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Warranty News
Headlines Archive
January 2006 to December 2006
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December 2006 |
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Sony Gulf tries to stop UAE retailers from selling gray market PlayStation 3 consoles before official March launch.
ITP Technology, December 30, 2006
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Freezers and refrigerators made in Taiwan and China sell in Pakistan despite having no warranty.
Daily Times, December 30, 2006
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Stainsafe has a long history of customer dissatisfaction; BBB has processed 1,913 complaints.
Consumer Reports, December 2006
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Gefen Inc. lengthens warranties on switching products from one year to two.
Press Release, December 2006
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New China Life Insurance Company CEO resigns over concealed real estate transactions.
China Daily, December 30, 2006
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Maruti Udyog Ltd. to begin exporting remanufactured vehicles, but India's import ban to continue.
Financial Express, December 29, 2006
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Canon recalls some PowerShot A530 and A540 digital cameras because of battery overheating.
Press Release, December 27, 2006
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Canada's Mega Group and Phoenix AMD International agree to co-brand a furniture protection and extended warranty program.
Furniture Today, December 27, 2006
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XcelPlus International Inc. backs FlexTek ethanol conversion system with engine warranty.
CarJunky.com, December 26, 2006
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National Retail Federation says fraudulent returns will cost the industry $3.5 billion this holiday season.
Fort Worth Star-Telegram, December 25, 2006
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Consumer Affairs editor says people are better off not buying cell phone insurance.
Beacon News, December 24, 2006
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Microsoft lengthens Xbox 360 warranty from 90 days to one year in the U.S. and Canada.
Press Release, December 22, 2006
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General Motors offers Chevrolet U-VA in India with a 3-yr./100,000-km. warranty.
India Times, December 22, 2006
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Mercedes-Benz USA to pay $1.2 million fine, make voluntary recalls and extend warranties for emissions defects.
Associated Press, December 21, 2006
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ServicePower’s Field Service Solutions Division certified for Qualcomm's Binary Runtime Environment for Wireless.
Press Release, December 21, 2006
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Circuit City says extended warranty net sales were $103.3 million, or 3.5% of domestic sales, in the quarter ended Nov. 30.
Press Release, December 19, 2006
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W3 Solutions appoints Sonic Marketing as its primary independent distribution partner for Canada.
Press Release, December 19, 2006
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Swiss watchmakers sound alarm over Web sites selling counterfeit replicas online.
Swiss Info, December 19, 2006
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EDS predicts increased outsourcing of warranty operations in 2007.
Press Release, December 19, 2006
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CSM Worldwide expects European light vehicle sales to grow 2% in 2007, above 21 million units.
Press Release, December 19, 2006
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High-tech car gadgets are cool, until they need repair.
Bankrate.com, December 19, 2006
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Nintendo offers to replace the defective original version of the wrist straps for the Wii Remote.
Online Notice, December 18, 2006
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Experian and Carmax study finds it easy to wash titles of flood-damaged cars across state lines.
CNN Money, December 18, 2006
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MSX International Inc. appoints Peter M. Leger as president and CEO.
Press Release, December 18, 2006
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New bill in South Africa would make home builders' warranty liable for roof leaks and refunds.
Business Day, Johannesburg, December 18, 2006
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Microsoft Vista's Jan. 30 release date forces PC retailers and manufacturers to promise free upgrades to holiday shoppers.
Boston Globe, December 16, 2006
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Better Business Bureau gets nearly 40,000 requests per year for assistance with auto warranty issues.
Midland Reporter-Telegram, December 15, 2006
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Prudential analyst cuts rating on Best Buy & Circuit City, fearing lower extended warranty attach rates.
Seeking Alpha, December 14, 2006
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Gartner Consulting Worldwide IT Benchmark Report sees 2.8% IT spending increase in 2007.
Press Release, December 14, 2006
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HP offers consumers buying PC now a free Microsoft Windows Vista upgrade on DVD next year.
Press Release, December 13, 2006
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TV repairman is busier than ever, thanks to popularity of expensive and failure-prone models.
The Trentonian, December 13, 2006
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Recycled vegetable oil used to power engine in 1975 Mercedes, costing 50 cents a gallon.
Alaska Star, December 13, 2006
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CSM Worldwide predicts U.S. auto sales to fall to a nine-year low of 16.2 million units in 2007.
Press Release, December 13, 2006
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Three former Mitsubishi Motors executives acquitted in first of three alleged design flaw cover-up trials.
Associated Press, December 12, 2006
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Reliant Home Warranty Corp. retains Clipper Marketing Inc. to manage its investor and public relations.
Press Release, December 12, 2006
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Roundup of tractor manufacturer's policies towards the use of biodiesel as fuel.
Farmers Weekly, December 12, 2006
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Some online sites sell gray market goods with no warranties, and sometimes no repair options.
USA Today, December 11, 2006
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GM says customers are placing a value of $2,000 on the longer powertrain warranties.
Detroit Free Press, December 10, 2006
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Independent repair shops worry that longer GM & Ford warranties will shift work to dealers.
Fort Wayne Journal Gazette, December 10, 2006
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Dell loses a customer's laptop, so he sues a Dell kiosk at a shopping mall in Paramus NJ and wins.
Associated Press, December 9, 2006
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Assurant Solutions partners with PlusOne Solutions Inc. for background checks and screenings of independent servicers.
Press Release, December 8, 2006
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Toys "R" Us Buyer Protection Plan and National Product Care Co. draws stack of complaints.
Consumer Affairs, December 8, 2006
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Mepco Insurance Premium Financing Inc. to sell its insurance business but will keep its warranty payment plan business.
Press Release, December 7, 2006
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Jewelry retailers say they are seeing heightened consumer concern about conflict diamonds.
Associated Press, December 7, 2006
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Amnesty International details November meeting held to discuss "Kimberley Process" diamond warranties.
Press Release, December 6, 2006
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Apple Computer says less than 5% of iPods fail, and most last years.
Wall Street Journal, December 6, 2006
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Costs related to the Sarbanes-Oxley Act increasing for small businesses, report says.
CFO Magazine, December 5, 2006
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Despite embargo, Dubai serves as trade gateway to Iran, but warranty services prove problematic.
ITP Technology, December 5, 2006
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Analyst at Friedman, Billings, Ramsey & Co. says Dell's under-accruals are what led to SEC investigation.
Computer Business Review, December 4, 2006
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Dell's accounting practices are no cause for concern.
Stock Market Beat, December 4, 2006
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NARDA counters Consumer Reports' extended warranty warning.
This Week in Consumer Electronics, December 4, 2006
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Washington Attorney General lists factors to consider when deciding whether to purchase a service contract
The Columbian, December 4, 2006
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Automotive Service Association opposes expansion of California Air Resources Board's emission warranty regulations.
Automotive Body Repair News, December 4, 2006
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Lehman Trikes Inc. to offer three-year unlimited mileage warranties on its motorcycle conversions.
Press Release, December 4, 2006 (PDF file)
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Lenovo ThinkPad T60 has only a one-year warranty while most business laptops have three-year coverage.
CNET, December 4, 2006
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Home warranty insurance takes the fear out of buying and makes the house more appealing.
Porterville Recorder, December 4, 2006
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Total North American RFID market in 2005 for manufacturing and logistics was $74.8 million, study says.
Frost & Sullivan, December 4, 2006
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Research firm says Dell's warranty accounting leads to "at least three troubling conclusions."
CRN, December 1, 2006
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Value Added Services explains how service plans are used to increase sales overall.
Dealerscope, December 1, 2006
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GM says increased fuel efficiency and longer warranties behind recent sales gains for light truks and SUVs.
Associated Press, December 1, 2006
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Bankruptcy judge approves Delphi's settlement of accounting fraud charges with the SEC.
Associated Press, December 1, 2006
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Magazine's annual capital equipment spending survey finds warranty a top 5 target for cost reduction.
Assembly Magazine, December 1, 2006
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Getting the best forecast by combining judgmental and statistical methods.
APICS Magazine, December 2006
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November 2006 |
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Aon Corp. completes the sale of the Aon Warranty Group and the Virginia Surety Co. to an Onex Corp. affiliate.
Press Release, November 30, 2006
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Onex Corp. completes the acquisition of the Aon Warranty Group for CA$800 million (US$710 million).
Press Release, November 30, 2006
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Opel and Vauxhall warranty costs since 2000 are down 70% overall and are down 36% per vehicle.
Business Week, November 30, 2006
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Warranty Direct UK says 19% breakdown rate for year-old cars jumps to 28% for 7-year-old vehicles.
Press Release, November 30, 2006 (Word file)
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Toys "R" Us allegedly bundles Nintendo Wii with three games and extended warranty for $450.
WMAQ-TV Chicago, November 30, 2006
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GAP Support introduces home warranties across the Middle East and North Africa.
AME Info, November 30, 2006
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Siemens Business Services to do all warranty work for Xerox copiers in the U.S.
Press Release, November 29, 2006
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Subaru aftermarket extras keep warranty valid.
Detroit News, November 29, 2006
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AGCO's SisuDiesel engines approved for up to 100% biodiesel blends with no change in warranty.
Press Release, November 29, 2006
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Philippines propose tax breaks for ethanol and coco methyl ester diesel blends, but car companies balk at warranty implications.
Manila Bulletin Online, November 28, 2006
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ServiceMaster Co. appoints Morgan Stanley and Goldman Sachs as its financial advisors to explore strategic alternatives.
Press Release, November 28, 2006
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ServiceMaster CEO expects the American Home Shield warranty business to double within the next five years.
Bloomberg News, November 29, 2006
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Snap-on Inc. completes acquisition of ProQuest Business Solutions
Press Release, November 28, 2006
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Seagate Technology lengthens the warranty on Maxtor internal hard drives to three years.
Press Release, November 28, 2006
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Consumer Reports says 10% of rear-projection TVs need repair in first two years, making extended warranties worth considering.
WRAL-TV Raleigh, November 27, 2006
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Blood Diamond film producer suggests consumers ask to see the Kimberley warranty before buying.
Diamond Intelligence Briefs, November 27, 2006
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Russian commander says use of converted ICBMs for satellite launches helps it lengthen the remaining fleet's warranties.
RIA Novosti, November 27, 2006
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Postini study says 91% of all email now junk mail.
BPM Today, November 27, 2006
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Reporter shops for Canon, LG & Sony products, along with extended warranties for each.
Charlotte Observer, November 26, 2006
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Consumers should try to negotiate product and extended warranty prices together.
News & Observer, November 26, 2006
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Typo leads to canceled extended warranty at Central Florida Toyota; complaint leads to paid claim.
Orlando Sentinel, November 26, 2006
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Clarksville Fire Rescue says new trucks' frames were cut, voiding GM's warranty and rendering chassis unsafe.
Clarksville Leaf-Chronicle, November 25, 2006
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Victoria's premier, running for re-election, promises to bring US-style automobile lemon laws to Australia.
The Australian, November 25, 2006
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Artificial Christmas trees now have a 10-year warranty on the tree itself, and five years on the lights.
San Jose Mercury News, November 25, 2006
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Extended warranties may make sense for some products, consumer Web site operators say.
Newhouse News Service, November 24, 2006
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Apurva Computer Technologies seeks regional distributors who can also do warranty work.
DQ Channels, November 24, 2006
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The Warranty Club, priced at £10 a year, to offer UK buyers extended warranties 20% cheaper than retailers.
Press Release, November 23, 2006
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Portsmouth's nTelos Pavilion roof damaged again, but this time city has a warranty and insurance.
Hampton Roads Virginian-Pilot, November 23, 2006
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A service contract on a rear-projection TV costing no more than 15% of the set's price may save buyers money.
Consumer Reports, November 23, 2006
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Selling extended warranties can be a manufacturer's short-term gain, but can cost it long-term brand value.
The Motley Fool, November 22, 2006
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Domestic & General Group plc sees 7.3% warranty revenue growth in the half-year to 30 Sept.
AFX News, November 22, 2006
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Force Protection Inc. sees support costs rising after 400% gain in sales of blast-protected vehicles deployed in Iraq and Afghanistan.
Press Release, November 22, 2006
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Viewers respond to question: Are extended warranties warranted?
CityTV Toronto, November 22, 2006
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Dell says SEC investigation "ongoing," expects another delay in filing quarterly earnings report.
Press Release, November 21, 2006
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Neither Dell nor the SEC disclose the exact nature of the issues being investigated.
Finfacts Ireland, November 21, 2006
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Industry observers speculate that Dell may have been tripped up by its method of accounting for sales of extended warranties and accruals of warranty-related liabilities.
CRN, November 21, 2006
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NHTSA now has data on 138 million auto warranty claims, 8 million consumer complaints, and 5 million field reports.
Washington Post, November 21, 2006
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John Deere says higher operating profits in fourth quarter are partially due to lower warranty expenses.
Press Release, November 21, 2006
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Home inspection and home warranty can help seller avoid costly repairs demanded by bidders.
Aspen Daily News, November 21, 2006
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Columnist says warranties are generally only as good as the companies offering them.
Kansas City Star, November 21, 2006
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General Motors does not approve the use of clipping to repair collision damage to vehicles
Automotive Body Repair News, November 21, 2006
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What Car? and Warranty Direct Ltd. to sell extended warranties for UK autos.
Press Release, November 20, 2006
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Mercedes is not happy with recent rankings that appeared in the Consumer Reports 2007 New Car Preview.
Fortune, November 20, 2006
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HP Instant Care lets service agents link to a customer's PCs over the Internet and provide personalized advice and assistance.
Press Release, November 20, 2006
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The European Commission clears Onex Corp.'s proposed acquisition of Aon Warranty Group.
AFX News, November 20, 2006
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Volkswagen owner has his claim denied because his vehicle was 8.5 hours out of warranty.
KGO-TV San Francisco, November 20, 2006
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UK insurance clerk takes an 18.9% loan to buy a used car and an extended warranty.
Yorkshire Evening Post, November 20, 2006
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Nintendo of Canada offers 90-day warranty extension to customers who register online.
Press Release, November 20, 2006
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Warranty industry players take issue with Consumer Reports' findings on extended warranties.
Richmond Times-Dispatch, November 18, 2006
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Readers sound off about the pros and cons of extended warranties.
Toronto Star, November 17, 2006
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Caterpillar Pure Confidence program offers three-year warranty on all new C7, C9, C13 and C15 engines.
The Trucker, November 17, 2006
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Peterbilt and Chevrolet rank highest in J.D. Power and Associates 2006 Medium-Duty Truck Customer Satisfaction Study.
Press Release, November 17, 2006
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California Attorney General wins $7.75 million settlement from Rent-A-Center Inc., says Preferred Customer Club promised extended warranties.
Press Release, November 17, 2006
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LG Philips LCD Ltd. opens repair and warranty service center in San Diego, its first in the U.S.
Press Release, November 16, 2006
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Turkmenistan's Ministry of Water Management opens warranty service center for Caterpillar, Komatsu and Case heavy equipment.
Turkmenistan.ru, November 16, 2006
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TVS Motor Co. begins selling extended warranties for its motorcycles in India.
Zee News, India, November 15, 2006
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Dell says it has been informed that the SEC has entered a formal order of investigation.
Press Release, November 15, 2006
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ArvinMeritor profits fall 19% due to higher warranty, health and pension costs.
Press Release, November 14, 2006
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Lexar Europe sales manager calls flash memory competitor's lifetime warranties "a bit of a marketing gimmick."
ITP Technology, November 14, 2006
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Consumer Reports buys a full-page ad in USA Today warning shoppers to beware of extended warranties.
Los Angeles Times, November 14, 2006
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Long-term 25-year rise in manufacturing productivity gives competitive advantage to U.S. manufacturers.
Managing Automation, November 14, 2006
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Better Business Bureau warns online shoppers to check warranty policies before buying.
Press Release, November 13, 2006
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Asurion to use combined solutions of SoundBite Communications and Mindshare Technologies in its wireless-based roadside assistance service.
Press Release, November 13, 2006
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Onex CEO says profit increase brings the company closer to sealing its purchase of the Aon Warranty Group.
Canadian Press, November 13, 2006
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Hydrogenics reports production delays and design flaw, but CFO says $1 million warranty charge is "not significant."
Canadian Press, November 13, 2006
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Ford's Central Lab in Dearborn investigates baffling product failures for the automaker.
Reliable Plant Magazine, November/December 2006
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Ford's warranty parts analysis center sends holiday gifts to two squadrons at U.S. air base in Iraq.
Reliable Plant Magazine, November/December 2006
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Home Warranty Association of California cites low complaint rate and low claims denial rate for industry.
Press Release, November 12, 2006
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When considering a flat screen purchase, think about installation parts and labor cost.
Richmond Times-Dispatch, November 12, 2006
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Columnists performs a warranty-voiding disassembly of their wireless Sony PlayStation 3 unit.
Daily Tech, November 11, 2006
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Warrantech Home Service Co. to sell life insurance and errors and omissions insurance through realtors.
Press Release, November 10, 2006
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Police need hydraulic tools to cut OnGuard locks used by protesters at Victoria's Secret outlet.
Press Release, November 10, 2006
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Apple reveals Power Mac G5 power supply warranty extension.
Macworld, November 8, 2006
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AMR Research sees GM's warranty payout costs declining over the past three quarters.
MSNBC, November 8, 2006
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RBC Dominion Securities analyst rates Canadian Tire an "outperform,"
Toronto Globe and Mail, November 8, 2006
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Kubota Tractor Corp. approves the use of B5 biodiesel fuel in specified diesel-powered products.
Landscape Management, November 7, 2006
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Extended warranties seen as solution for stingy manufacturer's product warranties, especially for rear projection TVs and Apple computers.
Press Release, November 6, 2006
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Attensity's text analytics capabilities integrated with BusinessObjects XI Release 2.
Press Release, November 6, 2006
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Former auto exec says GM's new vehicle warranty merely reinforces buyers already predisposed to buy GM products.
Advertising Age, November 6, 2006
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CNA National Warranty Corp. selects the MenuVantage service contract administration system.
Press Release, November 6, 2007
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Circuit City replaces LCD TV twice, but customer is still unhappy with the new model.
Fort Worth Star-Telegram, November 4, 2006
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Washington regulators say Safe Data Management of Redding CA routinely denies claims on Safe Choice extended warranties.
KOMO Seattle Radio News, November 3 2006
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Dooney & Bourke receives an average of 60 counterfeit purses a week from people requesting warranty repairs.
Gannett News Service, November 3, 2006
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James Scott, director of Homesafe Equities Pty Ltd, pleads guilty in Australian warranty bond fraud case.
Law Fuel, November 3, 2006
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Gateway reports a decline in extended warranty revenue after switching to a third-party warranty insurer.
CRN, November 3, 2006
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Gateway's gross margin was impacted by a $12 million increase in warranty and royalty reserves.
Press Release, November 2, 2006
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Cummins offers a two-year/200,000-mile warranty on remanufactured ISX engines.
Truck News, November 2, 2006
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Snap-on Inc. sweetens offer for ProQuest Business Solutions to $508m cash and $19m debt assumption.
Press Release, November 1, 2006 (PDF file)
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American Home Shield operating income falls due to hotter weather and inflationary pressures on claim costs.
Press Release, November 1, 2006
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Home warranties seen as an incentive for a homebuyer in a slowing market.
MarketWatch, November 1, 2006
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Risk aversion is a big reason why people keep buying extended warranties, assistant professor says.
New York Times, November 1, 2006
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Former Delphi CEO J.T. Battenberg III resigns from Sara Lee board of directors following SEC lawsuit.
MarketWatch, November 1, 2006
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Castrol Business Services Repair Trend Tracker report shows warranty work gains for independent UK garages.
Press Release, November 1, 2006 (PDF file)
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Gulf States Financial Services to deploy Stone Eagle's SEcureMetrics F&I management system to its dealer clients.
Press Release, November 1, 2006
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APAC-Atlantic asphalt plants pay $2.25 million fine, agree to warrant 55 road projects for eight years.
Associated Press, November 1, 2006
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California attorney files suit against Whirlpool and American Water Heater Co. over faulty thermocouple.
Consumer Affairs, November 1, 2006
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Warranty Services Co. of Cornelius, NC has an unsatisfactory record with the Better Business Bureau.
BBB Reliability Report, November 2006
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Consumer Protection Services of St. Louis has an unsatisfactory record with the Better Business Bureau.
BBB Reliability Report, November 2006
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Consumer Automotive Consultants of St. Louis has an unsatisfactory record with the Better Business Bureau.
BBB Reliability Report, November 2006
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Asurion Insurance Services has an unsatisfactory record with the Nashville Better Business Bureau.
Computerworld, November 1, 2006
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October 2006 |
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NHTSA again proposes to keep early warning information as confidential, including warranty claims.
Associated Press, October 31, 2006
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SEC files warranty-related fraud charges against Delphi and 13 former top executives.
Dow Jones Newswire, October 30, 2006
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What Car? and Warranty Direct Reliability Survey ranks Honda, Lexus, Mini, Nissan and Toyota highest.
What Car? October 27, 2006
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Not all automobiles purchased in the U.S and brought to Canada have warranty portability.
Vancouver Sun, October 27, 2006
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Apple Computer releases firmware update to cure MacBook's sudden shutdowns.
Information Week, October 27, 2006
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Hypercom Corp. to offer extended warranties on its electronic payment terminals through the Aon Warranty Group.
Press Release, October 26, 2006
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SAS Institute launches the Service Intelligence software suite, including the SAS Warranty Analysis solution.
Press Release, October 25, 2006
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Sony Australia says laptop's melted AC adapter is an isolated issue.
Sydney Morning Herald, October 25, 2006
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Axis Communications appoints Tan Thanh An as its distributor and warranty service provider in Vietnam.
Saigon Times, October 25, 2006
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Whirlpool Corp. reports a $15 million warranty settlement benefit in the third quarter of 2006.
Press Release, October 24, 2006
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Cinderella Pontiac Solstice toy car burns up from bad wiring; family battles manufacturer.
WTOC-TV Savannah GA, October 24, 2006
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Pentair increases warranty reserves in its pool and spa business and takes an earnings hit.
Press Release, October 24, 2006
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Game retailer Lik-Sang.com goes out of business after Sony files infringement lawsuits.
Press Release, October 24, 2006
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Snap-on Inc. to acquire ProQuest Business Solutions from ProQuest Co. for $480 million in cash plus $19 million in debt.
Press Release, October 23, 2006
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Ford loses $5.8 billion in third quarter, raises warranty accruals for Jaguar and Land Rover.
Press Release, October 23, 2006
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Hyundai Motor America says it will keep its 10-year powertrain warranties through at least 2010.
Press Release, October 23, 2006
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Sony Computer Entertainment Europe won't honour warranty claims on grey market PS3 imports.
BBC, October 23, 2006
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Extended service plan companies see no upturn as appliance manufacturers cut back on warranties.
This Week in Consumer Electronics, October 23, 2006
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Home warranty insurance gives buyers confidence in British Columbia.
Vancouver Sun, October 21, 2003
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Textron says Cessna profits grew thanks to higher sales and lower warranty costs.
Press Release, October 19, 2006
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Provident Financial's Yes Car Credit customers hit with bills for insurance and warranty policies.
This Is Money, October 19, 2006
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Transit system officials in Atlanta say their new Breda-made rail cars are not reliable.
Atlanta Journal-Constitution, October 19, 2006
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To win customers, many automakers are looking to improve their warranty offerings
Business Week, October 18, 2006
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Ford blacklists Collins & Aikman Corp. after pricing dispute leads to delivery cuts at Mexican plant.
Associated Press, October 18, 2006
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Siberia's Eldorado-Krasnoyarsk Ltd. accused of fraud for selling a two-year service plan on a PC with a three-year warranty.
Newslab, October 18, 2006
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Elephant Group Inc. launches home warranty operation under the brand name Liberty Home Protection.
Press Release, October 18, 2006 (PDF file)
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NHTSA reveals theft of details about Hummer H2 complaints, lawsuits and warranty claims.
Sacramento Bee, October 17, 2006
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AES Corp. seeks $40 million from France's Alstom SA in a warranty dispute over a power plant in Puerto Rico.
Caribbean Net News, October 17, 2006
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Volkswagen says Lamborghini's warranty costs are plummeting.
Belfast Telegraph, October 17, 2006
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Photon Dynamics lowers earnings outlook after incurring additional warranty expenses.
Press Release, October 17, 2006
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Target to begin offering extended service plans for its consumer electronics products.
Press Release, October 16, 2006
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AIADA's list of warranty periods for autos, powertrains, rust protection, and roadside assistance.
AIADA News, October 16, 2006
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Second Infinity PCS Inc. service center to do warranty work for Motorola mobile phones.
Press Release, October 16, 2006
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Attensity to support the new IBM Information Server for text analytics.
Press Release, October 16, 2006
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National Warranty Insurance Group liquidators place ad seeking claims in USA Today.
Lincoln Journal Star, October 13, 2006
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Macrae & Dick blames collapse of MG Rover Group for rise in costs and fall in revenue.
The Herald UK, October 13, 2006
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MasterLink Group Inc. to provide Internet marketing solutions for The Auto Club.
Press Release, October 13, 2006
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Microsoft lengthens Windows Vista operating system warranty from 90 days to one year.
Information Week, October 12, 2006
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Toyota Motors Viet Nam lengthens warranties from 2 years/50,000 km to 3 years/100,000 km.
Viet Nam News, October 12, 2006 (third item on page)
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Ford finds cold weather latch freezing pattern in Montego and Freestyle after examining warranty data.
Daily Southtown, October 12, 2006
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Ford Motor Co. may sell Automobile Protection Corp., its extended warranty subsidiary.
Associated Press, October 11, 2006
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ServiceMaster blames heat and inflation for increased claim costs at American Home Shield.
Memphis Business Journal, October 11, 2006
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Taking an iPod above 10,000 feet may ruin the hard drive and void Apple's warranty.
KRDO-TV Colorado Springs, October 10, 2006
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Carrier faces lawsuits in Canada and Wisconsin over corroding heat exchangers.
Associated Press, October 10, 2006
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Craftmatic to pay $570,000 to settle fraud charges in West Virginia.
Consumer Affairs, October 10, 2006
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Low-cost Asian brands are just as reliable, but extended warranty companies say repairs are plagued by parts shortages.
This Week in Consumer Electronics, October 9, 2006
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Whirlpool named as finalist in the Computerworld "Best Practices in Business Intelligence" awards program.
Press Release, October 9, 2006
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BenQ Mobile Holding said to be insolvent, leaving partner Siemens with its warranty liabilities.
Heise Online, October 9, 2006
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Arizona Supreme Court rules against car leaseholder in warranty case brought against DaimlerChrysler.
Press Release, October 9, 2006
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Croma electronics chain in India to sell extended warranties in association with Tata AIG General Insurance.
Express Money, October 9, 2006
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GM's VP of quality says recalls are down 65% in the last two years and warranty claims are down 40% in the last five years.
Chicago Tribune, October 8, 2006
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What's a warranty worth? Video from GM says the quality gap is closing.
Medialink, October 7, 2006 (video)
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Mapfre Praico acquires extended warranty insurers Auto Guard Inc. and Profit Solutions Inc. in Puerto Rico.
Business News America, October 6, 2006
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J.D. Power and Associates finds problems increasing for heavy-duty truck engines.
Press Release, October 5, 2006
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Counterfeit mobile phone batteries sold openly in Dubai marketplace.
Electronics Channel News, October 5, 2006
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BuilderMT launches home warranty management software module.
Press Release, October 5, 2006 (PDF file)
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MB Real Estate to help The Warranty Group relocate to downtown Chicago in 2007.
Press Release, October 4, 2006 (PDF file)
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Grand jury in Boston begins criminal probe of fatal Big Dig tunnel collapse.
Associated Press, October 4, 2006
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SAS Institute previews its Service Intelligence Suite at AberdeenGroup's Chief Service Officer’s Summit.
Press Release, October 3, 2006
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Joplin, MO still in the running as the site of a planned Cross Country Home Services call center.
Joplin Globe, October 3, 2006
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Harbour-Felax Group study estimates Toyota's warranty costs at $348 per vehicle, while GM's is $512, Ford's is $585 and Chrysler Group's is $595.
MarketWatch, October 2, 2006
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Fujifilm Canada lengthens warranties on digital cameras to three years.
Press Release, October 2, 2006
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Seagate positions Maxtor disk drives as its new midrange offerings, with shorter warranties.
Press Release, October 2, 2006
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Honda (UK) lengthens the warranty on all new Honda generators from two to five years.
Press Release, October 2, 2006
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In most cases, extended warranties don't benefit consumers.
Washington Post, October 1, 2006
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September 2006 |
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Kawasaki Construction Machinery Corp. of America to use 4CS iParts to manage service parts.
Press Release, September 30, 2006
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Cross Country Home Services offers homeowners one-year "WeekendSaver" service agreements.
Press Release, September 29, 2006
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Panasonic agrees to replace the defective lamps found in many of its LCD projection TVs.
Consumer Affairs, September 29, 2006
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Toshiba joins massive recall of Sony batteries.
Reuters, September 29, 2006
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Lenovo & IBM recall rechargeable ThinkPad lithium-ion batteries manufactured by Sony Corp.
EE Times, September 28, 2006
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New Kia Cee'd to have seven-year powertrain warranty and five-year bumper-to-bumper warranty in Europe.
What Car?, September 28, 2006
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Better Business Bureau warns of car warranty scam.
WTOC-TV, Savannah GA, September 28, 2006
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Computer Associates offers WaCA-backed PC repair warranty on CA Internet Security Suite 2007 and CA Anti-Virus 2007.
Press Release, September 27, 2006
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More than half of the furniture stores surveyed said they think the bedding warranties are too long.
Furniture Today, September 26, 2006
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Kingston Technology Corp. appoints Accel Frontline for warranty work in India.
IT News Online, September 26, 2006
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Cross Country Home Services customer care reps to use new Dynamic Vendor Rating system to match service technicians to customers.
Press Release, September 26, 2006
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Extended warranty administrators list the benefits of service plans.
This Week in Consumer Electronics, September 25, 2006
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Omnova to sell its GenFlex Building Products business to Firestone, along with its roofing warranty liabilities.
Press Release, September 25, 2006
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Redington India to provide warranty service for the Microsoft Xbox 360 line in seven Indian cities.
Channel Times, September 25, 2006
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GM spokeswoman says warranty repairs have dropped by 40 percent the last five years.
Journal News, September 24, 2006
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NEW Customer Service Companies to open a new call center in the Dominican Republic for its multilingual DirecTV account.
Leesburg Today, September 22, 2006
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Proton Holdings' managing director says warranty claims average 0.5% on two car models.
The Edge Daily, September 22, 2006
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Automotive Hall of Fame to give an award to ArvinMeritor warranty director Aaron Bickford.
Press Release, September 21, 2006
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MARTA Cooperative of America renews deal to keep Warrantech the preferred provider of extended service contracts for its members.
Press Release, September 21, 2006
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NHTSA asks Toyota, Chrysler and Ford for information on wheels falling off their SUVs to compare with Hummer investigation.
Sacramento Bee, September 20, 2006
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Circuit City Stores says extended warranty sales topped $107 million, or 4.0% of domestic revenue.
Press Release, September 20, 2006
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Australian retailer Harvey Norman assails allegedly restrictive computer warranty policies.
Australian Personal Computer, September 20, 2006
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Dud cluster bombs found in Lebanon battlefield had long-ago expired warranties.
The Independent, September 20, 2006
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Reviewer worries about the short warranty on the very large Seagate 750GB external hard drive.
PC Authority, September 20, 2006
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N.E.W. Customer Service Companies acquires Canadian warranty software developer BlueRealm Solutions, makers of solutions aimed at computer service plan owners.
Press Release, September 19, 2006
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Reef Equity Investments acquires a controlling interest in Value Added Services (VAS), a designer and marketer of retail extended warranty programs.
Press Release, September 19, 2006
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Arctic Cat recalls 50,500 snowmobiles due to steering problem
Associated Press, September 19, 2006
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Toshiba recalls faulty notebook batteries; defect not related to Dell/Apple/Sony problems.
PC World, September 19, 2006
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Little said at the HP technology forum in Houston about the leak investigation in California.
Houston Chronicle, September 19, 2006
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Rushed and late deliveries of electronics-laden autos blamed for higher warranty costs.
Components in Electronics, September 2006
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Warranty Activation Headquarters solicits business in Oklahoma without an insurance license.
Tulsa World, September 18, 2006
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The Will-Burt Co. offers a two-year warranty to all commercial and military antenna customers who register their purchases online.
TV Technology, September 15, 2006
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ATV manufacturer will cancel its warranty if buyer doesn't take an in-dealership safety class.
South Bend Tribune, September 15, 2006
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General Motors repeats what Hyundai did to boost its corporate image: longer warranties.
Korea Herald, September 15, 2006
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Law student sends broken products back to manufacturer and sometimes gets replacements.
News Factor, September 14, 2006
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JPMorgan Securities says Nissan's warranty costs per vehicle have nearly tripled to almost $500, and may go even higher.
Business Week, issue dated September 25, 2006
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Pulte Homes and Centex Homes at the top in the J.D. Power and Associates 2006 New-Home Builder Customer Satisfaction Study.
Press Release, September 13, 2006
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Sun Microsystems lengthens the warranty on all Sun Fire T1000 systems from 90 days to one year.
Press Release, September 13, 2006
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Western Digital gives its new 160 GB Scorpio 2.5-inch Serial ATA hard drive a three-year warranty.
Press Release, September 12, 2006
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WPC Associates Inc. ceased operations on Tuesday, August 22, and some contracts were uninsured.
Pennsylvania IADA, September 12, 2006
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With longer warranty, GM tells Ford to stop airing old ads.
USA Today, September 12, 2006
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Canon to inspect and provide free parts replacements for 1.87 million personal copiers because of a fire risk.
Associated Press, September 12, 2006
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JM Family Enterprises ranks No. 9 on the InformationWeek 500, an annual list of the nation’s leading technology innovators.
Press Release, September 12, 2006
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TA Associates makes a majority equity investment in the Professional Warranty Service Corporation.
Press Release, September 12, 2006
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Alcoa Forged Specialty Wheels issues lifetime warranties on its automotive replacement wheels.
Press Release, September 12, 2006
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Dell delays filing its For 10-Q with the SEC because of "issues relating to accruals, reserves and other balance sheet items."
Press Release, September 11, 2006
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Dell's DellConnect remote control diagnostic service may be cutting warranty work volume for Reliable IT and OnForce.
CRN, September 11, 2006
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Re/Max Unlimited Northwest to sell Home Warranty of America service contracts in the Chicago area.
Press Release, September 11, 2006
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GM's vice president for North American quality says warranty costs have dropped 40% in five years.
Flint Journal, September 9, 2006
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RateFinancials report says Circuit City relies too heavily on extended warranties.
Press Release, September 8, 2006
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The Brigantia Group, a UK-based computer reseller consortium, backs its warranties with insurance.
CRN, September 8, 2006
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Apple to repair shutdown-plagued MacBooks under warranty.
Apple Insider, September 7, 2006
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Auto extended warranty administrator WPC Associates Inc. suddenly closes up shop.
Used Car News, September 7, 2006
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General Motors to provide a 5-yr./100,000-mile powertrain warranty on all 2007 cars and light trucks sold in the U.S. and Canada.
Press Release, September 6, 2006
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Deutsch/LA to handle $60 million advertising budget for GM's new powertrain warranties.
Adweek, September 6, 2006
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New York officials drop some of the charges against former American International Group executives Maurice R. Greenberg and Howard I. Smith.
Business Insurance, September 6, 2006
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American Standard Warranty Company licenses 4CS iWarranty software to help manage extended warranties.
Press Release, September 5, 2006
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Lennox International and Bradford White rank highest in J.D. Power and Associates/McGraw-Hill Construction 2006 HVAC and Water Heater/Boiler Subcontractor Satisfaction Study.
Press Release, September 5, 2006
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CIVC Partners LP acquirs majority ownership in Guardian Warranty Corp.
Press Release, September 5, 2006
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Microsoft Windows XP end user license agreement disclaims all damages, including breaches of contract.
InfoWorld, September 5, 2006
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Simonton Windows ranks highest in J.D. Power study of residential window and patio door satisfaction levels.
Press Release, September 5, 2006
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TH Properties introduces five-year home warranties in Malaysia.
Malaysia Star, September 4, 2006
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Zandl Group says the iPod backlash has begun, citing battery life as an issue.
Times of London, September 3, 2006
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Bridgestone says failure of the Louisiana Superdome's roof during Katrina was an "act of God," not covered under warranty.
Associated Press, September 2, 2006
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Hartford tests a fuel cell bus, but it needs a longer warranty to be competitive with diesel models.
Hartford Courant, September 1, 2006
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Datalogic UK appoints Mercom to do warranty work on its barcode scanners and handhelds.
Press Release, September 1, 2006
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August 2006 |
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4CS CEO Ashok Kartham to speak at warranty management webinar on Sept. 7 at 1 PM EDT, joined by Mark Vigoroso of Aberdeen & Jeff Stewart of Takeuchi.
Press Release, August 31, 2006
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Pennsylvania Attorney General sues Lori Firestone's Hearing Aid Service, in part for falsely claiming to offer a "Worldwide No Questions Asked Warranty."
Press Release, August 31, 2006
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Attorney says many commercial software warranties aren't much better than "as-is."
InfoWorld, August 31, 2006
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Driver wants cracked windshield, first paid for by insurance, to now be repaired under warranty.
Hamilton Spectator, August 31, 2006
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Carrier Transicold broadens its extended warranty coverage to include units up to eight years old with up to 16,000 engine run hours.
Press Release, August 30, 2006
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Freightliner's SelecTrucks Division covers used Class 8 trucks with a 36-month/300,000-mile warranty.
Press Release, August 29, 2006
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ServiceMaster may move headquarters to Memphis.
Crain's Chicago Business, August 29, 2006
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Tektronix covers two new digital oscilloscopes with a lifetime warranty.
Press Release, August 29, 2006
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Prosecutors say Discovery Ford in Michigan may have swindled customers by pocketing extended warranty premiums.
Muskegon Chronicle, August 29, 2006
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Ford's PZEV Focus with the 2.0-liter Duratec 20E engine meets California requirements with a 15 year/150,000 mile emissions warranty.
Press Release, August 28, 2006
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Hitachi Global Storage Technologies boosts Deskstar 7K500 hard drive's warranty from three years to five.
Press Release, August 28, 2006
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SAS Institute announces a new reseller program that will bring business intelligence to a broader customer base.
Press Release, August 28, 2006
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Therapedic president says long warranties give a false impression of a product’s useful life.
Furniture Today, August 28, 2006
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Better Building Solutions introduces warranty management service for homebuilders.
Press Release, August 26, 2006
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Electronic Arts worker says Xbox failure rate much higher than 3-5%, says Capcom's Dead Rising game causes heat problem; Microsoft denys story.
Game Daily Biz, August 25, 2006
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Apple to replace for free 1.8 million PowerPC-based notebook batteries affected by recall.
Information Week, August 25, 2006
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Apple, Dell & Toyota recalls affect iconic brands.
AMR Research, August 25, 2006
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General Motors India launches CNG Chevrolet Optra, powered by compressed natural gas, with a two-year 100K warranty.
Gujarat Global, August 25, 2006
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Mark Brunelle of Hardware 4 Less sentenced to home confinement for selling counterfeit Compaq parts to federal lab.
WCAX-TV, Concord NH, August 25, 2006
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A Warranty replacement, Verizon-style.
InfoWorld, August 25, 2006
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Consumers urged to scrutinise warranties, tale of an earpiece that fell apart after a month.
Borneo Bulletin, August 25, 2006
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New Web site proofofpurchase.co.uk opens to help consumers manage receipts for products with long warranties.
Net 4 Now UK, August 25, 2006
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Student's dad says buy the four-year warranty after son wrecks two laptops at school.
Baltimore Sun, August 24, 2006
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Dell details inductor failure on 2003 PowerEdge 1650 servers to refute blog story that they caught fire.
CRN, August 24, 2006
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Portland Water District to sell water service line warranties backed by Home Service USA Corp. for $4/month to residential customers.
Press Release, August 23, 2006
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Members of the Independent Tire Dealers Group LLC to offer the Sonsio Road Hazard Program in 11 states.
Modern Tire Dealer, August 23, 2006
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iPod gray market booms in India, but even for legit Apple units the closest warranty center is in Singapore.
Wired News, August 23, 2006
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IBM announces high-end disk array storage systems backed by a four-year warranty to reduce the cost of ownership.
Computerworld, August 22, 2006
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Consumers should carefully read an auto extended warranty policy before buying one.
AOL Autos, August 22, 2006
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Apple Computer once again tops the 19th Annual Reader Satisfaction Survey at PC Magazine.
PC Magazine, August 21, 2006
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Laptop's status turns from available to sold out once customer declines to buy the extended warranty.
Ventura County Star, August 21, 2006
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Dell says customers must wait 20 business days for a replacement laptop battery.
Information Week, August 21, 2006
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Warranty management software can reduce claims 10-15% and boost supplier recovery
Network Magazine, August 2006
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Ford promises a cleaner and quieter diesel engine in 2007, backed by a five-year or 100,000-mile warranty.
Press Release, August 21, 2006
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Despite recalling two million vehicles, Toyota is able to maintain its quality image.
San Antonio Express-News, August 19, 2006
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Wireless Works to use the ServiceCentral Technologies Return&Repair Suite and ServiceCounter solutions at its repair facilities in Houston and Atlanta.
Press Release, August 18, 2006
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ServicePower’s Field Service Solutions Division to provide warranty claims management service to the consumer electronics division of E&S International Enterprises.
Press Release, August 17, 2006
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Duke University students and faculty begin getting reconditioned 30 GB iPods backed by a one-year AppleCare warranty.
Press Release, August 17, 2006
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Consumer objects to terms of GE refrigerator icemaker class action settlement, calling extended warranty deadlines unfair.
WBBH-TV Fort Myers FL, August 17, 2006
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Kenworth and International rank highest in J.D. Power truck customer satisfaction survey.
Press Release, August 16, 2006
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SAS Institute introduces Manufacturing Intelligence Solution in Hong Kong.
Press Release, August 16, 2006
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Former Dell technician says company knew about its laptop battery problem for more than two years.
Consumer Affairs, August 15, 2006
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Dell plans huge recall of 4.1 million laptop batteries Sony manufactured for it between 2003 and 2006.
Consumer Affairs, August 14, 2006
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Financial analysts predict the recall of 4.1 million laptop batteries could cost Dell and its battery supplier Sony $250 million or more.
AMR Research note, August 15, 2006
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Deutsche Post seeks 37 million euros in warranty claims from Deutsche Telekom after purchasing some logistics centers from the phone company six years ago.
Bloomberg News, August 15, 2006
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Ryder System to cover the powertrain for pre-owned "Road Ready" trucks for up to 12 months or 100,000 miles.
Press Release, August 15, 2006
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Cross Country Home Services to offer A/C Guardian maintenance program to customers of Reliant Energy in Houston.
Press Release, August 15, 2006
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N.E.W. Customer Service Companies executives have been putting together a Chinese business plan.
Leesburg Today, August 14, 2006
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Onex Corp., acquiring Aon Warranty Group, closed its second private equity fund at US$3.45 billion.
Press Release, August 14, 2006
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Ingram Micro Inc. to launch a new Services Division to help resellers manage service contracts.
Press Release, August 14, 2006
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Warranty service for Bobcat skid steer loaders and excavators in Vietnam to be provided by Vietserve Technology Ltd.
Viet Nam News, August 14, 2006
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Dell's customer service problems benefit rival system builders who have better technical support.
CRN, August 11, 2006
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Dell says its DellConnect remote troubleshooting tool has served one million customers.
Press Release, August 11, 2006
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New Jersey State Police investigate whether bankrupt South Shore Ford dealership pocketed EasyCare extended warranty premiums.
Atlantic City Press, August 11, 2006
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Canadian auto parts manufacturer Bosal offers technicians a lifetime warranty on its replacement mufflers.
Auto Service World, August 11, 2006
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Freightliner's antitrust lawsuit alleges that GM's Allison Division punishes companies that do not participate in its Edge Program.
MarketWatch, August 10, 2006
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Hyundai Motor America executive says warranty costs were cut in half from 2003 to 2006.
Reuters, August 10, 2006
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Berkshire Partners LLC and Freeman Spogli & Co. buy a majority interest in N.E.W. Customer Service Companies Inc., giving it an enterprise value of $1.21 billion.
Press Release, August 8, 2006
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N.E.W. has more than tripled in value in two years, after being launched with its founder's credit cards.
Washington Post, August 9, 2006
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DaimlerChrysler, NextEnergy, and Michigan State University research biofules and auto warranties.
The State News, August 8, 2006
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GE Auto Warranty Services appoints Orlando Zayas as president, moving him over from GE's Benefit Solutions business.
Press Release, August 8, 2006 (PDF file)
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Reynolds and Reynolds Co. merges with Universal Computer Systems Inc.;
Press Release, August 8, 2006
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Warranty Direct Ltd. releases 2006 Warranty Direct Garage Labour Rates Survey, finding wide disparity between regions.
What Car? August 7, 2006
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Drivers are flaming mad about blazing Vauxhall Corsas in UK and say company is slow with warranty claims.
Sunday Mail, August 6, 2006
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Owner of Town N Country Chevrolet-Olds in Virginia accused of pocketing service contract premiums.
Richmond Times-Dispatch, August 4, 2006
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Residents of DeForest's Sunrise Estates say CertainTeed's roof shingles failed after 12 years despite a 25-year warranty.
Wisconsin State Journal, August 4, 2006
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Ford recalls 1.2 million trucks, SUVs and vans amid concerns of potential engine fires.
Associated Press, August 3, 2006
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Scattered reports continue to surface of Dell laptops bursting into flames without warning.
Consumer Affairs, August 3, 2006
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Gateway gross margin drops 2% after a warranty change in estimate.
Press Release, August 3, 2006
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Aon Corp. expects sale of warranty group to take place during the fourth quarter, has reclassified AWG as a discontinued operation.
Press Release, August 3, 2006 (PDF file)
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Tavant Technologies announces a partnership with SAS Institute for warranty software solutions.
Press Release, August 2, 2006
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ServicePower agrees to provide Warrantech with scheduling and dispatch services and quality-of-service surveys.
Press Release, August 2, 2006
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Tire makers try to protect safety history data, but judge tells NHTSA to consider making it public.
Detroit News, August 2, 2006
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Mutual Warranty Company of Denver skips town, may be in Panama.
KMGH-TV Denver, August 2, 2006
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Auto insurance company GEICO sells its one millionth mechanical breakdown insurance policy.
Press Release, August 2, 2006
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ServiceMaster says its American Home Shield business was up 11% from last year's second quarter.
Press Release, August 1, 2006
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Hartford Steam Boiler Inspection and Insurance Co. to sell extended warranties for new and used machinery.
Press Release, August 1, 2006
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Crawford & Co. to move its headquarters to a larger building, leasing seven floors from HP in northern Atlanta.
Press Release, August 1, 2006 (PDF file)
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July 2006 |
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UK's July 1 implementation of the RoHS Directive appears to have passed without major horror stories.
Components in Electronics, July 2006
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Gray market discount electronics products purchased online often have no warranty.
WEWS-TV Cleveland, July 31, 2006
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SecuGen Corp. lengthens warranty on Hamster III and Hamster Plus fingerprint scanners from one year to three.
Press Release, July 31, 2006
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Hyundai quadrupled US sales, but longer warranties cost it hundreds of millions of dollars per year.
Business Week, July 31, 2006
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Tata Motors, Hindustan Motors & Maruti Udyog launch cars in India powered by liquefied petroleum gas (LPG) or compressed natural gas (CNG).
Reuters, July 31, 2006
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Xbox 360 owners start a petition to tell Microsoft they want 90-day warranties lengthened to one year.
Xbox Circle, July 30, 2006
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Jason Dawe's guide to UK warranties and service contracts.
Times of London, July 30, 2006
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N.E.W. Customer Services Inc. is close to being sold for about $1 billion, sources tell the Daily Deal.
Washington Post, July 28, 2006
|
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Midwest Energy stops selling extended warranties, will instead refer customers to Complete Appliance Protection Inc.
Press Release, July 28, 2006
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Hydrogenics Corp. adds CA$1.8 million to itw warranty reserve to address quality issues in its OnSite Generation business unit.
Press Release, July 28, 2006
|
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Denver Better Business Bureau inundated with complaints against Mutual Warranty Company for alleged non-payment of home warranty claims.
KUSA-TV Denver, July 27, 2006
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GM North America reduces warranty and other quality-related costs during the second quarter.
Press Release, July 26, 2006
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Nissan's operating profit falls 26% after a one-time charge for engine warranty claims in North America.
Press Release, July 25, 2006
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Nissan's warranty costs per vehicle have doubled in the past two years and won't peak until 2007.
Business Week, July 25, 2006
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Arai Helmets lengthens helmet warranties by two years to give customers time to get repairs.
Press Release, July 25, 2006
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Mercer County PA sues UniLect Corp. for breach of warranty as voting machines are decertified.
Sharon Herald, July 24, 2006
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Computer magazine publishes Notebook Warranty Guide.
Notebook Review, July 24, 2006
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Warrantech Home Service Company president featured on Market News First radio program.
Press Release, July 24, 2006
|
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Drees Homes to use Latista Field Service software to manage quality control and warranty operations.
Press Release, July 24, 2006
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Utah Scientific Inc. claims best-in-class service and support with its 10-year warranty.
Broadcast Buyer, July 22, 2006
|
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Kia dealer in Oxfordshire terminates franchise agreement and won't honor warranties in pay dispute.
Oxford Mail, July 21, 2006
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NHTSA investigates 25 complaints of collapsing wheels on Hummer H2, defective steering knuckle suspected.
Sacramento Bee, July 21, 2006
|
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Afic reverses course, won't honor Elonex warranties after all.
ZDNet UK, July 21, 2006
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ECapital Financial Corporation dba PeachDirect to offer Warrantech service contracts to their customers.
Press Release, July 21, 2006
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Denying furniture warranty claims seems to be Stainsafe's specialty.
Orlando Sentinel, July 21, 2006
|
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Stainsafe Inc. chief operating officer says superior customer service is a top priority.
Louisville Courier-Journal, July 20, 2006
|
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J.D. Power and Associates' 2006 Customer Service Index ranks Lexus, Buick and Cadillac highest and Suzuki, Volkswagen and Isuzu lowest.
Press Release, July 20, 2006
|
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Nintendo says less than 0.02% of DS Lite units have cracked hinges.
GameSpot, July 20, 2006
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$80 CLEAR card, speeds traveler through airport security, carries an identity theft warranty.
Consumer Affairs, July 19, 2006
|
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Panasonic's new 103-inch diagonal High Definition Plasma TV to carry $70,000 pricetag and three-year in-home warranty
Press Release, July 19, 2006
|
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Nintendo says it is not aware of any problems with the hinge of the DS Lite console cracking.
Max Console, July 18, 2006
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DuPont Refinish offers a lifetime warranty program on automotive refinish products in Thailand.
Automotive Body Repair News, July 18, 2006
|
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Universal Warranty Corp. joins the DealerTrack Aftermarket Network, becoming the tenth aftermarket service provider signed to the network.
Press Release, July 18, 2006
|
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Toshiba reneges on on-site service promise contained in laptop's extended warranty policy.
InfoWorld, July 18, 2006
|
|
Honda Power Equipment lengthens warranties on products in Australia to four years.
Ferret, July 18, 2006
|
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iPod repair business growing thanks to Apple's short warranties, shipping & handling fees.
North Carolina News & Observer, July 16, 2006
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Colorado Springs mailboxes flooded with extended warranty junk mail.
KRDO TV Colorado Springs, July 14, 2006
|
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National R.V. Holdings sues Crane Co. for breach of warranty after discovering defect in wall material.
Press Release, July 14, 2006
|
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Ford lengthens powertrain warranties on 2007 Ford, Lincoln and Mercury vehicles, keeping bumper-to-bumper the same.
Press Release, July 13, 2006
|
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Ford cuts executive pay, halves stockholder dividends and lengthens warranties in a shift of values.
Oakland Press, July 14, 2006
|
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AutoPacific analyst says automakers are getting braver about offering long warranties.
Louisville Courier-Journal, July 13, 2006
|
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IBM Institute for Business Value publishes study advicating early warning systems for automotive manufacturers.
Enterprise Networks & Servers, July 2006
|
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Landice home treadmill warranty gives lifetime parts/1 yr. labor warranty, but requires registration card mailed within 30 days of purchase.
Landice warranty page, July 2006
|
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Two Russians from a company called Com-wealth accused of running a £9m warranty scam using Cisco parts.
The Register (UK), 14 July, 2006
|
|
Service Net Solutions to sell, manage and administer extended service plans for Sharp Electronics Corp.
Press Release, July 13, 2006
|
|
Dell will once again respond to operating system issues under its hardware warranties.
Investor's Business Daily, July 13, 2006
|
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Harley-Davidson Motor Co. dealers to use ARI PartSmart parts catalog system in Europe, the Middle East and Africa.
Press Release, July 13, 2006
|
|
TV's in-home repair warranty claim, policy sold by Circuit City, assigned to a local repair shop that does not offer in-home repair.
Orlando Sentinel, July 12, 2006
|
|
American Technology Research analyst says next iPod nano will use metal casing to reduce warranty costs.
Apple Insider, July 10, 2006
|
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Police departments share a $29 million class action settlement with Toyobo, makers of Zylon vests sold by Second Chance.
Boston Globe, July 10, 2006
|
|
Martin Logan won't warrant speakers sold by unauthorized dealer Costco, but retailer will warrant them itself.
CE Pro, July 10, 2006
|
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Hyundai's head of product development says company cut its warranty costs in half between 2003 and 2006.
Riverside (CA) Press-Enterprise, July 7, 2006
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Los Angeles-area Better Business Bureau gives Toshiba America Information Systems Inc. an "F" rating.
Company Report Details, July 2006
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Aberdeen Group publishes new report, "Winning with Integrated Warranty Management."
Press Release, July 5, 2006
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Missouri Supreme Court declines to hear General Motors appeal of a class action lawsuit involving Dex-Cool engine coolant.
Kansas City Star, July 4, 2006
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Teleplan International plans to open a Czech branch by the end of July for warranty work in central Europe.
Czech Business, July 3, 2006
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Nintendo to open a local affiliate in South Korea to improve warranty service.
Asia Times Online, July 1, 2006
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Onex Corp. is buying the Aon Warranty Group for CA$575 million plus CA$225 million in debt assumption.
Toronto Globe and Mail, July 1, 2006
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Doug Garnham appointed as a director of sales at Domestic & General.
Press Release, July 2006
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June 2006 |
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Attorney explains warranty law to Mustang owners with claims voided by aftermarket modifications.
Muscle Mustangs and Fast Fords Magazine, June 2006
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A.M. Best Co. leaves the ratings of the Virginia Surety Company Inc. and FFG Insurance Company unchanged following Onex acquisition of the Aon Warranty Group.
Press Release, June 30, 2006
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ServiceMaster Co. appoints interim CEO J. Patrick Spainhour as permanent chairman and CEO.
Press Release, June 30, 2006
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Epson warranty service takes months to decide whether to repair or replace a P-2000 portable digital photo viewer.
InfoWorld, June 30, 2006
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Angelina Jolie and Brad Pitt baby shower photos end up in a camera sent to Connecticut for warranty work.
Bostonist, June 30, 2006
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De Beers chairman says many retailers still ignorant about Kimberley Process diamond export warranties.
Mining Weekly, June 29, 2006
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Dell launches Platinum Plus premium service plans for enterprise server and storage system customers.
Press Release, June 28, 2006
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Mattress vendors can void warranty claims if they find stains, but consumers can have them cleaned before filing a claim.
KUTV Salt Lake City, June 28, 2006
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Boston Scientific recalls 50,000 more pacemaker and CEO expects more after Guidant acquisition.
Boston Globe, June 27, 2006
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Gartner researchers see 15% failure rate for notebooks and 5% for desktops in first year, based on survey of warranty repair shops and large enterprises.
CNET News.com, June 26, 2006
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Insect experts battle dangerous Africanized bees in Florida, under warranty.
Knight Ridder Newspapers, June 26, 2006
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SigmaQuest launches SigmaSure RMA Insight, Web-based software for product defect data and root cause analysis for electronic OEMs.
Press Release, June 26, 2006
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Columnist suggests buying extended warranties for HDTV and digital recorders.
Business Week, June 25, 2006
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Yamaha Marine Group dealers to offer two- and three-year PowerMatched warranties for key switches, control boxes, filters, cables, and other boat components.
Press Release, June 23, 2006
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Users complain about hardware defects on Apple's iPod Shuffle, heralded by green and orange flashing lights.
PC World, June 23, 2006
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Horizon Technology releases Proactive PartMatch system for the computer repair and aftermarket service industry.
Press Release, June 21, 2006
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ServiceBench Inc. announces a $7.3 million investment led by Valhalla Partners in addition to existing investors.
Press Release, June 20, 2006
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Warranty dispute escalates into charges of theft and attempted assault
The Maui News, June 20, 2006
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Tarion Warranty Corp. increases warranty coverage for new homes in Ontario from $150,000 to $300,000 for all buyers who take possession after July 1.
Press Release, June 20, 2006
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Warranty Management Technologies offers software designed to enhance communication between homeowners, builders and others involved in home warranty claims.
Finance and Commerce, June 20, 2006
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BenQ lengthens the warranty on LCD televisions to four years in a World Cup promotional tie-in.
AME Info, June 20, 2006
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Circuit City Stores says extended warranty sales in first fiscal quarter were $92.3 million, up from $85.1 million a year ago.
Press Release, June 19, 2006
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State comptroller finds numerous links between Texas Residential Construction Commission and local builders.
Fort Worth Star-Telegram, June 19, 2006
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New state law allows Oklahoma home builders to insert mediation language into their residential construction contracts.
Oklahoma City Journal Record, June 19, 2006
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Readers react to columnist's suggestion that bedding warranties be cut to one year.
Furniture Today, June 19, 2006
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Canadians buy U.S. passenger cars at bargain prices, but can't bring the warranties home with them.
Toronto Star, June 17, 2006
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NEC Computers discontinues the Packard Bell brand name in Australia, but continues offering warranty support.
CRN Australia, June 16, 2006
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Pennsylvania town finds the state's Lemon Law protects consumers but not police cars.
Hanover Evening Sun, June 16, 2006
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Washington Insurance Commissioner fines Apple $100,000 after the company failed to register as a service contract provider.
CNET News.com, June 15, 2006
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California car dealer sues DaimlerChrysler after his $1.7 million Roadster goes only 10 blocks before breaking down.
Metropolitan News-Enterprise, June 15, 2006
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Fuel distributors could be liable for engine damage caused by bad biodiesel if truck makers deny warranty claims.
The Age, Australia, June 15, 2006
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AIAG guideline on heat treat process aims to lower automotive recalls and warranty costs.
Press Release, June 15, 2006 (PDF file)
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Volvo, Vauxhall and Mercedes make the most reliable executive cars, while Saab, Rover and Audi make the least, Warranty Direct says.
What Car? June 14, 2006
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Toyota Material Handling U.S.A. Inc. promotes Jewell Brown to be manager of customer satisfaction.
Press Release, June 14, 2006
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Old Republic Insured Automotive Services Inc. to use the StoneEagle SecureCard Solution to handle claim payments.
Press Release, June 14, 2006
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Hewlett-Packard plans to announce out-of-warranty e-mail & chat support to be free of charge.
CNET News.com, June 13, 2006
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Customers of HP’s consumer products get free online chat and email after their warranties expire.
Press Release, June 14, 2006
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4C Solutions Inc. announces plans to expand their global operations and services.
Press Release, June 13, 2006
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A.M. Best keeps its financial strength rating for Fidelity National Financial at A- (Excellent) in advance of the company's restructuring.
Press Release, June 13, 2006
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Ontario Provincial Police ask residents to watch for extended warranty scam junk mail.
Guelph Mercury, June 13, 2006
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Virginia State Corporation Commission’s Bureau of Insurance to license home warranty providers.
Press Release, June 13, 2006
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Cyber-Test to manage an LCD monitor exchange program for two national retail chains on behalf of an extended warranty administrator.
Press Release, June 12, 2006
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Davenport Public Schools compares the warranties of artificial turf products to replace aging field at Brady Street Stadium.
Quad City Times, June 11, 2006
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Town to buy FieldTurf again, despite having a warranty issue with a 1997 installation.
Payson Roundup, June 9, 2006
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Water leaks should be reported to homebuilders immediately if the warranty is still in effect.
Chicago Sun-Times, June 9, 2006
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Guyana National Bureau of Standards finds both dealer and consumer fraud with cell phones.
Stabroek News, June 9, 2006
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Epson India to give bonus second year warranty to anyone who returns scratch-off game cards.
Channel Times, June 9, 2006
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Some Shelby County homebuilders replace traditional 2-10 new home warranties with only one year of coverage.
WREG-TV Memphis, June 8, 2006
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Winnebago Industries says its parts service is the best in the industry; fills order for 22 year old parts.
Press Release, June 8, 2006
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Western Digital to swap any brand hard drive for one of its own, backed by a five-year warranty.
Channel Times, June 8, 2006
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Warrantech Corp. acquired by private equity firm H.I.G. Capital for 75 cents per share.
Press Release, June 7, 2006
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Novellus Systems says margins are improving thanks to reduced warranty and material costs.
TheStreet.com, June 7, 2006
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Jewelry industry to publicize the Kimberley Process and its system of diamond warranties in advance of the new film The Blood Diamond.
National Jeweler, June 7, 2006
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Lexus and Toyota models top 11 out of 19 segments listed in 2006 J.D. Power Initial Quality Study.
Press Release, June 7, 2006
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Porsche, Lexus, Hyundai top U.S. quality survey.
Reuters, June 7, 2006
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GM chairman outlines plan to cut material costs and warranty expense at annual meeting.
Webcast, June 6, 2006
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Text of speech by GM chairman Rick Wagoner.
Detroit Free Press, June 7, 2006
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Manufacturing Insights survey finds unnecessary costs incurred after the initial warranty event is triggered.
Press Release, June 5, 2006
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IBM India Research Lab creates a warranty management system for automakers in the United States.
New York Times, June 4, 2006
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Dell to add 1,000 jobs at its customer service center in Nashville to staff the new DellConnect technical support program.
The Tennessean, June 3, 2006
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Sun Microsystems plans to offer managed services to its reseller partner base beginning in July.
CRN, June 2, 2006
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India's Trade Association of Information Technology says the computer warranty policy of Asus is just not workable.
CRN India, June 2, 2006
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New Owners of the Sure Dry Waterproofing system wants $250 to maintain their lifetime warranties.
Peoria Journal Star, June 2, 2006
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Nissan lengthens engine warranty on 2006 Altima and Sentra SE-R after reports of excessive oil consumption.
Associated Press, June 2, 2006
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Toyota recalls more than a million cars to fix a faulty steering component.
Business Week, June 1, 2006
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Law firm McClanahan & Clearman files a lawsuit against DuPont Canada's Brookdale International Systems unit over recall of fire hood.
Press Release, June 1, 2006
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May 2006 |
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Washington state tax collectors may have to refund new liquor and extended warranty taxes.
The Olympian, May 31, 2006
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Domestic & General reports a 14.5% rise in revenue and a 19.5% rise in pre-tax profits and raises its dividend.
Money Week, May 30, 2006
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Navistar downgraded by Bear Stearns, citing potential warranty risk from new diesel rules.
Crain's Chicago Business, May 30, 2006
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Charter Warranty and Armored Tire USA join the DealerTrack Aftermarket Network, expected to launch this summer.
Press Release, May 30, 2006
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Tweeter Home Entertainment Group locked in a legal dispute with the Aon Warranty Group.
Patriot Ledger, May 29, 2006
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HCL Infosystems to sell, service, and support Apple iPods in India, and is opening an online music service.
CyberMedia India Online, May 29, 2006
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Buying an extended warranty for a vehicle can be a tough decision for consumers.
New York Times, May 28, 2006
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How complaints over Apple iPod's durability are pushing at the margins of users' patience and the UK's consumer laws.
Guardian, May 27, 2006
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Class action lawsuit filed against Martha Stewart Sears for defective glass patio tables.
Press Release, May 27, 2006
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Winland Electronics recalls EnviroAlert EA200 and EA400 products; net income hit.
Press Release, May 26, 2006
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Ford to delay launch of redesigned pickup truck; analyst faults its Navistar-made engine.
Reuters, May 25, 2006
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Converting Hummer or SUV into a limo voids all warranties.
Detroit Free Press, May 25, 2006
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Former CEO of Accord Customer Care Solutions pleads guilty to inflating warranty claims on Nokia phones.
Channel News Asia, May 25, 2006
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Panasonic announces its Care Plus International Warranty for Middle East consumers.
AME Info, May 24, 2006
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Editor wants bedding manufacturers to shorten warranties to one year so retailers can sell extended warranties.
Furniture Today, May 24, 2006
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Pennsylvania county sues UniLect Co. for breaching its warranty agreement when its Patriot voting machines were decertified.
Pittsburgh Post-Gazette, May 23, 2006
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Reseller recommends Acer and HP laptops, but says HP has better service and fewer warranty claims.
Business Owner, May 23, 2006
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LG wants to gain washing machine market share with new features, longer warranties.
Sify Business, May 23, 2006
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Philips Business Solutions plans to introduce usage-based warranties this fall for its new LCD monitors.
eChannel Line, May 22, 2006
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Asurion Corp. buys Warranty Corp. of America; company to become its subsidiary.
Press Release, May 19, 2006
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Pruitt vs. KB Home class action settlement approved by Texas court; prohibits mandatory binding arbitration for warranty claims.
Press Release, May 19, 2006
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Dell plans to cut $3 billion in costs this year, largely on parts and warranty cost reductions.
Austin American-Statesman, May 19, 2006
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Microsoft warns Xbox 360 owners that modifying the console to play pirated games will void the warranty.
Eurogamer, May 18, 2006
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Warranty Direct Ltd. calculates the ten most reliable used cars of the past decade -- all are Japanese.
Press Release, May 17, 2006 (Word file)
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Disabling the region code reader on a DVD player can be done, but it voids the warranty.
Dallas Morning News, May 18, 2006
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General Motors Acceptance Corp. to open office in Shanghai, will research auto insurance market.
Shanghai Daily, May 18, 2006
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Watch out for bogus RoHS parts. Confusion in the electronics marketplace over RoHS makes conditions ripe for counterfeiters.
Purchasing, May 18, 2006
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|
IBM WebSphere Content Discovery for Business Intelligence can extract data from call center and warranty claims.
Press Release, May 17, 2006
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|
National Association of Home Builders publishes book, Warranties for Builders and Remodelers (ISBN 0-86718-612-7).
Press Release, May 17, 2006
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MSX International's first quarter net sales falls but warranty service revenue are up.
Press Release, May 16, 2006
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Man spends $12,000 converting his Toyota Prius to plug in, gets 100 miles per gallon, but voids his warranty.
San Jose Mercury News, May 16, 2006
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ServiceMaster CEO Jonathan P. Ward resigns and is replaced by board member J. Patrick Spainhour.
Press Release, May 16, 2006
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Hyundai Motor chairman Chung Mong-koo still in jail; Korean auto suppliers say they're in crisis.
Korea Herald, May 16, 2006
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CSI Wireless Inc. cuts product warranties to 1 yr., reports big gain in sales of 3-yr. extended warranties.
Press Release, May 15, 2006
|
|
Pro-Dex Inc. reschedules earnings conference call to revise its warranty accrual provision after getting faulty parts from a supplier.
Press Release, May 15, 2006
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New Zealand government investigates mandatory home warranties as a solution to leaky home problem.
New Zealand Herald, May 12, 2006
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Exide Technologies covers new Marathon and NASCAR Extreme batteries with 9-year warranties.
Press Release, May 11, 2006
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Lexus to begin offering service agreements to owners of its certified used vehicles in October.
Automotive News, May 11, 2006
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Solar panel warranties cover performance but not weather damage, and periodic cleaning is required.
CNN Money, May 11, 2006
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Computer makers tout semi-rugged laptops that survive drops and spills.
Wall Street Journal, May 9, 2006
|
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Housing Ministry in Malaysia plans to make three-year warranties standard practice for the homebuilding industry.
Malaysia Sun, May 9, 2006
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EMC lengthens the standard CLARiiON networked storage systems warranty to three years.
Press Release, May 8, 2006
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Panasonic lengthens digital camera warranties from one to three years in the UAE.
ITP Technology, May 8, 2006
|
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Better Business Bureau's Auto Line has helped resolve 1.8 auto warranty complaints in past 25 years.
Fort Wayne Frost Illustrated, May 8, 2006
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American Home Shield's revenue up 5%; new sales up 1%; operating profits down 36%.
Press Release, May 8, 2006
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Seagate Technologies says most disk drives returned under warranty have software problems, not hardware.
Newsday, May 7, 2006
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Aquarion Safety Valve sells sewage and water pipe service plans administered by Aon Home Warranty Services.
Miami Herald, May 7, 2006
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Extended warranty terms under scrutiny in Ohio after lawmaker complains of misrepresentation.
Cincinnati Enquirer, May 6, 2006
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Manufacturers introduce initiatives to improve after-sales service and support.
Channel Times, May 5, 2006
|
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Aon Corp. reports warranty, credit, and P&C revenue up 15% with pretax income up 16%.
Press Release, May 4, 2006
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Centrica takes its British Gas CRM project back from Accenture after massive delays.
Computing, May 4, 2006
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Microsoft can't do warranty work for XBox customers living in Puerto Rico.
The Consumerist, May 3, 2006
|
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Hyundai Automotive Group chairman Chung Mong-koo arrested on charges of embezzlement and bribery.
Korea Times, May 1, 2006
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Mitsubishi Caterpillar Forklift America licenses 4CS iWarranty software.
Press Release, May 1, 2006
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The Forestry and Industrial Equipment Division of Blount Inc. licenses 4CS iWarranty software.
Press Release, May 1, 2006
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Phoenix American Insurance Group and Wynn's Extended Care join the DealerTrack Aftermarket Network.
Press Release, May 1, 2006
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General Motors recalls 400,000 trucks after NHTSA reports three complaints of brake light problems.
Shreveport Times, May 1, 2006
|
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BMW Group Australia lengthens warranties to three years.
AutoWeb, May 1, 2006
|
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Eros Group to cover Hitachi plasma, LCD, and projection TVs with a four-year warranty.
Strategiy.com, May 1, 2006
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April 2006 |
|
Regulators in Québec investigate auto dealers selling extended warranties without an insurance license.
Canadian Underwriter, April 2006
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|
Haier offers a five-year warranty to prove that its washing machines are reliable.
Business Standard, April 29, 2006
|
|
NEC uncovers huge counterfeit ring in China that faked 50 products, including warranty documents.
International Herald Tribune, April 28, 2006
|
|
Six Apple iPod Nano lawsuits are consolidated and transferred to the Northern District of California.
CNET News.com, April 28, 2006
|
|
Exotic Warranty Company ordered into receivership after Florida regulators say it sold extended warranties without a license.
Insurance Journal, April 28, 2006
|
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Ford rumored to be considering six-year warranties along with shift to "Bold Moves" tag line.
AutoWeek, April 27, 2006
|
|
Pennsylvania Attorney General files suit against kennel operator under state's puppy lemon law.
Philadelphia Inquirer, April 27, 2006
|
|
Arctic Cat recalls 52,000 snowmobiles after receiving 217 warranty claims for fuel leak problems.
Associated Press, April 26, 2006
|
|
Miami airport pays Sumitomo $1.98 million to "exercise" unused shuttle trains still under warranty.
Miami Herald, April 26, 2006
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|
Nissan is coping with subpar quality at its assembly plant in Canton, Miss., which makes the Titan pickup, Quest minivan, Armada SUV, Altima sedan, and Infiniti QX56 SUV.
Automotive News, April 26, 2006
|
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Diebold Election Systems will void its warranty if any third party tests or inspects its voting machines.
Tallahassee Democrat, April 25, 2006
|
|
GM of Canada reacts to a class action lawsuit filed against it over faulty intake manifold gaskets.
Soonews.ca, April 25, 2006
|
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Canon fails to notify U.S. customers about so-called e18 defect, demands payments for repairs.
Consumer Affairs, April 24, 2006
|
|
Sewer manufacturer tells town it will not honor its warranty if the streets aren't paved to guard manholes and air seals.
Newburyport Daily News, April 24, 2006
|
|
Wilson's Suede & Leather drops lifetime warranties; retailer says it was not cost-effective.
San Jose Mercury News, April 24, 2006
|
|
Attorney says PrimeGuard backed 40,000 extended warranty policies sold by 1Source and First Assured.
Hartford Courant, April 22, 2006
|
|
Toshiba to repair laptop for 15th time in three years; declines to replace the unit.
Orlando Sentinel, April 21, 2006
|
|
National Association of Home Builders publishes new book, Warranties for Builders and Remodelers.
Building Online, April 20, 2006
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|
Godrej & Boyce gives its refrigerators a 10-year warranty against rusting.
Domain B, April 20, 2006
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Extended warranties bought from defunct Autolines Inc. honored at other repair shops.
Brockton Enterprise, April 19, 2006
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Synergix to sell extended warranties with four-day turnarounds at a cost of 2% of product price.
Barcode Resellers, April 19, 2006
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|
HH Robertson Asia/Pacific Group picks Industrial Nanotech because the company was willing to back its metal coatings with a warranty.
Press Release, April 18, 2006
|
|
Dealers Assurance Company appoints Kirk A. Borchardt as chief executive officer and
Mohammad H. Mithani as vice president.
Press Release, April 17, 2006
|
|
City of Rock Hill, SC, picks CNH backhoe-loaders because of warranty policies.
Equipment Today, April 15, 2006
|
|
Polaris Industries says sales fell after increased warranty claims lowered dealer confidence in its snowmobiles.
Reuters, April 13, 2006
|
|
Mercedes wants to reduce warranty claims for the E-Class to a level lower than Toyota's.
What Car?, April 13, 2006
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The Exotic Warranty Company to be liquidated by a Circuit Court in Florida; company sold insurance without a license.
Official Announcement, April 12, 2006
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|
Carrier Transicold adds coverage of refrigeration system sensors and leaks to its extended warranty program.
Press Release, April 12, 2006 (PDF file)
|
|
DaimlerChrysler Canada president says warranty costs have been cut 40% in the past decade.
Toronto Globe and Mail, April 11, 2006
|
|
Vermont attorney general's office closes Dydo Auto Sales after numerous fraud allegations.
Rutland Herald, April 11, 2006
|
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Jigsaw Insurance Marketing (Wales) Ltd. to add 100 extended warranty telemarketing jobs in a new call center.
Western Mail, April 11, 2006
|
|
Milwaukee Electric Tool Corp. lengthens battery warranties from two to five years, and from 1,000 to 2,000 recharges.
Press Release, April 11, 2006
|
|
Navistar dismisses its auditors, delays annual report, and will restate earnings and warranty reimbursements.
CFO Magazine, April 10, 2006
|
|
Apple says installing Boot Camp, its new Windows XP software, does not invalidate a Mac's warranty.
Macworld, April 10, 2006
|
|
Cayman Automotive Marketing to offer vehicle service contracts in the Cayman Islands.
Cayman Net News, April 10, 2006
|
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Columnist says the 1998-2002 V6-powered Honda Accord is a problem-prone car.
Toronto Star, April 8, 2006
|
|
GM to cooperate with Delphi's creditors, but still says it's owed money for warranty and product recall claims.
Associated Press, April 7, 2006
|
|
Consumer Reports gives four of five Nissan and Infiniti models built in Mississippi the lowest possible reliability ratings.
Bloomberg News, April 7, 2006
|
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Truck needs a new engine but Dodge says the warranty was voided by a lack of oil change documentation.
WSAV-TV Savannah, April 7, 2006
|
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Azerbaijan's Antimonopoly Policy Department suspects non-warranted mobile phones are being sold.
Azerbaijan Today, April 6, 2006
|
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Warranted garbage cans are disappearing in Nashville, homeless thieves suspected.
The Tennessean, April 5, 2006
|
|
Hiking boots' "lifetime" warranty ended when the company was bought.
Seattle Post Intelligencer, April 5, 2006
|
|
Service Net Solutions to administer all extended warranty programs for Tweeter Home Entertainment Group.
Press Release, April 4, 2006
|
|
Western Digital to deliver under-warranty hard drive replacements directly to homes and businesses.
Channel Times, April 4, 2006
|
|
Lawsuit alleges General Motors had 225,000 warranty claims and 11 crashes blamed on faulty wipers.
Associated Press, April 4, 2006
|
|
Firemen pick Elite Fire Apparatus over Pierce Manufacturing, city's criteria gave points for doing warranty work locally.
Appleton (WI) Post-Crescent, April 4, 2006
|
|
Dell boosts warranties after months of scathing criticism of its customer service and warranty protection policies.
CRN, April 3, 2006
|
|
Dell lengthens warranties on Inspiron notebooks from 90 days to one year.
Press Release, April 3, 2006
|
|
Whirlpool completes Maytag acquisition and Maytag's CEO resigns.
Associated Press, April 3, 2006
|
|
Canon says it shows commitment to small office/home office customers with a three-year warranty on a new laser copier/printer.
Press Release, April 3, 2006
|
|
BelAir Networks announces three-year warranty for all its wireless data products.
Press Release, April 3, 2006
|
|
Iguana removal service gives customers one-year warranty that the reptiles won't return.
Charlotte Harbor (FL) Sun-Herald, April 3, 2006
|
|
Innovative Electronic Service Solutions opens a nationwide service center in Harrisburg, PA.
Press Release, April 3, 2006
|
|
Union negotiations begin that could determine the future for Delphi and General Motors.
Buffalo News, April 2, 2006
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March 2006 |
|
U.S. Distric Court judge tells NHTSA it failed to provide enough notice to comment on TREAD Act rulemaking.
Associated Press, March 31, 2006
|
|
A.M. Best affirms its A- (excellent) rating for Dealers Assurance Company, a unit of SouthwestRe Holdings Inc.
Press Release, March 31, 2006
|
|
Customers file suit against Dan Nelson Automotive and MetaBank, alleging warranty fraud.
Sioux City (SD) Journal, March 31, 2006
|
|
Personal questions on warranty registration cards irritate columnist.
Christian Science Monitor, March 31, 2006
|
|
Domestic & General predicts that profits for the year should be at the upper end of forecasts.
ShareCast, March 31, 2006
|
|
Homeserve plc expects profits to be in line with expectations, though furniture warranty sales slow.
ShareCast, March 30, 2006
|
|
Diebold Elections Systems says unauthorized testing of electronic vting machines violates warranty.
Salt Lake Tribune, March 30, 2006
|
|
CellStar Corp. expects outsourcing to decline as lock/line's new owner Asurion takes warranty work in-house.
Press Release, March 30, 2006
|
|
Avidyne Corp. adds overnight and same-day exchange options to its avionics warranty and service plans.
Press Release, March 30, 2006
|
|
China's new RoHS law more stringent than the EU RoHS directive.
AMR Research, March 29, 2006
|
|
Gentec International lengthens warranties on Sigma digital camera lenses sold in Canada.
Press Release, March 29, 2006 (PDF file)
|
|
A-1 Home Inspections to offer 90-day home warranties administered by Complete Appliance Protection Inc.
Press Release, March 29, 2006
|
|
N.E.W. Customer Service Companies Inc. is recertified by J.D. Power and Associates for the second consecutive year for Call Center Customer Satisfaction Excellence.
Press Release, March 28, 2006
|
|
Warranty Direct Ltd. says 33% of 125 garages it questioned charged more than the manufacturer's official repair times.
What Car?, March 28, 2006
|
|
UK's Retail Motor Industry Federation says Warranty Direct's survey is misleading.
Press Release, March 28, 2006
|
|
Home repair scammers get 37 months for doing shoddy roof-repair work and lying that it was guaranteed under a five-year warranty.
Associated Press, March 28, 2006
|
|
SAS Institute announces an enhanced SAS Warranty Analysis package and nine other solutions during its 31st annual user conference.
Press Release, March 27, 2006
|
|
ServiceBench to use the PlusOne Screening Solution to help it flag undesirable service providers.
Press Release, March 27, 2006
|
|
When selecting a computer, customers should reject models with only 90-day warranties.
Washington Post, March 27, 2006
|
|
Hyundai Motor Co. continues to push quality and long warranties as it takes third place in Initial Quality Survey behind Buick and Toyota.
Korea Herald, March 26, 2006
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Tempe town lake's seven year old inflatable rubber dams may not last longer than their ten-year warranties.
Arizona Republic, March 26, 2006
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Manufacturers need to introduce a system to monitor and regularly evaluate the performance of their service providers.
Channel Times, March 25, 2006
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Florida builder to offer cast concrete buildings with unconditional warranties against hurricane damage.
Charlotte Sun-Herald, March 24, 2006
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Car makers find lengthy warranties don't carry much clout in the marketplace.
Business Week, March 24, 2006
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Delphi helps Ford reduce warranty costs by developing a new global crimp standard for wiring harnesses.
Press Release, March 23, 2006
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Green Welling LLP files class action lawsuit against Hyundai, alleging defective clutch in Tiburon.
Press Release, March 23, 2006
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BrandsMart USA extends its service contract administration agreement with Warrantech for three more years.
Press Release, March 23, 2006
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Genesis Electronics Manufacturing to use warranty & service depot to help customers manage electronic product recycling.
Press Release, March 23, 2006
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Don't remove the mattress tags, it could help with product identification if there's a warranty claim.
Kansas City Star, March 23, 2006
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National Biodiesel Board says sales of the Jeep Liberty CRD diesel have been twice as large as early expectations.
Press Release, March 22, 2006 (PDF file)
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Finaccord Ltd. publishes study on finance, warranties, and insurance for mobile devices in Europe.
Press Release, March 22, 2006
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ServicePower’s Field Service Solutions Division to provide claims processing services to Noritz America for its tankless water heater business.
Press Release, March 22, 2006
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Hewlett-Packard leverages the warranty chain management expertise of Microsoft, PolyVista, iTAC Software and 4CS to deliver a "closed loop" solution of its own.
Press Release, March 21, 2006
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PC World survey finds 63% of respondents buy extended warranties; most buyers were satisfied.
PC World, March 21, 2006
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Auto dealers now in search of the warranty work they used to avoid, some even faking recall notices.
Automotive News, March 21, 2006
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Crawford & Company's Australia operation activates its catastrophe plan in
the wake of Cyclone Larry.
Press Release, March 21, 2006 (PDF file)
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Beam in Scottish Parliament's roof falls but builder's one-year warranty expired Feb. 17.
Scotsman, March 20, 2006
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U.S. recalls of Toyota cars and trucks rise more than tenfold, but quality and warranty indicators remain the same.
Automotive News, March 20, 2006
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Canon resellers in Australia soon to offer manufacturer's own three-year extended warranty packs.
ARN, March 20, 2006
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Fein GmbH uses mySAP Customer Relationship Management and SAP NetWeaver to allow buyers to register their extended warranties.
SAP Info, March 20, 2006
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Safemark Systems charges half million hotel guests $1 per day for room safe's warranty, splits fees with hotels.
San Francisco Chronicle, March 19, 2006
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Minnesota bill would prevent builders from escaping warranty claims by closing down business.
Associated Press, March 17, 2006
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360 Magazine names Seagate Technology the 2005 Channel Champion in India, citing warranty policies and technical support.
Press Release, March 17, 2006
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GM increases 2005 loss by $2 billion, postpones annual report filing by two weeks.
Bloomberg News, March 16, 2006
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Toyota guarantees all hybrid-specific components for 10 years or 100,000 miles, while Ford guarantees them for 8 years or 100,000 miles and Honda for 8 years or 80,000 miles.
CNN, March 16, 2006
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Private equity firm Golden Gate Capital invests in Interstate National Dealer Services Inc.
Press Release, March 16, 2006
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Sonic Automotive agrees to pay $1 million fine for selling warranted anti-theft device that buyers didn't want.
Charlotte Observer, March 16, 2006
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Raytheon's new version of Tomahawk missile has 15-year warranty to predecessor's eight.
Press Release, March 15, 2006
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Talks between PA county and Election Systems & Software for new voting machines collapse after company refuses to detail price of extended warranties.
Wilkes-Barre Times Leader, March 15, 2006
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Arizona Supreme Court says state's lemon law doesn't apply to leased vehicles because dealer still owns title.
Associated Press, March 15, 2006
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Racing car parts maker JG Kern Enterprises to use Plexus Online for sales, warranty tracking, shipping and inventory management.
Press Release, March 15, 2006
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AWA acquires Australian consumer electronic service provider Telefix Sales Pty. Ltd.
Press Release, March 15, 2006
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The Holland Group reports a drop in warranty claims after switching to ZF Sachs heavy-duty shocks.
Fleet Owner, March 14, 2006
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NHTSA examines 13,632 DaimlerChrysler minivan airbag warranty claims.
Akron Beacon Journal, March 14, 2006 (last item)
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IBM eyes 50,000-plus employees in India by next year, and plans a $200 million development center in Bangalore.
Information Week, March 13, 2006
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Computer dealers complain about Asus India's warranty policies.
Channel Times, March 13, 2006
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VAC Service blames company's sale and a change of insurance companies for delay in claims payment.
Buffalo News, March 13, 2006
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Israel passes law requiring statutory minimum one-year warranty on all electrical, electronic and gas products that cost more than 150 shekels (US$32).
Israel National News, March 13, 2006
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Dell lengthens entry level computer warranties to a year.
American Statesman, March 10, 2006
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UAW union official says warranty costs at DaimlerChrysler plant were reduced by $40 million over 5 years.
The Manufacturer, March 10, 2006
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SanDisk Corp. announces new flash memory cards with faster read and write speeds and longer warranties than before.
Press Release, March 9, 2006
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Ohio house votes 93-0 to modify state laws for service contracts.
Associated Press, March 9, 2006
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Western Digital holds seminars in Casablanca and Algiers so resellers can better understands its products and their warranty policies.
AME Info, March 9, 2006
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IBM moving auto warranty cost reduction and telematics development center to Bangalore, India.
Electronic Engineering Times, March 8, 2006
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TurboChef Technologies raises warranty reserves as revenue falls.
TheStreet.com, March 7, 2006
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Nucleus Research study of 81 companies finds SAP customers are less profitable than average.
Press Release, March 7, 2006
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Expert says the most important thing to consider when purchasing a spa or hot tub is the warranty.
East Bay Newspapers, March 7, 2006
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Kia Opirus has a five-year warranty, almost twice as long as any other vehicle in Nigeria.
Lagos Vanguard, March 7, 2006
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Mechanical Breakdown Administrators Inc. and the National Motorcycle Dealers Association to sell extended warranties administered by Warrantech.
Press Release, March 6, 2006
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Attensity releases Attensity Analytics 2.0 with improved user interface, support for the Teradata platform, sold as a hosted or installed application.
Press Release, March 6, 2006
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Honda still has the most extensive marine engine warranty in the business.
Motor Boat & Yachting, March 6, 2006
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India Supreme Court in Indochem Electronic case says company's conduct lengthened warranty.
Business Standard, March 6, 2006
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Simmons Canada blames higher pension, warranty, and materials costs for lower net income.
Press Release, March 6, 2006
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Shorter product warranties make extended warranties look more attractive.
KTRK-TV Houston, March 6, 2006
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Ohio officials say the cost of Diebold Election Systems' service contracts is excessive.
Columbus Dispatch, March 5, 2006
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Warranty issues dominate meeting of computer resellers in Barddhaman, India.
Channel Times, March 4, 2006
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Totally Awesome Computers closes down stores, but PC Laptops to honor its service contracts.
Associated Press, March 4, 2006
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OfficialWire says "free" warranty on Groundhog Enterprises credit card machines was actually $10/month.
Press Release, March 4, 2006
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Dana Corp. files for Chapter 11 bankruptcy protection and gets a $1.45 billion debtor-in-possession financing facility from three banks.
Press Release, March 3, 2006
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ServiceMaster promotes American Home Shield CEO to group president, appoints sales VP as COO.
Press Release, March 2, 2006
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Wipro Technologies joins Standards for Technology in Automotive Retail (STAR) effort.
Press Release, March 2, 2006
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BMW owner wins extended warranty lawsuit against her auto dealer in small claims court.
Napa Valley Register, March 2, 2005
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Iris International credits service contracts for 31% jump in sales of consumables and service.
Press Release, March 2, 2006
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Brunel Microscopes says it has not had a warranty issue in over 20 years of working with Meiji Techno UK Ltd.
Press Release, March 2, 2006
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Circuit City repairs big screen TV eight times in three months, even though extended warranty promises a replacement after three tries.
KOVR-TV Sacramento, March 1, 2006
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Lawsuit filed by Abraham Fruchter & Twersky LLP accuses Applica of failing to reserve adequately for warranty claims.
Press Release, March 1, 2006
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Owners of Dixons, Currys, The Link and PC World plan a £10m promotion for their Coverplan extended warranties.
DM Bulletin, March 1, 2006
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Warranty analysis saves time, money, and brand reputation, SAS Institute says.
Industry Week, March 1, 2006
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February 2006 |
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Web sites in 20 countries scrutinized for warranty and consumer rights violations.
Australian Competition and Consumer Commission, February 28, 2006
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New Jersey Supreme Court rules that leased motor vehicles are covered by federal warranty law.
Newark Star-Ledger, February 28, 2006
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Thor Industries says a decline in warranty costs helped fuel record quarterly profits.
Press Release, February 28, 2006 (PDF file)
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Comet Group sells Sony radio for £19 and a three-year extended warranty for £35.
Motley Fool UK, February 28, 2006 (item 5)
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Gulf Warranties and Emirates National Oil Company to market roadside assistance plans more aggressively.
Trade Arabia News Service, February 28, 2006
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Winning word in school's spelling bee is W-A-R-R-A-N-T-Y.
Park Hills (MO) Daily Journal, February 28, 2006
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Former top Enron accountant says he plundered reserves to boost earnings.
Associated Press, February 27, 2006
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CNH Capital to sell service contracts through dealers in the U.S. and Canada.
Press Release, February 27, 2006
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Arrow Truck Sales Inc. launches its first extended warranty program.
Kansas City Business Journal, February 27, 2006
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Home Warranty Association of California issues a 10-point checklist for purchases of home warranties.
Press Release, February 27, 2006
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Home sellers unwilling or unable to make repairs should buy a home warranty instead.
The Tennessean, February 26, 2006
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Aeromaritime America Inc. wins quality award from Rolls-Royce for having below 1% warranty claims rate.
Press Release, February 26, 2006
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Differences in national VAT and warranty rules make selling on eBay difficult for Irish firm.
The Sunday Times (Dublin), February 26, 2006
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Extended warranty administrator lock/line decides against opening a call center in Joplin MO.
Joplin Globe, February 25, 2006
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Consumer Reports says Maytag, Whirlpool, and Frigidaire cut back on appliance warranties.
WBZ-TV Boston, February 24, 2006
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New technology TVs deserve extended warranties, but make sure they cover lamp replacements.
Consumer Reports, issue dated February 2006
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Renewable Energy Trust requires a five-year warranty for solar and wind projects it finances.
Boston Globe, February 23, 2006
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Behringer says its new replacement warranty policy has been well-received in Europe.
Press Release, February 23, 2006
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Old Republic Insurance Co. to underwrite and administer service contracts sold by Vehicle Protection Plus LLC.
F&I Management & Technology, February 22, 2006
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Toshiba America Information Systems begins selling R0HS-compliant laptop at Wal-Mart Stores.
Press Release, February 22, 2006
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KB Home agrees to drop binding arbitration from its warranties to settle class-action lawsuit.
Associated Press, February 22, 2006
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Sears Canada tells shareholders to reject a takeover offer from its U.S. parent company, Sears Holdings Corp.
CBC News, February 22, 2006
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Sears Holdings responds to Canadian board's rejection, says their valuation is based on unrealistic warranty cost reduction estimates.
Press Release, February 22, 2006
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GM wants a seat on Delphi's creditor committee, says it has a $1.3 billion claim, including $100 million in warranty costs.
Detroit Free Press, February 22, 2006
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Wal-Mart Stores sees 25% growth in other income, helped by financial services, warranty revenue, and membership fees.
Bloomberg News, February 21, 2006
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Elderly people on fixed incomes should buy extended warranties, says appliance repairman.
Black Enterprise, February 21, 2006
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Canon won't recognize so-called E18 error as a defect and won't repair affected cameras under warranty.
PC World, February 21, 2006
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Audi of America to end free maintenance program and cease requiring dealers to keep replaced parts.
Automotive News, February 20, 2006
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Cody & Arne Dreier, former owners of North 95 Auto Sales, sentenced for pocketing extended warranty premiums.
Bonner County Daily Bee, February 19, 2006
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Extended warranties for laptops cost more and cover less.
Laptop Magazine, issue of March 2006
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| Health insurers unwillingly pick up the costs of Medtronic and Guidant medical device recalls.
New York Times, February 18, 2006 |
| Rohm and Haas Paint Quality Institute lists questions to ask painting contractors about warranties.
Myrtle Beach Sun News, February 18, 2006 |
| What Car? magazine finds hourly labor rates vary from £49 for Vauxhall in Scotland to £140 for BMW in London.
The Independent, February 17, 2006 |
| UK federation disputes survey's findings, says auto dealers charge consumers £63.04 per hour, and charge £51.35 per hour for warranty work.
Press Release, February 17, 2006 |
| Edmunds analyst suggests buying auto service contracts from the manufacturer for the best protection and the best price.
The Olympian, February 17, 2006 |
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Mahindra USA Inc. signs with 4CS Inc. to use the iWarranty Lifecycle Management suite.
Press Release, February 16, 2006
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| Comet uses business intelligence tools by MicroStrategy and Conchango to gauge profitability of extended warranties.
Computing, UK, February 16, 2006 |
| Alberta labor groups say Canadian Natural Resources Ltd. is skirting foreign worker laws by claiming they'll do warranty work.
Press Release, February 16, 2006 |
| Alberto Martinez of Boonton Auto Sales indicted for pocketing extended warranty premiums.
Parsippany Daily Record, February 16, 2006 |
| Gartner analyst says Australian PC resellers must up-sell buyers to flat screens and extended warranties to remain profitable.
ARN, February 16, 2006 |
| Circuit City says one bad pixel not enough to warrant replacing HDTV, but reverses decision after a TV reporter calls.
WRAL-TV Raleigh, February 15, 2006 |
| Gartner analyst says auto electronics failures behind 70% of all vehicles returned to the dealer under warranty.
Industry Week, issue dated March 1, 2006 |
| Gartner measures a 17% drop in warranty costs at Deere after increased chargebacks to suppliers.
Industry Week, issue dated March 1, 2006 |
| KitchenAid and Samsung rate highest in J.D. Power and Associates' 2005 Major Home Appliance Study.
Kitchen & Bath Design News, February 2006 |
| Apple Computer will honor product warranty and service contract claims globally on all laptop, desktop, server, display, and iPod products.
Apple Insider, February 14, 2006 |
| Dell's 30" LCD screen has a three-year warranty while Apple's has one year.
Übergizmo.com, February 14, 2006 |
| Angry mothers sue Thomas the Tank Engine manufacturers over loss of lifetime warranties.
WLS-TV Chicago, February 14, 2006 |
| Fighting for warranty rights in Australia; what to do when a claim is denied.
Channel Seven Sydney, February 14, 2006 |
| N.E.W. Customer Service Companies is the first extended warranty company to win an International CES Innovations Design and Engineering Award.
This Week in Consumer Electronics, February 13, 2006 |
| VAC Service Corp., acquired by Bankers Warranty, looks for growth in PCs and appliances.
This Week in Consumer Electronics, February 13, 2006 |
| American Home Shield revenues up 8%, but summer weather drives up claims and impacts net income.
Press Release, February 13, 2006 |
| Relitec Holdings awaits talks before letting Relisys Digital assume warranty liabilities of bankrupt subsidiary.
Computing, February 13, 2006 |
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Bumper-to-bumper free maintenance remains a part of BMW's strategy.
Automotive News, February 13, 2006
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| Couple charged with stealing own car after a warranty repair dispute.
Sunday Star Times, February 12, 2006 |
| DealerTrack Holdings Inc. launches the Aftermarket Network; will carry service contract quotes from Ultimate Warranty, Warrantech, and others.
Press Release, February 11, 2006 |
| Dealer Services Group of Automated Data Processing Inc. launches Web Suite dealer management system, including warranty parts tracking module.
Press Release, February 11, 2006 |
| Arizona Attorney General reaches a $170,000 settlement with the Auto Connection and its owner Gail Oleaga for pocketing extended warranty premiums; she must stay out of the business for six years.
Press Release, February 10, 2006 (PDF file) |
| Foundation for Taxpayer and Consumer Rights sues Apple Computer over $25 iPod nano screen replacement fee.
Press Release, February 10, 2006 |
| American International Group Inc. agreed to pay more than $1.6 billion to settle accounting scandal, but some former AIG execs still face fraud charges.
CNN, February 9, 2006 |
| Aon Corp. sees 8% organic revenue growth in warranty, credit and property & casualty lines of business.
Press Release, February 9, 2006 |
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Aon Corp. and State of Flux Ltd. launch new supply chain risk management solution.
Press Release, February 9, 2006
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| Ultimate Warranty Corp. appoints Edwardo Jordan as its new president.
Press Release, February 9, 2006 |
| Mitsubishi Motors Corp. reports smaller net loss thanks in part to lower warranty expenses in Japan.
Press Release, February 9, 2006 |
| Forty-four years after starting vacuum cleaner company, David Oreck still watches warranty claims for quality problems.
Scripps Howard News Service, February 8, 2006 |
| 4CS Inc. signs Mitsubishi Caterpillar Forklift America to use its iWarranty software suite.
Press Release, February 7, 2006 |
| Consumer Reports says to consider buying an extended warranty for LCD and plasma television sets.
Media Center PC World, February 7, 2006 |
| The iPod customer service story and other fairy tales.
New York Times, February 7, 2006 |
| Denton County Transportation Authority, near Dallas, to test biodiesel in buses if it doesn't conflict with warranties.
North Texas Daily, February 7, 2006 |
| Victorinox puts MP3 player into a Swiss Army Knife, backed by a lifetime warranty.
Gizmag, Australia, February 7, 2006 |
| Batteries.com lengthens the warranty on laptop batteries from one year to two years.
Press Release, February 7, 2006 |
| Saracen Bikes to honor the warranty claims of now-bankrupt Saracen Cycles.
Birmingham Post, UK, February 7, 2006 |
| Navistar's dealer service manager says Panasonic Toughbook's three-year warranty is "priceless."
Press Release, February 7, 2006 |
| State official says homeowners will lose warranty protection if unlicensed contractors repair hurricane damage.
WLBT-TV, Jackson MS, February 7, 2006 |
| GM's dividend cut and bankruptcy denials may make customers worry about their warranties.
Fortune Magazine, February 6, 2006 |
| ATC Logistics & Electronics shows reporter how a red dot on a cellphone indicates water damage and a voided warranty.
Dallas Morning News, February 4, 2006 |
| New York police use a warranty certificate to ID a watch found in the rubble of the World Trade Center.
WNBC-TV New York, February 4, 2006 |
| Apple continues to repair iPod nano screens free of charge.
Apple Insider, February 3, 2006 |
| Apple's support Web site lets customers check how many days are left on their warranties and service plans.
Mac Observer, February 3, 2006 |
| Law firm files class action lawsuit against Applica for failing to reserve adequately for higher warranty claims.
Press Release, February 3, 2006 |
| State comptroller's report says the Texas Residential Construction Commission is a bureaucratic mess.
Fort Worth Star-Telegram, February 3, 2006 |
| Minnesota law lets builders end warranty liabilities two years after they file to dissolve their companies.
KARE-TV Minneapolis, February 3, 2006 |
| Chartwell releases $495 report, "Warranty and Repair Services: HVAC, Appliances, Electrical Systems, and Gas and Water Lines."
Press Release, February 1, 2006 |
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January 2006 |
| Survey by IDC's Manufacturing Insights unit finds customers are generally satisfied with SAP.
Press Release, January 31, 2006 |
| WestfaliaSurge UK to offer five-year warranties on its milking machines to minimize all reliability and maintenance concerns.
Farming UK, January 31, 2006 |
| Railpower Technologies increases warranty reserves by $23 to $28 million after revealing possible battery life issues.
Press Release, January 31, 2006 (PDF file) |
| ServicePower's European Field Service Solutions Division to provide warranty service repair for plasma, LCD, and tube TVs sold by Argos Direct in the UK.
Press Release, January 31, 2006 |
| United Electrical Engineering to continue honoring warranties for PCs and related products sold by Omega before its bankruptcy.
ARNnet Australia, January 31, 2006 |
| Dell to hire 5,000 in the next two years and open its fourth call center in India.
Associated Press, January 30, 2006 |
| VARs left in limbo over Relisys warranty issues following company's bankruptcy.
IT Week, January 30, 2006 |
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Federal appeals court upholds Maine's ban on warranty surcharges
Automotive News, January 30, 2006
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| Amkotron gets 50% tax credit from state of Ohio to expand its LCD screen warranty repair operation.
Press Release, January 30, 2006 |
| Holes in national car title monitoring system let hurricane-damaged lemons get resold.
National Public Radio, January 30, 2006 |
| Latest J.D. Power Vehicle Dependability Study has Lexus, Porsche, Lincoln, Buick, Cadillac, and Infiniti on top.
Press Release, January 29, 2006 |
| Extending the debate on extended warranties.
New York Times, January 29, 2006 |
| Lemon laws for computers? Maybe their time has come. Policies differ on defective PCs.
Toronto Star, January 28, 2006 |
| Bankrupt school bus maker Blue Bird. Corp. says quality fell and warranty costs spiked after Iowa plant closing.
Walker County Messenger, January 27, 2006 |
| Attorney General says six Albuquerque car dealers repeatedly violated the New Mexico Used Motor Vehicle Lemon Law.
New Mexico Business Weekly, January 27, 2006 |
| Photon Dynamics sees falling warranty costs because of increased reliability.
EE Times, January 27, 2006 |
| What to look for in a builder's warranty policy and how to hire a private home inspector.
Charlotte Observer, January 27, 2006 |
| Baldor Electric Company cuts warranty costs for the sixth year in a row.
Press Release, January 26, 2006 (PDF file) |
| Gateway voids PC warranty after the machine was repaired by an unauthorized repair company.
Louisville Courier-Journal, January 26, 2006 |
| Comet fixes £179 Proline dishwasher nine times in first year of £50 extended warranty.
Norwich Evening News, January 26, 2006 |
| Mattress sales veteran says manufacturers used to negate warranties because owner had neglected to flip mattress regularly.
North West Times, January 26, 2006 |
| Nissan Micra picked by Warranty Direct Ltd. as the most reliable second-hand supermini car.
UK Channel 4 News, January 25, 2006 |
| Consumers Digest picks three Goodyear models as best value tires based on performance, durability, warranty, and other factors.
Modern Tire Dealer, January 25, 2006 |
| MTS Systems says gross profit for the quarter was favorably impacted by reduced warranty expense.
Press Release, January 25, 2006 |
| AMR Research says global CRM market to grow to $16 billion by 2009, up from $11 billion in 2004.
Chief Executive, January 25, 2006 |
| Plantronics says higher warranty costs and larger provisions for excess and obsolete inventory hurt gross margins.
Press Release, January 24, 2006 |
| TNT Logistics UK to develop dealer warranty and returns tracking system for the Nissan Renault Alliance.
Press Release, January 24, 2006 |
| Beethoven Computer Services develops a customer care and warranty system for Nissan Australia.
IT Wire, January 24, 2006 |
| Automaster launches vehicle logistics and warranty processing package for Scania, Simetron Group and Delta Motor Group.
Press Release, January 24, 2006 |
| Ford to cut 25,000 to 30,000 jobs, close 14 facilities by 2012.
Associated Press, January 23, 2006 |
| DaimlerChrysler's 2007 Dodge Ram pickup truck warranty allows for a blend of up to 20% biodiesel fuel.
National Biodiesel Board, January 23, 2006 |
| Air-Conditioning and Refrigeration Institute launches online directory containing product performance information.
Press Release, January 23, 2006 |
| Extended warranty coverage is often unnecessary, consumer advocates say.
Knight Ridder Newspapers, January 24, 2006 |
| Guidant expands heart device recall; can ID defect by model and date of manufacture but not by serial number.
Press Release, January 23, 2006 |
| Ingram Micro Inc. launches OfficePac service plans, packaged for easy sale to small businesses by VARs.
Press Release, January 23, 2006 |
| Apple Computer begins PowerBook G4 memory slot repair extension program, even if the warranty has expired.
Mac News Network, January 23, 2006 |
| Hungarian bus maker NABI to be acquired and liquidated, but new owners will honor all warranty claims.
Portfolio Online Financial Journal, January 23, 2006 |
| ProCycle officials blame software for not sending motorcycle's extended warranty details to Honda.
Columbia Daily Tribune, January 22, 2006 |
| New clients to boost Service Net's revenue by $20 million to $30 million in 2006.
Press Release, January 20, 2006 |
| Florida Attorney General cautions consumers against buying used vehicles that may have been flood-damaged by recent hurricanes.
Consumer Affairs, January 20, 2006 |
| Maytag and Sears donate more than 700 new refrigerators to Hurricane Katrina victims through Gifts in Kind International.
Press Release, January 19, 2006 |
| White House nominates Nicole Nason to head the National Highway Traffic Safety Administration.
Detroit News, January 19, 2006 |
| MBA Holdings Inc. and its subsidiary, Mechanical Breakdown Administrators Inc., sign extended warranty telemarketing agreement with the Trident Corp.
Press Release, January 19, 2006 |
| Hyundai Motor America replaces CEO and lengthy warranty pioneer Bob Cosmai with a Korean executive.
Automotive News, January 17, 2006 |
| Failure of PrimeGuard Insurance Co. RRG is one of only nine property and casualty insurance company failures in 2005, Weiss Ratings says.
Press Release, January 17, 2006 |
| Fulcrum Analytics Inc. hires Paul Swenson as president of Fulcrum Warranty Solutions unit.
Press Release, January 17, 2006 |
| A data warehouse is the only way to integrate data from suppliers, distributors, and repair companies to actively steer warranty and quality.
Teradata France, January 16, 2006 |
| Proposed $1.1 billion sale of Universal Underwriters Insurance Co. falls through.
Insurance Journal, January 16, 2006 |
| Business intelligence systems produce better information but don't change business processes.
CIO Magazine, January 15, 2006 |
| Channel partners in India want warranties to start on end use purchase date, not the date of shipment to them.
Channel Times, January 14, 2006 |
| How to decide whether extended warranties make sense.
Wall Street Journal, January 14, 2006 |
| "Il Dente del Gigante," the Winter Olympics monument made by GE Plastics, comes with a 10-year warranty.
Press Release, January 13, 2006 |
| Kramer Electronics Ltd. lengthens warranty to seven years on its full line of audio, video and computer graphics signal processing equipment.
Press Release, January 13, 2006 |
| Data CDs may last only two to five years, and their warranties cover disk replacements only, not the data on them.
PC World, January 12, 2006 |
| Kubota Tractor Corp. says it is very pleased with its rollout of the 4CS iWarranty System.
Press Release, January 12, 2006 |
| Horicultural Asset Management Inc. to offer extended warranties on plants sold to wholesale nurseries.
Lawn & Landscape, January 12, 2006 |
| Cobra Powersports lengthens warranty on 2006 TGB 49cc and 151cc scooters to two years with unlimited miles.
Press Release, January 11, 2006 |
| Online buyer beware: woman buys 1SourceAutoWarranty policy in November and finds out they're defunct in December.
Times of Northwest Indiana, January 10, 2006 |
| Morgan Stanley says extra warranty costs are weighing down Novellus' profit.
San Jose Mercury News, January 10, 2006 |
| KYE Corp. lengthens warranty on Genius keyboard and mouse products from one year to three years in India.
TechTree, January 10, 2006 |
| Web site tells how to make a Verizon mobile phone play MP3s, but doing so may void the warranty.
CNET News.com, January 9, 2006 |
| Katzkin Leather Interiors seat covers to be covered by DaimlerChrysler warranties.
Press Release, January 9, 2006 (PDF file) |
| Washington SmartCEO magazine adds ServiceBench Inc. to its Future 50 list of fastest-growing regional companies.
Press Release, January 9, 2006 |
| Service is hard to find after the warranty expires, making many high-tech items frustratingly disposable.
Sunday Times of London, January 8, 2006 |
| The 2006 International Consumer Electronics Show draws 150,000 to Las Vegas, setting a new record.
Press Release, January 8, 2006 |
| East Grand Rapids Police trace stolen iPod back to owner through extended warranty.
WOOD-TV Grand Rapids MI, January 7, 2006 |
| Circuit City reports December sales up 12.1% to $1.98 billion.
Press Release, January 6, 2006 |
| Whirlpool and General Electric cut back on appliance warranties, making extended warranties more attractive.
Washington Post, January 5, 2006 |
| As more drivers choose to lease cars, courts are expanding federal warranties.
ABA Journal, January 5, 2006 |
| Australian Competition and Consumer Commission says LG Electronics' warranty policy doesn't meet statutory minimums.
Sydney Morning Herald, January 5, 2006 |
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Professional Service Solutions offers consulting services to the consumer electronics industry.
Press Release, January 5, 2006
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Fujitsu General America offers a three-year warranty on its 42-to-63-inch plasma screens.
Press Release, January 5, 2006 (PDF file)
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| Ford recalls 6 million vehicles in 2005, GM at 5 million and Toyota at 2.2 million.
Detroit Free Press, January 4, 2006 |
| General Motors picks Reynolds and Reynolds Co. and Quorum Information Technologies Inc. as providers of dealer management systems.
eWeek, January 3, 2006 |
| Assurant Solutions acquires Recreational Finance LLC, a provider of Web-based finance and insurance operating systems for the recreational vehicle market.
Press Release, January 3, 2006 |
| DST Systems Inc. completes the merger of its Lock/line subsidiary with a unit of Asurion Corp.
Kansas City Star, January 3, 2006 |
| Thule Inc. to provide car rack buyers in North America with a limited lifetime warranty.
Press Release, January 3, 2006 |
| Mars rovers, expected to last only three months, are still rolling two years later.
Associated Press, January 1, 2006 |
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September 2000 to December 2008 |
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