranty and insurance claims payments processing system using the vCom Virtual Credit Card Platform.
Press Release, March 9, 2005
Nebraska Department of Insurance files petition accusing A.I. Life Ltd. and president Robert Gatusso of selling vehicle service contracts without authority and failure to pay VSC taxes.
Lincoln Journal Star, March 9, 2005
Florida's official tourism agency begins offering a weather warranty for meetings held from August through October 2005.
Orlando Business Journal, March 9, 2005
Federal magistrate sides with Long Island Rail Road management against engineers who objected to nonunion labor doing Bombardier's warranty work on train cars in their yards.
Newsday, March 9, 2005
Nissan Micra, Ford Focus, Volvo S/V40, and Mazda MX-5 among the best used cars in Warranty Direct's UK repair cost survey.
Press Release, March 8, 2005
Federal judge allows lawsuit against bankrupt Second Chance Body Armor to advance in Arkansas state court.
Detroit Free Press, March 8, 2005
Twelve automakers agree to introduce first-time new car warranties in Thailand; government committee suggests one year or 20,000 kilometers as a minimum.
Bangkok Post, March 8, 2005
Consumer Reports removes 7 small cars from recommended list after they fail crash tests; Chevrolet Cobalt and Toyota Corolla pass on their second tries; Toyota, Subaru, and Honda dominate top picks.
Bloomberg News, March 8, 2005
ComputerRepair.com appoints Diana Daugherty as director of business development.
Press Release (PDF file), March 8, 2005
McGraw-Hill Companies signs an agreement to acquire J.D. Power and Associates.
Press Release, March 7, 2005
Why Electrolux chose ServiceBench: reporting features, low cost, and online processing capabilities.
ITnetcentral Philippines, March 7, 2005
Consumer Reports finds Hyundai, Lexus and Infiniti tied for first in reliability rankings based on reader surveys; Ford Mustang top U.S.-made model and Lincoln Navigator lowest ranked.
Associated Press, March 7, 2005
General Motors lengthens warranty on 2006 Hummer from 3 yrs./36,000 miles to 4 yrs./50,000 miles.
Reuters, March 7, 2005
Sprint's retail storefronts now perform light repairs on mobile phones while-you-wait, but immediately replace handsets requiring more extensive warranty work.
Associated Press, March 7, 2005
WennSoft introduces Service Management for Axapta, a solution for warranty tracking, installation, work orders and field service operations running atop either Microsoft SQL or Oracle databases.
Press Release, March 7, 2005
More than 9,400 DaimlerChrysler managers to get 8.5% bonus in May for profitable 2004 results; amount of bonus partially based upon warranty costs and vehicle quality data.
Detroit News, March 6, 2005
Aon to settle insurance probe by NY Attorney General Eliot Spitzer and pay $190 million in restitution.
Associated Press, March 5, 2005
Circuit City Stores now includes extended warranty revenue in same-store sales measures; new measures shows 1.8% quarterly drop vs. 2.9% drop under old method.
Richmond Times-Dispatch, March 5, 2005
General Motors gets 80 offers of $24.7K each for 6 yr old EV1 Vigil electric cars it plans to scrap, last 78 surviving units the subject of a sit-in outside Burbank, Calif. GM facility.
EV World, March 5, 2005
Whole house surge suppressors carry warranties promising up to $25,000 to repair or replace items damaged by electrical power surges.
Charlotte Observer, March 5, 2005
Used car dealer Dave Green Auto World charged with not paying NY state sales tax on extended warranty sales.
Rochester Democrat and Chronicle, March 5, 2005
Delphi CFO Alan Dawes resigns under pressure as auto parts maker considers restating financial results; improper accounting of warranty payments to GM suspected.
Reuters, March 4, 2005
Epson to warrant fine art prints made by its high-end Stylus Pro printers using UltraChrome ink against fading for 80 years.
Press Release, March 4, 2005
BearingPoint helps Georgia legislate mobile phone handset compliance, a necessary precedent before warranties on imports will be honored by manufacturers.
The Message, March 4, 2005
Pakistan Railways finds locomotives made by Dongfang Electric Corp. to be defective; stops deliveries, alleges bribery and pursues warranty claims.
Dawn, March 4, 2005
New Zealand army's fleet of Pinzgauer vehicles sidelined by gearbox defects; government says manufacturer Automotive Technik is attending to expected warranty issues.
Manawatu Standard, March 4, 2005
SparePartsWarehouse.com, a division of United Computing Resources, opens Web site to speed the location of obscure computer parts.
Press Release, March 4, 2005
Home Warranty of America chosen as exclusive provider of home warranty services by Prudential Preferred Properties in Chicago.
Real Estate News, March 4, 2005
ServicePower Field Service Solutions to provide warranty claims processing and analytic services for Style Crest.
CRM Today, March 3, 2005
John Deere factories in East Moline and Waterloo to begin filling fuel tanks with 2% biodiesel fuel blend called B2; spokesman says up to 5% blend won't damage engines or affect warranty.
Moline Dispatch, March 3, 2005
For the first time, Alliance Housing, an India-based subsidiary of Magma Consulting Inc., provides new home warranties on luxury villas in Bangalore.
Times of India, March 3, 2005
Acer enhances warranties on its TravelMate notebook series, adding pick-up, repair and return courier service for all and three-year warranty durations for the high end of the line.
PC World Australia, March 2, 2005
Apple Computer sued in California by five resellers who allege the manufacturer started its warranty clock at time of shipment to dealer, not time of purchase by end user.
San Francisco Business Times, March 1, 2005
Stephen Layne, CEO of Entigo Corp., has acquired all of the company's assets from its private investors in a management buyout; plans change of focus to warranty services.
Press Release, March 1, 2005
GM Europe Chief Fritz Henderson says Opel now has only half as many warranty claims as five years ago.
Press Release (in German), March 1, 2005
Belden CDT Electronics Division and On-Q Home to jointly sell 15-year extended-warranties for home networking projects.
EC&M, March 1, 2005
February 2005
Former owners of Joe Florek Volkswagen and Audi in Flagstaff sentenced to 3 and 5-yr. jail terms for conspiracy to defraud banks, warranty companies, and customers in 1997-2000.
Associated Press, Feb. 28, 2005
Hewlett-Packard touts lifetime warranty and low prices on ProCurve Secure Routers.
eWeek, Feb. 28, 2005
Harley-Davidson last year lengthened warranties from one to two years with no mileage limit, helping spur unit sales in 2004.
Toledo Blade, Feb. 28, 2005
Belle Tire in Detroit provides road hazard warranties on tires for $6 per wheel per year or per 12,000 miles while new car dealers sell wheel insurance policies for $300-$500 for five years.
ClickOnDetroit, Feb. 28, 2005
Guardsman reconsiders furniture warranty claim it initially denied, following inquiries from State of Florida Chief Financial Officer Tom Gallagher.
WFLA-TV Tampa, Feb. 27, 2005
John Clare, chief executive of Dixons Group, discusses "Whateverhappens," his company's revamped extended warranty package.
Daily Telegraph, Feb. 27, 2005
Super Pets of Santa Rosa, Calif. faces warranty claims for allegedly selling sick puppies; California has a pet lemon law.
KGO-TV San Francisco, Feb. 24, 2005
York International encounters significant setbacks implementing new Siebel-based CRM system for call center and warranty processing.
Managing Automation, Feb. 24, 2005
John and Eddie Affoussi, owners of Car Center USA, Foreign Cars North, Cars R Us, and Suzuki of Boston, ordered by state Attorney General to pay $350K fine to settle warranty fraud and other charges.
The Daily Item of Lynn, Feb. 24, 2005
Protesters target Apple's iPod as a symbol of the growing problem of electronic waste, noting that Dell and HP recycle.
Evansville Courier & Press, Feb. 24, 2005
Aankhen Inc. enhances IRIS product suite, used by Dell and others to compute freight costs in warranty and supply chain applications.
Supply & Demand Chain Executive, Feb. 23, 2005
Caterpillar expands its on-highway department from six to 11 districts to enhance customer and dealer support.
Today's Trucking, Feb. 23, 2005
National Highway Traffic Safety Administration probes more than 10,000 warranty claims on seat belt buckle failures on 2001 Ford F-Series pickups, Windstar minivans and other vehicles, despite earlier recall.
Bloomberg News, Feb. 22, 2005
UK's Metrocab battles back from bankruptcy, appoints new dealers and authorized warranty service outlets.
Auto Industry, Feb. 22, 2005
Four Ford dealerships in eastern Virginia win President's Award following customer satisfaction survey of their warranty customers.
Hampton Roads Daily Press, Feb. 19, 2005
Shawnee Civic and Cultural Development Authority tells Krueger International to honor its 10-year warranty and replace 1,000 defective chairs or face a lawsuit.
Shawnee News-Star, Feb. 19, 2005
No court decision yet in Long Island Rail Road vs. union dispute over warranty work done by non-union contractors.
Newsday, Feb. 19, 2005
Motor Trend equates extended warranty with service contract in online glossary.
Motor Trend, Feb. 18, 2005
Car Center USA, Suzuki of Boston, Foreign Cars North, and Cars R Us settle with Massachusetts Attorney General; accused of pocketing extended warranty premiums.
Press Release, Feb. 18, 2005
What Car? magazine asks 200 UK dealers if work done by independent service stations would invalidate warranty and 41% incorrectly answer definitely or maybe.
Auto Industry, Feb. 18, 2005
Microsoft Corp. recalls 14.1 million Xbox power cords after a defect burned some users; affects all Xboxes sold in continental Europe before Jan. 13, 2004 and the rest of the world before Oct. 23, 2003.
CNET News.com, Feb. 17, 2005
Specialty Silicone Products sells windshield wiper blades featuring five-year warranties while six months is typical in industry.
Washington Times, Feb. 17, 2005
Fiat Group's Iveco unit to deploy SAP Warranty Management on its dealer portal.
Press Release, Feb. 16, 2005
Window tinting from Madico Inc. cracks homeowner's window; manufacturer warrants only first $500 but doesn't say so clearly in warranty certificate.
WAVY-TV, Hampton VA, Feb. 16, 2005
Home Solutions of America. Inc. drops plans to acquire RAM Home Warranty; chooses to buy Cornerstone Building and Remodeling Inc. instead.
Press Release, Feb. 16, 2005
NHTSA investigates Saturn L Series, Lexus RX 330, and Toyota Sienna after processing reports of warranty claims and customer complaints.
Reuters, Feb. 16, 2005
Customers of The Dog House try to collect on "pet warranties," but owner Chris Carty states through his attorney that it's not his fault.
WJAR-TV, Providence RI, Feb. 15, 2005
IBM Global Financing offers PC Price Per Seat Programme, which bundles PC equipment, warranty, maintenance, and other services into one monthly invoice per unit of equipment.
Press Release, Feb. 15, 2005
Everything is coming up roses for ServiceMaster Co., but a majority of earnings growth comes from TruGreen lawn care unit and American Home Shield warranty services unit.
Motley Fool, Feb. 15, 2005
Hewlett-Packard Executive VP Vyomesh Joshi sees every PC as "an opportunity to sell extended warranty services."
Computer Reseller News, Feb. 15, 2005
Board of Circuit City Stores to consider $17 per share buyout offer from shareholder Highfields Capital Management.
Associated Press, Feb. 15, 2005
Neoteric Infomatique India lengthens warranty on Umax Apus 210 USB flash drives to three years.
TechTree.com, Feb. 15, 2005
Hewlett-Packard enables Authorized Warranty Delivery Partners to sell warranty extensions for HP Care Pack services.
Press Release, Feb. 14, 2005
Stainsafe denies claim for multiple stains in furniture, says contract states it will honor only singular "stain," but Macy's grants a warranty concession after local TV reporter inquires.
WABC-TV New York, Feb. 14, 2005
Amnesty International finds few diamond merchants follow Kimberly Process Certification Scheme, which warrants that gemstones are from conflict-free sources.
Press Release, Feb. 14, 2005
SummerWind Performing Arts Center in Connecticut cancels 2005 season after dispute with Birdair Inc. over collapsed roof warranty claim.
Hartford Courant, Feb. 14, 2005
Ten truck dealers sue Detroit Diesel Corp., alleging they were excluded from warranty work by the DaimlerChrysler subsidiary.
Associated Press, Feb. 9, 2005
Customer alleges now-defunct Knoxville GMC dealership pocketed her extended warranty premium; administrator has no record of her policy and now she has a claim.
WATE-TV, Knoxville, Feb. 9, 2005
Toyota and Mitsubishi launch promotional five-year warranties in New Zealand, but Holden and Ford decline to match them.
New Zealand Herald, Feb. 9, 2005
Dow Corning Construction Industries Americas and Sto Corp. enter into a strategic warranty agreement for their respective sealant and cladding products.
Press Release, Feb. 8, 2004
IBM launches new eServer Power5 system with a three-year warranty.
Internet News, Feb. 8, 2005
Nebraska Insurance Director says current scheme allowing administrators to hold reserves won't work.
Lincoln Journal Star, Feb. 8, 2005
Western Digital extends hard disk drive warranty to five years in India after the product is registered online.
Channel Times, Feb. 8, 2005
Proposed North Dakota legislation would make new home warranties more precise.
Associated Press, Feb. 7, 2005
Andrew Corp., told by a customer about a component's high failure rate, plans to take a $15 to $20 million charge to cover unanticipated warranty costs.
Press Release, Feb. 7, 2005
Tower Automotive declares bankruptcy; suppliers squeezed by rising steel prices and higher warranty expenses.
The Car Connection, Feb. 7, 2005
Optus won't honor warranty on cable modems knocked out by storm; all affected customers must pay $179 for a new unit.
Australian IT, Feb. 6, 2005
Massachusetts Society for the Prevention of Cruelty to Animals in Boston issues 14-day warranties on pets.
Daily Item of Lynn, Feb. 5, 2005
Danka Business Systems to perform warranty work for an as-yet unidentified printer manufacturer.
St. Petersburg Times, Feb. 4, 2005
South Korean government to mandate 30-day warranties on used cars.
Yonhap News Service, Feb. 4, 2005
Wyse Technology appoints Datacom Engineering Services as its authorized service provider in New Zealand for both in- and out-of-warranty repairs.
New Zealand Reseller News, Feb. 4, 2005
South Dakota Supreme Court upholds conviction of former auto dealer charged with theft; Lance Swalve accused of selling extended warranties and pocketing the premiums.
Associated Press, Feb. 3, 2005
ProQuest Business Solutions, a subsidiary of ProQuest Co., to acquire Syncata Corp.
Press Release, Feb. 3, 2005
Happy shopper finds Koss Corp. really does honor the "lifetime warranty" it granted him ten years ago for stereo headphones.
Nashua Telegraph, Feb. 2, 2004
Mysterious dashboard button in Toyota Prius turns it into an all-electric car for a short while, but using it can void the vehicle's warranty.
ABC News, Feb. 1, 2005
Warranty Direct UK finds franchised dealers charge more for parts than retailers, with independent garages somewhere in the middle, when repairing four-year-old cars out of warranty.
Car Pages, Feb. 1, 2005
3Com SA enhances warranty program with advance hardware replacements for all rack-mounted and desktop switches and wireless devices.
IT Web, Feb. 1, 2005
January 2005
NAT Inc. signs Ultimate Warranty Corp., which will install NAT's eMenu and eGateway at dealerships selling its extended warranties.
Press Release, Jan. 29, 2005
NAT Inc. signs Old Republic Insured Automotive Services Inc., replacing the extended warranty administrator's | |
