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Warranty News
Headlines Archive
January 2007 to December 2007
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December 2007 |
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N.E.W. Customer Service Companies makes multiple product announcements at CES in Las Vegas.
Press Release, December 31, 2007
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Warranty Corporation of America cited for "most refreshing perspective on customer service."
Orlando Sentinel, December 30, 2007
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New Minnesota law says a "certified" used vehicle must include some form of warranty.
West Central Tribune, December 29, 2007
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Deloitte & Touche to pay $38.25 million to settle Delphi investor lawsuit.
Associated Press, December 27, 2007
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Primer on warranty law advises consumers to read the small print in product warranties.
Colorado Springs Gazette, December 27, 2007
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Higher attachment rates seen as key to Circuit City's financial recovery.
Barron's, December 24, 2007
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Implied warranties help to protect gift-givers.
ABC News, December 24, 2007
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Check the duration, coverages and exclusions of a product's warranty before buying.
KAIT-TV Jonesboro AR, December 23, 2007
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Circuit City says extended warranty sales fell to $67.4 million from $103.3 million in year-ago quarter.
Associated Press, December 21, 2007
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General Motors orders recall after noticing pattern of rear axle fluid leaks in warranty claims.
Associated Press, December 21, 2007
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Former purchasing manager seeks rule change in the Magnuson-Moss Warranty Act.
Tallahassee Democrat, December 20, 2007
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Sheet Metal Worker Union proposes a minimum 10-year warranty on new homes built in Arizona.
Associated Press, December 19, 2007
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NEW Customer Serrvice Cos. provides gifts for disabled job training group's holiday party.
The Connection, December 19, 2007
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Sears gives customers in Boston a 12-month extension to their service contracts after complaints.
WCVB-TV Boston, December 19, 2007
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SigmaQuest Inc. meets requirements for International Traffic in Arms Regulations Certification.
Press Release, December 19, 2007
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Xerox India uses online payment system to cut claims payment delays from 45 to 21 days.
Channel Times, December 19, 2007
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Nine Chinese-made fighter jets have crashed in Burma since the warranties expired in 1999.
Mizzima News, December 18, 2007
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Palm blames Treo 755 delays and competition from iPhone and Blackberry for quarterly loss.
Reuters, December 18, 2007
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What to consider when making the decision whether or not to buy an extended warranty.
Pioneer Press, December 18, 2007
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Ingersoll-Rand to acquire Trane Inc. (formerly American Standard) for $10.1 billion.
Press Release, December 17, 2007
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McCusker & Co. to provide extended warranty consulting to HVAC Warranty LLC.
Press Release, December 17, 2007
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ServiceBench to co-sponsor Aberdeen Group research report on business intelligence best practices.
Press Release, December 17, 2007
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SquareTrade aims to undercut retailers in the profitable extended warranty business.
Los Angeles Times, December 17, 2007
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Extended warranties may not be necessary; product may already be covered by other means.
Motley Fool, December 17, 2007
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Old Republic Home Protection adds coverages not included in the typical home warranty plan.
Press Release, December 17, 2007
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Biodiesel fuel must follow European EN14214 standards to maintain manufacturer's warranty.
Farmers Weekly Interactive, December 16, 2007
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Palm Inc. lays off about 10 percent of its work force to cut expenses.
Associated Press, December 14, 2007
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A.M. Best affirms a stable A- financial strength rating for London General Insurance Company Ltd.
Press Release, December 14, 2007
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A.M. Best affirms a stable A- financial strength rating for Virginia Surety Company Inc.
Press Release, December 13, 2007
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Survey finds many South African retailers fail to reveal they sell gray market goods.
Sunday Tribune, December 13, 2007
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With its stores closed, CompUSA extended warranty holders told to contact call center for service.
The Consumerist, December 13, 2007
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Assurant Solutions reassures CompUSA customers that their service contracts will be honored.
Press Release, December 13, 2007
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Levitz and CompUSA closings spur customer concerns over warranties and returns.
Wall Street Journal, December 12, 2007
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CDW executive worries about giving EqualLogic warranty data to arch-rival Dell.
CRN, December 12, 2007
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Service Net Solutions appoints Chris Smith as president of sales and marketing operations.
Louisville Business First, December 12, 2007
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Missing warranty info could be a key indicator for counterfeit goods.
Consumer Reports, December 12, 2007
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Pets of Bel Air says its puppies are sold with a health warranty and don't come from puppy mills.
TMZ, December 12, 2007
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Thousands stuck with worthless car warranties from Ultimate Warranty Corp.
Minneapolis Star Tribune, December 11, 2007
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Finance Express dealers to offer Route 66 Warranty vehicle service contracts to their customers.
Press Release, December 11, 2007
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Asus back-tracks on claim that upgrading Eee PC's memory invalidates the computer's warranty.
PC Pro, December 11, 2007
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Nokia opens four customer care centers in Nairobi, Kenya to provide warranty service.
Daily Nation, December 11, 2007
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New FASB accounting rule FAS 141R makes companies in merger estimate future warranty payments.
Financial Week, December 10, 2007
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New "long life" LED Christmas lights come with no warranty and easily corrode.
EE Times, December 10, 2007
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Brian Flynn appointed CIO and senior VP of Crawford & Company
Press Release, December 10, 2007 (PDF file)
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Consumer Affairs Commission in Jamaica urges consumers to ask for written warranties.
Jamaica Information Service, December 8, 2007
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Levitz Furniture bankruptcy also impacts customer service and extended warranties.
Seattle Post-Intelligencer, December 7, 2007
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U.S. auto dealers near the Canadian border refuse warranty service to Canadian car buyers.
CBC, December 7, 2007
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First American home warranty donated in ABC's "Extreme Makeover: Home Edition."
Associated Press, December 7, 2007
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The Warranty Group and ProHome International to offer home warranties in 28 states.
Press Release, December 7, 2007
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Man arrested for filing over 1,000 allegedly phony warranty claims for Cisco Systems routers.
Orange County Register, December 7, 2007
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SquareTrade says don't pay more than 15% for extended warranties, ask about accidental damage protection.
Press Release, December 7, 2007
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How to avoid getting caught with warranty service issues by a home builder's bankruptcy.
Bankrate.com, December 6, 2007
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Pulte Homes winding down building operations in Kansas City but will keep doing warranty work.
Kansas City Star, December 6, 2007
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Palm Inc. sees drop in gross margins after an unforeseen increase in warranty repair expenses.
Press Release, December 6, 2007
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Dell launches PartnerDirect, opens partner portal and simplifies parts ordering for partners.
Press Release, December 5, 2007
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Sonim Technologies introduces "World's Toughest Phone" backed by a three-year warranty.
Press Release, December 5, 2007
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When buying an extended warranty makes sense.
Smart Money, December 5, 2007
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Domestic & General sees increase in online purchases of extended warranties.
Press Release, December 5, 2007
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AOCA uncovers misleading warranty notice scheme in Canada requiring oil changes by dealer.
Press Release, December 4, 2007
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SigmaSure 6.1 brings "Automated Maverick Analysis" to OEMs and their suppliers.
Press Release, December 3, 2007
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Olympus Canada reduces prices and lengthens warranties to compensate for stronger currency.
Market News, December 3, 2007
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New California emissions regulation likely to force automakers to lengthen their warranties.
Detroit News, December 3, 2007
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The RAC relaunches dealer based used car warranty service underwritten by The Warranty Group.
Motor Trader, December 3, 2007
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Warranty Direct survey finds less expensive home appliances are more reliable.
The Telegraph, December 3, 2007
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Home buyers shouldn't take too much comfort from the presence of home warranties.
Washington Post, December 2, 2007
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LIRR's GM-built one-of-a-kind diesel/electric locomotives break down more often than expected.
Newsday, December 2, 2007
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IT managers warned not to buy consumer-class PCs, risking lower quality and limited support.
Computerworld, December 2, 2007
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Colorado company collects old printer cartridges, remanufactures and resells them to businesses.
Coloradoan, December 1, 2007
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November 2007 |
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International warranties, duties, shipping costs and VAT complicate US shopping sprees.
Times of London, November 30, 2007
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Canadians buying grey market products online may not get a warranty valid in Canada.
Digital Home, November 30, 2007
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Seven-year warranty on new Kia pro-cee'd is a selling point in Europe.
Daily Record, November 30, 2007
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Better Business Bureau survey finds many don't read their service plans' terms and conditions.
Pres Release, November 28, 2007
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Lamborghini warranty technicians can tell how fast the car has been driven.
East Valley Tribune, November 28, 2007
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Plexus Systems white paper explains how its manufacturing software can cut warranty costs.
Press Release, November 28, 2007
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Homeserve reveals that its attempt to acquire Domestic & General cost it £2.2 million.
Birmingham Post, November 27, 2007
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U.S. Justice Dept. won't prosecute former Delphi executives for warranty accounting practices.
Detroit News, November 27, 2007
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Carrier lengthens the warranties on parts of its gas furnaces to 20 years.
Press Release, November 27, 2007
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NEC Display Solutions of America to provide next-day exchanges for defective units.
Press Release, November 26, 2007
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Why you don't need an extended warranty.
Consumer Reports, November 2007
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Toyota Corolla and Honda CR-V top the list in a survey of the most reliable used cars in the UK.
What Car? November 23, 2007
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UK boiler insurance policies differ in cost, coverage, and annual/initial inspections.
The Telegraph, November 23, 2007
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Nikon Canada reduces prices but maintains warranty coverage to entice Canadians to buy at home.
Market News, November 22, 2007
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Consumer Reports editor says very few things break, sees very low need for extended warranties.
Newsday, November 21, 2007
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Change in the way Zale Corp. recognizes extended warranty revenue causes $6.1 million decrease.
Press Release, November 20, 2007
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LaCie lengthens warranty to three years on its audio/video editing and network storage solutions.
Press Release, November 20, 2007
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Seagate Recovery Services to provide data recovery services to Staples customers.
Press Release, November 20, 2007 (PDF file)
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At Dubai Motor Show, Renault lengthens warranties to three years/100,000 km
AME Info, November 20, 2007
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Some automakers such as Ford honor their warranties across the US-Canada border.
Detroit News, November 20, 2007
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Delphi pays $1 million a month in interest on the $200 million it owes GM in warranty claims.
Detroit News, November 19, 2007
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Home Theater Specialists of America warns against buying cheap flat panel TVs.
Press Release, November 19, 2007
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Champaign County Humane Society is concerned about Lucky Puppy's warranties.
WCIA-TV Champaign (IL), November 19, 2007
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National Institute of Justice seeks body armor that outlasts its warranty.
Police One, November 19, 2007
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Hyundai lengthens warranty to 5 years/150,000 km in South Africa, Namibia, Botswana and Swaziland.
Wheels 24, November 19, 2007
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Assurant Solutions highlights technical support aspects of extended warranties.
Press Release, November 19, 2007
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Home warranties may help sell a home, but may not be good for existing homeowners.
Allentown Morning Call, November 18, 2007
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Are gray market retailers selling unlocked Apple iPhones without warranty in India?
Economic Times, November 17, 2007
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Genuine Warranty Solutions Inc. signs 3,000th dealer for marine extended warranty sales.
Press Release, November 17, 2007
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Homebase sells £9.99 Christmas tree lights with a £2.99 extended warranty.
The Guardian, November 17, 2007
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Capital Assurance Risk Retention Group enters receivership after Ultimate Warranty collapses.
Insurance Journal, November 16, 2007
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Service Contract Industry Council touts the benefits of extended warranties.
Press Release, November 15, 2007
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Bankruptcy of Automotive Professionals Inc. leaves 300,000 extended warranty owners in limbo.
WIVB-TV Buffalo, November 14, 2007
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Kia Motors Israel Ltd. to offer 7-year warranties on cars imported from Europe.
Globes Online, November 14, 2007
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Ford's manufacturing gains offset by higher product costs and stiffer warranty expenses.
Fortune, November 13, 2007
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Onex Corp. posts quarterly net loss blamed primarily on changes in Canada-U.S. dollar rates.
Bloomberg News, November 13, 2007
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Honeywell recalls Fram racing brand HP4 and HP8 oil filters after noticing pattern in warranty claims.
Bloomberg News, November 13, 2007
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Lawyer explains New Jersey New Home Warranty and Builders' Registration Act.
North Jersey Media Group, November 13, 2007
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This holiday shopping season, Consumer Reports takes aim at gift cards.
Press Release, November 12, 2007
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Diebold to repair Florida county's AccuVote optical scan voting machines under warranty.
Daytona Beach News-Journal, November 12, 2007
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Magazine fields complaints from readers who bought gray market cameras without warranties.
Popular Photography, November 12, 2007
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Brand new fire truck breaks down eight miles after it was picked up.
Red Bluff Daily News, November 12, 2007
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MobileRobots offers 1,000-mile warranties on industrial and commercial robots.
Boston Globe, November 12, 2007
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Sony repair center says customer's PS3 is too dusty to be replaced under warranty.
The Consumerist, November 10, 2007
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Medtronic warranty doesn't cover elective surgery to replace possibly defective defibrillator.
Minneapolis Star Tribune, November 10, 2007
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Fidelity National Financial and Thomas H. Lee Partners complete acquisition of Ceridian Corp.
Press Release, November 9, 2007
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Gordon Garritty pleads guilty to fraud in sale of fake leak insurance policies to condo owners.
Vancouver Sun, November 9, 2007
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Universal Warranty Corp. streamlines online vehicle service contract applications.
Press Release, November 8, 2007
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EPG Insurance Services Ltd. conferred by Lloyd’s with the official status of broker.
Insurance Daily, November 8, 2007
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AmTrust Financial Services credits warranty administration fees for part of income rise.
Press Release, November 8, 2007
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AeroGo Inc. lengthens warranties to two years on its heavy load moving equipment.
Press Release, November 8, 2007 (PDF file)
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Tasmanian government to drop mandatory home owners' warranty insurance system, sources say.
Australian Broadcasting Corporation, November 8, 2007
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General Motors reports a net loss of $39 billion but sees better warranty performance.
Press Release, November 7, 2007
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Virginia judge says state's lemon law alpplies to recreational vehicles.
WDBJ-TV Roanoke, November 7, 2007
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ServicePower Technologies plc appoints Mark Duffin to be new CEO.
Press Release, November 7, 2007
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EU clears Advent International takeover of Domestic & General Group LLC.
International Herald Tribune, November 6, 2007
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Consumer Reports finds rear-projection TVs to be much more repair prone than LCD or plasma sets.
Dealerscope, November 6, 2007
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Rainmaker Systems Inc. signs new Fortune 500 client for its Post Warranty Services.
Press Release, November 6, 2007
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Delphi reports net loss and $124 million in third quarter warranty accruals.
Press Release, November 6, 2007
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TurboChef CEO notes lower warranty expenses in third quarter earnings announcement.
Press Release, November 6, 2007
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Warranty work by Parsons subcontractor at Baghdad Police College fails to fix plumbing woes.
International Herald Tribune, November 6, 2007
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National Auto Warranty Services buys fiber network from Qwest for its call center.
Press Release, November 6, 2007
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New Holland's three-year tractor warranty helps seal the deal for a County Tipperary farmer.
Irish Independent, November 6, 2007
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Chris U’dell is appointed commercial director of the UK's AA Warranty.
Insurance Daily, November 6, 2007
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Bioscope shoots a time traveling TV ad for Kia touting its 10-year warranties.
Filmmaker South Africa, November 6, 2007
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Leading extended warranty administrators explain how they price plans for new technologies.
This Week in Consumer Electronics, November 5, 2007
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Economist likes to take risks while his wife prefers to buy extended warranties and insurance.
Sify Ltd., November 5, 2007
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Columnist says length of water heater's warranty is an excellent method to compare quality
James Dulley Advice Column, November 4, 2007
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John Deere lengthens warranties on Select Series tractors to four years.
Press Release, November 2, 2007
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New Jersey levies $120k fine against Corfacts Inc., aka Metro Marketing, National Warranty Division, and Warranty Warehouse.
Asbury Park Press, November 2, 2007
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Loser of file sharing lawsuit says Best Buy replaced her hard drive under extended warranty.
P2Pnet News, November 2, 2007
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Force10 Networks adopts SigmaQuest's On-Demand suite of SigmaSure products.
Press Release, November 1, 2007
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First American partially blames higher home warranty claims for drop in profits.
Press Release, November 1, 2007
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In a possible dig at the locked iPhone, Nokia advertises its mobile phones as unlocked.
New York Times, November 1, 2007
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Ontario Motor Vehicle Industry Council warns Canadians tempted by lower U.S. auto prices.
Press Release, November 1, 2007
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Consumer Reports holiday shopping poll predicts 37% will buy extended warranties, down from 42% in 2006.
Consumer Affairs, November 1, 2007
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October 2007 |
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Zürich Beteiligungs acquires auto extended warranty company Real Garant Versicherung AG.
Insurance Journal, October 31, 2007
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Service Net Solutions to administer service contracts for Trek Bicycle Corp.
Louisville Courier-Journal, October 31, 2007
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Toronto law firm accuses automakers of collusion to protect Canada from cheaper iimports.
Barrie Advance, October 31, 2007
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Dell files past-due financial reports with the SEC; reduces net income by $92 million.
Computer Reseller News, October 30, 2007
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J.D. Power says high reliability of major appliance may reduce need for extended warranties.
Press Release, October 30, 2007
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Tenacity helps Gateway customer get her cracked laptop screen fixed for half price.
Baltimore Sun, October 30, 2007
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InFocus points to lower warranty costs as reason for improved gross margins.
Press Release, October 30, 2007
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Vermeer Manufacturing to use 4CS iWarranty software for warranty claims processing.
Press Release, October 29, 2007
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Datacom Warranty Corp. to administer extended warranties for Brookside Technology Holdings Corp.
Press Release, October 29, 2007
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Assurant Solutions lists the values behind the purchase of a service plan.
Press Release, October 29, 2007
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Omni Warranty Corp. appoints Vince Callaghan to head new Consumer Electronics Division.
Market News, October 29, 2007
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Gamestop tells its cashiers to no longer offer Xbox 360 Product Replacement Plans.
Gamers Report, October 27, 2007
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Welch Allyn Protocol Inc. recalls Automatic External Defibrillators made from March to Aug.
Press Release, October 26, 2007
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Finbarr O’Neill leaves Reynolds and Reynolds one year after merger with Universal Computer Systems.
Press Release, October 26, 2007
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Chevron and Cummins test B20 biodiesel fuel mix in a Bay Area bus fleet.
Industry Week, October 26, 2007
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Navistar increases warranty reserves by $321 million, part of preliminary restatement of 2003-2005 results.
Press Release, October 25, 2007
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Omni Warranty Corp. to administer service contracts for Volkswagen Canada.
Press Release, October 25, 2007
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Metso Minerals’ profitability impacted by "exceptionally high" warranty repair costs.
Press Release, October 25, 2007
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Anthony John Scott of Homesafe -- issuer of builders warranty bonds -- pleads guilty to fraud.
Money Management, October 25, 2007
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Owner of closed puppy farm in UK cites 72-hour warranty as proof of good conditions.
Wiltshire Gazette & Herald, October 25, 2007
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ServiceBench combines its Warranty solution with ClickSoftware’s ServiceOptimization suite.
Press Release, October 24, 2007
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Rusted screws at Westpac Stadium in Wellington may be covered under warranty.
New Zealand Herald, October 24, 2007
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Subcontractors take back parts as builder Neumann Homes files for bankruptcy.
Lake County News-Sun, October 24, 2007
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Renault touts reliability by backing new Laguna with a three-year warranty.
Irish Independent, October 24, 2007
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Dell & Sony start extended warranties when PC is ordered; HP starts when it arrives.
PC World, October 23, 2007
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Apple and Lenovo/IBM get highest reliability scores in Rescuecom service call study.
Press Release, October 23, 2007
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Logistics costs and delays can negate wage advantages of electronics manufacturing in China.
EMS Now, October 23, 2007
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First American Home Buyers Protection Corp. allows out-of-network plumber to fix broken pipe.
Fort Worth Star-Telegram, October 23, 2007
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As a goodwill gesture, Fidelity Warranty Services pays labor for leaking Saab.
Miami Herald, October 23, 2007
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Toyota's "warranty enhancement" to pay for repairs to Sienna doors that close unexpectedly.
Milwaukee Journal-Sentinel, October 23, 2007
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Mitsubishi Caterpillar Forklift America to use the 4CS Supplier Warranty application.
Press Release, October 23, 2007
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Powertrain Engineering and Manufacturing Alliance gets $4.9 million grant to improve engine quality.
Press Release, October 22, 2007
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MSX International Inc. acquires Actuate Business Solutions Ltd. for undisclosed price.
Press Release, October 22, 2007
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Cisco Capital Remarketing fights counterfeits by selling used equipment with full warranties.
Network World, October 22, 2007
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Study finds $3.5 billion sales of recycled handsets covered by like-new warranties.
Press Release, October 22, 2007
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Cirrus Research plc lengthens warranty on doseBadge personal noise dosemeter system to 12 years.
Press Release, October 22, 2007 (Word file)
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Airbags fail to deploy in two Dodge Caravan collisions, blamed on brass sensor corrosion.
Kansas City Star, October 20, 2007
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Astar Electronics forced into liquidation after losing lawsuit, suspends warranty service.
This Week in Consumer Electronics, October 18, 2007
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Suzuki offers five-year warranty on outboard engines bought before end of year.
Motor Boat & Yachting, October 18, 2007
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Tasmanian politicians urge government to scrap the last resort Home Owners Warranty.
Press Release, October 18, 2007
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Apple to release a mobile software development kit for iPhone developers in February.
IDG News Service, October 17, 2007
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Toyota Tundra, Camry, and Lexus GS get below average ratings in Consumer Reports survey.
Chicago Tribune, October 17, 2007
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Cross Country Home Services launches Green Network Solutions to tout energy efficient appliances.
Press Release, October 17, 2007
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Leath Furniture and Modernage go under, taking their extended warranties with them.
Miami Herald, October 17, 2007
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Luzerne County Bureau of Elections finalizes a warranty deal with Election Systems & Software.
The Citizens Voice, October 17, 2007
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Dealership says Ultimate Warranty Corp. stopped paying claims, won't return calls.
Ripoff Report, October 16, 2007
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Caterpillar and Cummins rank highest in J.D. Power Heavy-Duty Truck Engine/Transmission Study.
Press Release, October 16, 2007
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Garden City group Inc. launches class action lawsuit blog.
Press Release, October 15, 2007
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Two easy fixes suggested for the Xbox 360 Red Ring of Death.
The Can Magazine, October 15, 2007
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Homebuilder Matthews Brothers can't or won't honor its new home warranties.
WREG-TV Memphis, October 15, 2007
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Unlocked iPhone is on sale in France, backed by a manufacturer's guarantee written in French.
Le Monde (in French), October 12, 2007
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Southern States Buick Dodge Mazda sells 72-month service contract, supplies 36-month paperwork.
WTVD-TV Raleigh/Durham, October 12, 2007
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Irate camera shop customer relates his "not so good" warranty repair experience.
Borneo Bulletin, October 12, 2007
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Canadian buys 2007 Honda Pilot in North Carolina, says he gets two-country warranty and saves $20,000.
Toronto Globe and Mail, October 12, 2007
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Transport Canada's Registrar of Imported Vehicles braces for a record year as US dollar sinks.
CTV News, October 11, 2007
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Car companies tout some amazing-sounding warranties, but look deeper and they're not so amazing.
CNN Money, October 11, 2007
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Service Net buys a Xiotech Magnitude 3D 3000 storage system.
Press Release, October 11, 2007
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Fendt and engine maker Deutz prepare tractor that runs on 80% vegetable oil/20% diesel mix.
Stackyard, October 11, 2007
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Citing its intellectual property warranty, Red Hat says it is not aware of any patent lawsuits against Linux.
Internet News, October 10, 2007
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UK House of Commons notes that the warranty for the chip in new ePassports lasts only two years.
In the News, October 10, 2007
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US Supreme Court allows Oklahoma class action lawsuit to proceed against Hewlett-Packard.
Associated Press, October 9, 2007
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Remy Worldwide Holdings files for reorganization under chapter 11 of the U.S. Bankruptcy Code.
Press Release, October 8, 2007
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California man alleges unlawful tying as he sues Apple over iPhone "bricking."
Computerworld, October 8, 2007
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Federal case filed in San Jose by two iPhone users seeking class action status.
Associated Press, October 10, 2007
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Pennsylvania homebuilder Shaffer & Son closes, making warranty claims harder to collect.
Harrisburg Patriot-News, October 7, 2007
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Ferrellgas to offer propane and electric line protection plans administered by Cross Country Home Services.
Press Release, October 5, 2007
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Sears demands $65 for service call to fix $35 part in Craftsman door opener under warranty.
Consumerist, October 5, 2007
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Warranty Direct UK switches to email, won't use Royal Mail for letters, saving £100,000/yr.
UK Press Association, October 4, 2007
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High school replaces Cisco switches with HP ProCurve systems because of its lifetime warranty.
Network World, October 4, 2007
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Better Business Bureau expells Pine Ridge Log Home Restoration over warranty complaints.
Syracuse Post-Standard, October 4, 2007
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Auto dealer Blackhawk Autoplex closes, fails to pay off loans and pockets extended warranty premiums.
WQAD-TV Moline, October 3, 2007
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Mitsubishi Caterpillar Forklift Asia selects the 4CS iWarranty solution for claims processing.
Press Release, October 3, 2007
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Ganja Automobile Factory in Baku opens first warranty service center for its tractors.
Azerbaijan Business Center, October 3, 2007
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Volkswagen has received 14,850 warranty claims related to VW Passat engine fires.
Associated Press, October 2, 2007
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Bondholders of Remy Worldwide Holdings vote for a Chapter 11 bankruptcy reorganization.
Press Release, October 2, 2007
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MPC Corp. finalized its $90 million acquisition of Gateway's professional division.
Sioux City Journal, October 2, 2007
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Poland fails to ask F-16 manufacturer for a warranty, must pay for its own repairs.
United Press International, October 2, 2007
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Gammaflux lengthens warranties on all hot runner temperature control systems sold since Sept.
Press Release, October 1, 2007
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Dynamic Network Factory to sell next-day and four-hour service contract options to Kodak customers.
Press Release, October 1, 2007
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Assurant Solutions acquires Centrepoint Insurance Services, another UK-based mortgage intermediary.
Press Release, October 1, 2007
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Crawford & Co. appoints new CEO to succeed Thomas Crawford.
Press Release, October 1, 2007 (PDF file)
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September 2007 |
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Reports of modified iPhones rendered inoperable by Apple's software updates.
New York Times, September 30, 2007
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Discussion forum user seeks respondents for possible class action over iPhone modifications.
Information Week, September 30, 2007
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Delphi to pay GM about $200 million in cash and spare parts to settle warranty claims.
Detroit Free press, September 28, 2007
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Mercer County approves $113,250 to buy 3-year extended warranties for ES&S voting machines.
Sharon (PA) Herald, September 28, 2007
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W3 Solutions Inc. to administer service plans sold by Dell Canada for non Dell branded consumer electronic products.
Press Release, September 27, 2007
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Lawsuit alleges North American automakers conspired to artificially boost Canadian prices.
Canadian Press, September 26, 2007
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Lawn equipment dealers and contractors face off over warranty work.
Lawn & Landscape, September 25, 2007
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Blogger writes about Sony's denial of girlfriend's next-day onsite warranty service for laptop.
Wall Street Journal, September 25, 2007
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Extended warranty companies foresee robust 4th quarter despite current headwinds.
This Week in Consumer Electronics, September 24, 2007
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Apple warns unlocked iPhone users that future software updates may disable their handsets.
CNET News.com, September 24, 2007
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Apple says adding third-party software to the iPhone voids its warranty.
iPhone Atlas, September 24, 2007
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RightNow Technologies launches customer relationship management solution for consumer electronics.
Press Release, September 24, 2007
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United Car Care Inc. launches free F&I and sales management training seminars for auto dealerships.
Press Release, September 24, 2007
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Ford, General Motors and Chrysler beef up their warranties to win back customers.
Newhouse News Service, September 23, 2007
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Canadians who buy new cars in the U.S. often run into problems getting warranties honoured.
Vancouver Sun, September 21, 2007
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Moto Morini lengthens UK warranty on all motorcycles sold since 2005 to three years.
London Bikers, September 21, 2007
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Freightliner division that handles warranty service in Portland may be on the move.
Oregonian, September 21, 2007
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BluWood offer lifetime no mold warranty that pays up to $6 million per house.
Roanoke Times, September 21, 2007
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N.E.W. Customer Service Companies begins selling wireless handset insurance and warranty programs.
Press Release, September 20, 2007
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Circuit City blames margin decrease partly on a 38 percent drop in extended warranty sales.
This Week in Consumer Electronics, September 20, 2007
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Hathaway Bridge, still under warranty, needs a bit of tending to, engineer says.
Panama City News Herald, September 20, 2007
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Computer Association of Eastern India seeks to clarify warranty policies for its members.
Channel Times, September 19, 2007
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PC Power & Cooling lengthens power supply warranties to seven years.
Press Release, September 18, 2007
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Ducati North America and GE Money Warranty Services team to sell service contracts for motorcycles.
Press Release, September 18, 2007
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Intel is working on a sales specific warranty model to improve post sales support in India.
Channel Times, September 17, 2007
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Mazda of Oman's Ramadan Lucky Strike Offer includes five-year unlimited mileage warranty.
Times of Oman, September 16, 2007
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Car salesman warns of unsolicited mailings selling extended warranties on new cars.
Glenwood Springs Colorado Post Independent, September 14, 2007
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Luzerne County asks Election Systems & Software for discount on voting machine extended warranties.
Wilkes-Barre Times Leader, September 13, 2007
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Trilogy by Shea Homes ranks highest in J.D. Power active adult community home builder survey.
Press Release, September 12, 2007
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Home warranty claim filed days after policy was set to renew is denied as policy is cancelled.
WTVD-TV Raleigh, September 12, 2007
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ARI chief financial officer Timothy Sherlock resigns effective September 10.
Press Release, September 12, 2007
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Service Contract Industry Council touts extended warranties im era of shrinking manufacturers' warranties.
Press Release, September 11, 2007
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HP ProCurve switch gets a transferrable lifetime warranty.
PC World, September 11, 2007
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Asus Computer adds free year of accidental damage protection to laptop warranties in US/Canada.
Press Release, September 10, 2007
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Fulcrum Warranty Solutions announces eXclaim Intelligent Claims Analyzer tools.
Press Release, September 10, 2007
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Delphi seeks approval from bankruptcy court of a warranty claims settlement with GM.
Reuters, September 10, 2007
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Better Business Bureau calls home warranties a "problem industry" due to denied claims.
Charlotte Observer, September 9, 2007
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BestTalkRadio.com's new warranty and service industry talk show reports 3,000 Internet downloads.
Press Release, September 9, 2007
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Judge orders Ford and Navistar to mediate engine fight.
Bloomberg News, September 8, 2007
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Over 20 auto manufacturers part of BBB Warranty Dispute Settlement Program.
Press Release, September 8, 2007
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Domestic & General accepts £524m bid from private equity firm Advent International.
Times of London, September 7, 2007
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Nortel Networks wins $10 million judgment in warranty fraud case against two companies.
Reuters, September 7, 2007
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C&D Technologies increases warranty reserves because of higher raw material costs.
Press Release, September 7, 2007
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Son of judge in Honda odometer case withdraws as counsel in similar lawsuit against Nissan.
Southeast Texas Record, September 6, 2007
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Gateway to sell Professional Business Segment, including warranty support role, to MPC Corp.
Press Release, September 5, 2007
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TV station compiles dozens of complaints against American Home Shield over denied claims.
WREG-TV Memphis, September 5, 2007
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Electrical motors for power steering could cut warranty costs and raise fuel efficiency.
Associated Press, September 5, 2007
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Dell opens new regional distribution hub in the UAE for warranty services in the Middle East.
Bahrain Tribune, September 5, 2007
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SigmaQuest CEO Nader Fathi to conduct workshop Sep. 24 at Warranty Management Summit in Chicago.
Press Release, September 4, 2007
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Unscheduled shutdown of Australian nuclear power plant seen as a warranty issue.
Australian Broadcasting Corp., September 3, 2007
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Illinois gets part of $16.7 million payout by Boston Scientific Corp. over Guidant pacemakers.
Peoria Journal Star, September 3, 2007
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UK buyers of new Kias to get one year of Kiassist free roadside recovery, down from three years.
What Car? September 3, 2007
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Error 41 is the codename for an alleged defect in Brother inkjet printer heads.
New Zealand Press, September 3, 2007
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Jacky's Electronics to offer extended warranties in the United Arab Emirates.
Press Release, September 1, 2007
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August 2007 |
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N.E.W. Customer Service Cos. Inc. to hire 300 work-at-home call center agents in Wichita Falls TX.
Dallas Business Journal, August 31, 2007
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Better Business Bureau gets complaint about company not honoring 500% money back guarantee.
Inside Tucson Business, August 31, 2007
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Wyoming gets part of $16.7 million payout by Boston Scientific Corp. over Guidant pacemakers.
Associated Press, August 31, 2007
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Boston Scientific, Guidant, and Cardiac Pacemakers settle 35-state lawsuit for $16.7 million.
Press Release, August 30, 2007
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Zenn Motor Co. picks 4CS iWarranty and iParts software solutions for warranty claims processing.
Press Release, August 30, 2007
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Zale Corp. says jewelry extended warranty sales topped $111 million in fiscal 2007.
Press Release, August 30, 2007
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Mazda UK adds 12-month warranties to its ZZ+ Approved Used Car Programme.
Press Release, August 30, 2007
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Chrysler searches for dealer with the most creative and informative Lifetime Powertrain Warranty-themed TV commercial.
Press Release, August 30, 2007
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Fujitsu Telecommunications Ireland launches out-of-warranty laptop support in UK.
Press Release, August 30, 2007
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Lemon laws don’t always protect car buyers from vehicles moved across state lines.
New York Times, August 29, 2007
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Maxol service stations across Ireland to pump 5% ethanol; auto warranties unaffected.
Irish Examiner, August 29, 2007
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Homeserve walks away from Domestic & General takeover talks.
Times of London, August 29, 2007
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Smith & Wesson to repair new California Highway Patrol handguns under warranty.
Associated Press, August 29, 2007
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AT&T and Apple may face an uphill battle prosecuting hackers who unlock iPhones.
Business Week, August 28, 2007
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Rumor has it that Microsoft Xbox 360 repairs now take six weeks because of increased volume.
Kotaku, August 28, 2007
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Workers' advice raises Ford quality, lowers warranty claims at pilot plant.
Detroit Free Press, August 28, 2007
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Australian army general downplays TV reports of defects in weapons used in Iraq.
Australian Associated Press, August 28, 2007
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Home warranty company delays replacement of air conditioner's compressor for a month.
KJRH-TV Tulsa, August 28, 2007
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Anaren Inc. identifies accounting errors with warranty expense and allowance for sale returns.
Press Release, August 28, 2007
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Costco CEO discusses two-year warranties replacing unlimited return policy.
Wall Street Journal, August 27, 2007
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|
Acer to acquire Gateway for $710 million, derails Lenovo plan to acquire Packard Bell.
Computerworld, August 27, 2007
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BenQ-Siemens mobile handset owners in Russia lose warranty coverage as of August 2007.
CNews, August 27, 2007
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Asus Technology opens warranty center in Ho Chi Minh City.
Vietnam Net, August 27, 2007
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|
Retailers find HDTV profits fading away, so top-line electronics and warranties being pushed.
New York Times, August 26, 2007
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|
City council votes to sell "lemon" fire engine back to its manufacturer.
Russellville News-Democrat & Leader, August 24, 2007
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Snap-on Business Solutions says GM Electronic Parts Catalog in final phase certification process.
Press Release, August 24, 2007
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Apple sells refurbished iPhones backed by one-year warranty.
Computing, August 24, 2007
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|
Apple is just the latest company warming to the idea of selling refurbished mobile phones.
Business Week, August 23, 2007
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GE Money’s Warranty Services Division to work with AppOne’s Internet-based auto finance platform.
Press Release, August 23, 2007
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NPD says game console sales up 140% in July; Xbox 360 down 18%, smaller drop than expected.
Reuters, August 23, 2007
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Consumer goes through three refurbished handsets then cancels mobile phone contract.
KYW-TV Philadelphia, August 23, 2007
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Attorney Glenn Killoren joins Barnes & Thornburg LLP’s Elkhart office as a partner.
Press Release, August 23, 2007
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Tampa residents get suspicious over auto extended warranty telemarketing calls from Nevada.
WTSP-TV Tampa, August 23, 2007
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Fedders Corp. files petition for Chapter 11 bankruptcy reorganization.
Press Release, August 22, 2007
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Samsung Electronics America uses ServiceBench to optimize its North American service network.
Press Release, August 22, 2007
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New AIAG guidelines aim to improve quality of automotive parts and reduce warranty claims.
Press Release, August 22, 2007 (PDF file)
|
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SigmaQuest posts two return-on-investment calculators online to highlight possible payback.
Press Release, August 22, 2007
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|
Kenworth ranks highest in J.D. Power heavy-duty truck customer satisfaction survey.
Press Release, August 22, 2007
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Land Rover dealer Alfardan Premier Motors in Qatar lengthens warranties to five years/150,000 km.
Press Release, August 22, 2007
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Discounted bicycle helmets come with 12-month crash replacement warranty.
Oxford Mail, August 22, 2007
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|
To highlight manufacturing quality, Renault equips new Laguna with three-year warranty.
Press Release, August 21, 2007
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|
Anti-theft "immobilizer" units mandated in Manitoba may affect vehicle warranties.
Winnipeg Sun, August 21, 2007
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Nokia will replace 300,000 Matsushita-made mobile phone batteries in India.
Bloomberg News, August 21, 2007
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Great Wall Motor Co. vehicles in Botswana carry one-year warranty; two-year warranties for sale.
All Africa, August 21, 2007
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|
Chrysler's warranty costs may be down, but they still top competitors’ warranty costs.
Automotive News, August 20, 2007
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Consumer seeking refund on an unused vehicle service contract gets the runaround.
KOVR-TV Sacramento, August 20, 2007
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Vacuum salesman won't honor money-back guarantee until headquarters intervenes.
WATE-TV Knoxville, August 20, 2007
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Night editor's Xbox 360 freezes up; repair to take two to three weeks.
Kotaku, August 20, 2007
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La-Z-Boy initially stands behind denied claims policy of Stainsafe until readers chime in.
Orlando Sentinel, August 19, 2007
|
|
Dell to restate earnings back to 2003 after completing accounting investigation.
Press Release, August 16, 2007
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Sony Computer Entertainment Europe founder says PS3 failure rate is under 0.02%.
GamePro, August 16, 2007
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Jack Barcroft and Will McCusker to host Internet radio talk show about warranty and service.
Press Release, August 16, 2007
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Snap-on Business Solutions to implement a warranty solution for IC Frith & Associates.
Press Release, August 16, 2007
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Reporters investigate consumer complaints about warranty claims denied by Stainsafe.
KLAS-TV Las Vegas, August 15, 2007
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Advertising expert says Chrysler could trim ad budget to counter-balance higher warranty costs.
Advertising Age, August 15, 2007
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Guardsman rejects warranty claim on mattress stain because it looked older than five days.
WFTS-TV Tampa, August 15, 2007
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MaximTrak adds Universal Warranty Corp. to its F&I Menu System for auto dealers.
Press Release, August 15, 2007
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SigmaQuest names Mark Anapolsky head of North America sales.
Press Release, August 15, 2007
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Pure H2O opens Installation, Service and Warranty Division for residential water treatment units.
Press Release, August 15, 2007
|
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Univ. of Michigan's American Customer Satisfaction Index is up only 1 percent in the last year.
Press Release, August 14, 2007
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Chinese-made Meiya debuts in South Africa with a one-year unlimited mileage warranty.
Car Today, August 14, 2007
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|
2008 Lamborghini Murciélago LP640 gets a three-year, unlimited mileage warranty.
What Car? August 14, 2007
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Marianne Grant of Snap-on Business Solutions among AIAG Outstanding Achievement Award recipients.
Press Release, August 13, 2007
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|
Microsoft executive sold more shares than first thought before Xbox 360 woes disclosed.
MarketWatch, August 13, 2007
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|
SEC probe into Dell's accounting practices turns two years old.
USA Today, August 12, 2007
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|
As appliance warranties shorten, will extended warranties become more appealing to consumers?
CBS News, August 11, 2007
|
|
Onex profit soars to $1.29 per share after company buys divisions from GM, Kodak and Aon.
Canadian Press, August 9, 2007
|
|
Foreign Tire Sales recalls 255,000 Chinese-made Westlake, Compass and YKS brand tires.
Associated Press, August 9, 2007
|
|
Buick, Lexus lead J.D. Power Vehicle Dependability Study, followed by Cadillac, Mercury and Honda.
Press Release, August 9, 2007
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CompTIA updates Standard Error Codes developed 20 years ago for PC repair technicians.
Information Week, August 8, 2007
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ABB Australia begins selling service contracts for its robotic products.
Press Release, August 8, 2007
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IRS rules that vehicle service contracts are insurance contracts for federal tax purposes.
Insurance Tax Bulletin, August 8, 2007 (PDF file)
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Judge defers decision whether "Windows Vista Capable" sticker was a written warranty.
Seattle Times, August 8, 2007
|
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Brightpoint Inc. blames lower gross margins on higher warranty costs.
Press Release, August 8, 2007
|
|
American Water Heater Co. uses Salesforce Service & Support to improve warranty management.
Press Release, August 8, 2007
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Northern Airborne Technology Ltd. lengthens warranties on communications gear to two years.
Press Release, August 8, 2007
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Court approves new master supply agreement between Sypris Technologies and Dana Corp.
Press Release, August 7, 2007
|
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Vocera Communications Inc. licenses SigmaQuest RMA & Warranty Insight solution.
Press Release, August 7, 2007
|
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Ford executive says company reduced its warranty costs by $700 million during first half of 2007.
Detroit Free Press, August 6, 2007
|
|
Best Buy expected to discuss slowing TV sales growth during analyst meeting.
MarketWatch, August 6, 2007
|
|
Belden launches service contracts for wireless LAN customers under the ActiveTAC brand name.
Press Release, August 6, 2007
|
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U.S. Department of Justice decertifies "dragon skin" bulletproof vest made by Pinnacle Armor Inc.
Press Release, August 3, 2007
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User manual and warranty terms and conditions were lost in translation.
Saipan Tribune, August 3, 2007
|
|
Iran passes law mandating statutory minimum one-year/30,000 km auto warranties.
Press TV, August 3, 2007
|
|
Gateway blames decline in direct segment revenues and margins on declining deferred extended warranty revenue.
Press Release, August 2, 2007
|
|
Hypercom Corp. says gross margins declined after paying $1.3 million warranty settlement.
Press Release, August 2, 2007
|
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Sri Lanka Railway gets warranty from China for 100 rail carriages
Press Release, August 2, 2007
|
|
Almo appliance and electronics dealers to offer Warrantech's RepairMaster service contracts.
Press Release, August 1, 2007 (PDF file)
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Consumers complain that many home warranty companies dodge paying for repairs.
KTVK-TV Phoenix, August 1, 2007
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Maytag admits they have no repairman of their own.
WABC-TV New York, August 1, 2007
|
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Regulator faults Virgin Media for implying there was no warranty on rival's equipment.
PC Pro, August 1, 2007
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July 2007 |
|
Ingram Micro introduces services plans administered by Warranty Corporation of America.
Press Release, July 31, 2007
|
|
NY Consumer Protection Board criticizes iPhone battery replacement and return policies.
Press Release, July 30, 2007
|
|
Lawyer claims incorrectly in lawsuit that Apple said iPhone battery lasts for only 300 charges.
CNET News.com, July 30, 2007
|
|
Northern Virginia to impose 5% sales tax on all auto warranty work, to be paid by consumer.
Automotive Body Repair News, July 30, 2007
|
|
Teco Peoples Gas to offer gas line service plans administered by Cross Country Home Services.
Press Release, July 30, 2007
|
|
Ford Credit Corp. sues Mike Ognibene’s Ford dealership after equipment begins to disappear.
WHAM-TV Rochester, July 30, 2007
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|
Cooler Master lengthens the warranty period for Real Power power supply units to five years.
Press Release, July 30, 2007
|
|
National Association of Home Builders releases book, "Warranties for Builders and Remodelers, Second Edition."
Press Release, July 30, 2007
|
|
Hewlett-Packard partners in India generally happy with company's warranty policies.
Channel Times, July 28, 2007
|
|
Bankruptcy of Automotive Professionals Inc. (API) renders 300,000 service contracts worthless.
Daily American, July 28, 2007
|
|
Chrysler's warranty deal shows confidence in quality.
Detroit Free Press, July 27, 2007
|
|
Canadians not offered Chrysler drivetrain lifetime warranty.
Toronto Star, July 27, 2007
|
|
Chrysler offers lifetime warranties on car and light truck powertrains.
Associated Press, July 26, 2007
|
|
Ford reports $750m profit and its Premier Automotive Group reports lower warranty accruals.
Press Release, July 26, 2007
|
|
Microsoft CEO says Xbox write-off "was painful to announce."
Seattle Post-Intelligencer, July 26, 2007
|
|
Speaker on reporter's iPhone breaks; repair promised in three days and promise is kept.
Information Week, July 26, 2007
|
|
Snap-on Business Solutions debuts interface between PartsManager Pro and ADP Lightspeed.
Press Release, July 26, 2007
|
|
Survey finds 54% say a warranty's length was a factor in their vehicle buying decision.
Buying Advice, July 25, 2007
|
|
First American Homebuyers asks A.M. Best to discontinue rating it as an insurance company.
Press Release, July 25, 2007
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|
PA county needs $300,000 to pay for extended warranties on its electronic voting machines.
Wilkes-Barre Times Leader, July 25, 2007
|
|
Two-year AppleCare Protection Plan debuts for iPhone at $69 price.
Macworld, July 24, 2007
|
|
Despite mandatory arbitration clause, Gateway loses in small claims court.
Sacramento Bee, July 24, 2007
|
|
Fine print in contract says 5 years is the age of the car, not length of its warranty.
WSPA-TV Greenville SC, July 24, 2007
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|
ServiceBench introduces extended warranty solution for manufacturers.
Press Release, July 23, 2007
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|
Panasonic's new 103-inch plasma display covered by a free three-year in-home limited warranty.
Press Release, July 23, 2007
|
|
Juki Automation Systems announces a three-year parts warranty on placer machines.
Press Release, July 23, 2007
|
|
American La France refuses return of Bellingham's "lemon" fire engine.
Bellingham Herald, July 22, 2007
|
|
Stanley replaces thermos sold in 1980 with a lifetime warranty.
Myrtle Beach Sun News, July 21, 2007
|
|
Microsoft's entertainment and devices division net loss $1.89 billion, up 47% from year ago.
Games Industry, July 20, 2007
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|
Many digital cameras embed their serial numbers into every photo they take.
Electronic Frontier Foundation, July 20, 2007
|
|
GM objected to fake recall notices sent out by Bill Heard Enterprises dealerships.
WTVF-TV Nashville, July 20, 2007
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Columnist wants warranties on technology products to be longer than one year.
CNET News.com, July 20, 2007
|
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Xbox VP says departure from Microsoft has nothing to do with game console's trouble.
Network World, July 18, 2007
|
|
NHTSA missed early warning of Chinese tire safety defect in its own TREAD Act data.
Bloomberg News, July 18, 2007
|
|
LKQ to acquire Keystone Automotive Industries, forming $1.5 billion parts business.
Press Release, July 17, 2007
|
|
Better car quality squeezes mechanics; service and parts sales fell $4.5 billion last year.
Detroit News, July 16, 2007
|
|
Photon Dynamics discovers it understated cost of customs duties for warranty parts.
Press Release, July 17, 2007
|
|
Toshiba blames failure of 157 out of 250 school whiteboards on dust from student skin shedding.
Daily Mail, July 16, 2007
|
|
Crawford Inspection Services renamed Crawford Strategic Warranty Services; Frawley promoted.
Press Release, July 16, 2007
|
|
QC Industries lengthens the warranty on all new conveyors to five years.
Press Release, July 16, 2007
|
|
Samsung adds Vance Baldwin Electronics to list of authorized parts distributors.
Press Release, July 16, 2007
|
|
EB Games Australia returns entire inventory of Premium Xbox 360 units over hard drive fault.
Kotaku, July 15, 2007
|
|
Web site publishes technical service bulletins sent by major car companies to dealers.
New York Times, July 15, 2007
|
|
Despite verbal assurances, contract states home warranties won't cover pre-existing conditions.
Orlando Sentinel, July 14, 2007
|
|
Johnson Electric asks court to force Dura to either assume or reject motor contract by Aug. 15.
Associated Press, July 13, 2007
|
|
Microsoft division president sold $6.1 million in shares before Xbox 360 woes disclosed.
Computerworld, July 13, 2007
|
|
Sen. Russ Feingold and Rep. Hank Johnson file anti-mandatory arbitration bll in US Congress.
San Antonio Express-News, July 12, 2007
|
|
Wisconsin Supreme Court refuses to reopen Harley engine lawsuit to include warranty data.
Associated Press, July 12, 2007
|
|
Assurant Solutions acquires Swansure, which owns D&D Homecare Ltd. and Adminicle Ltd.
Press Release, July 12, 2007
|
|
Ten-year Astroplay warranties proved worthless when school's field needed repairs.
Portland Times, July 12, 2007
|
|
Golf course wins $1.67 million warranty lawsuit against Textron's Ez-Go golf cart division.
Press Release, July 11, 2007
|
|
Snap-on Business Solutions signs Global Motorsport Group to a parts catalog contract.
Press Release, July 10, 2007
|
|
Red Bend Software sees 43% growth in Firmware Over-the-Air updating solutions for mobile phones.
Press Release, July 10, 2007
|
|
Despite hardware failures, Xbox 360 makes Microsoft "look cool" in customers' eyes.
Motley Fool, July 9, 2007
|
|
Martha Stewart OmniMedia's glass patio tables shatter, but Taiwanese maker is in liquidation.
Consumer Affairs, July 9, 2007
|
|
Nissan recalls 2007 Altima, tells NHTSA debris can cause air filter fires.
Bloomberg News, July 9, 2007
|
|
Iowa attorney general can't help unhappy out-of-state customers of X-treme Scooters.
Des Moines Register, July 9, 2007
|
|
Ten-year warranties of Penicuik Windows & Conservatories void after bankruptcy filing.
Glasgow Herald, July 9, 2007
|
|
Extended warranties comprised 2.2% Best Buy's revenue last year, down from 2.5% a year earlier.
Minneapolis Star Tribune, July 7, 2007
|
|
A/C maker Vaillant to take responsibility for warranty repairs rather than the installer.
ACR News, July 6, 2007
|
|
Ontario homebuilder fined for failing to register new home with Tarion Warranty Corp.
Barrie Examiner, July 6, 2007
|
|
Safeware debates offering third-party iPhone accidental damage protection plans.
InfoWorld, July 6, 2007
|
|
Microsoft lengthens Xbox 360 warranty to three years and takes a $1 billion charge in quarter.
Press Release, July 5, 2007
|
|
Microsoft's Xbox repair center in the UK is so swamped it's sending consoles to Prague.
Times of London, July 5, 2007
|
|
Apple says AppleCare Protection Plan for the iPhone to become available in July.
Apple Support FAQ, July 5, 2007
|
|
Global Warranty Group among unsecured creditors of bankrupt Alert Cellular LLC.
Associated Press, July 5, 2007
|
|
Ford's Current Model Quality Operating System helps reduce warranty claims.
Pittsburgh Post-Gazette, July 5, 2007
|
|
ServicePower to provide warranty claims processing tools for La Cornue's retail network.
Press Release, July 5, 2007
|
|
Union County commissioners want a longer warranty after elevator traps another passenger.
Richmond Palladium-Item, July 3, 2007
|
|
Foreign Tire Sales Inc. plans tire recall, says the manufacturer is not assisting.
Associated Press, July 2, 2007
|
|
Circuit City blames extended warranty sales decline on falling TV prices and staff layoffs.
This Week in Consumer Electronics, July 2, 2007
|
|
Warranty expired, Navy to pay $36 million to repair USS San Antonio built by Northrop Grumman.
Bloomberg News, July 2, 2007
|
|
Kawasaki's new dealer intranet processes 90% of warranty claims without manual intervention.
IT Pro, July 2, 2007
|
|
EB Games staff say the Xbox 360 is the least reliable gaming console in recent history.
Daily Tech, July 2, 2007
|
|
Apple says iPhone out-of-warranty battery replacements to cost $85.95.
Press Release, July 2, 2007
|
|
Consumer group complains about cost of replacing out-of-warranty iPhone batteries.
Information Week, July 2, 2007
|
|
AT&T says the iPhone is ineligible for its wireless phone insurance program.
San Francisco Chronicle, July 1, 2007
|
|
Service Net and partners offer theft recovery and online backup services for notebooks.
Press Release, July 1, 2007
|
| |
|
| |
June 2007 |
|
India wants lifetime warranties on up to 126 fighter jets; Lockheed and Boeing expected to bid.
Fort Worth Star-Telegram, June 30, 2007
|
|
NEW Customer Service Companies begins hiring work-at-home staff for Wichita Falls call center.
Wichita Falls Times Record News, June 29, 2007
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Bidding war may develop for Domestic & General as share price continues to climb.
Manchester Evening News, June 29, 2007
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Maryland state law to crack down on "secret warranties" by car manufacturers.
Frederick News-Post, June 28, 2007
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Apple said to soon offer a two-year AppleCare extended warranty on the iPhone for $69.
Think Secret, June 28, 2007
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UK-based repairs specialist Micromart says it won't repair any more Xbox 360 consoles.
Games Industry, June 28, 2007
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Hangzhou Zhongce Rubber Co. says its tires are not defective despite NHTSA recall.
Associated Press, June 27, 2007
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NHTSA orders recall of Westlake, Compass, Telluride and YKS tires; move could put importer out of business.
Associated Press, June 26, 2007
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Foreign Tire Sales Inc. warns of defect in tires made by Hangzhou Zhongce Rubber Co.
Associated Press, June 25, 2007
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Hyundai Motor provides 10-year/100,000-km warranties in Japan in bid to spur sales.
Asahi Shimbun, June 26, 2007
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Warranty Direct UK celebrates its tenth anniversary this week.
Easier Motoring, June 26, 2007
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Kimmel & Silverman opens new Web site to solicit home warranty and lemon law clients.
Press Release, June 26, 2007
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Sony Electronics offers Vaio PC support service in four more storefront locations.
Press Release, June 26, 2007
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Judge lost his pants, then his suit.
Los Angeles Times, June 26, 2007
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Ten of the 26 GE InVision baggage scanners break down at airport in Thailand.
Bangkok Post, June 22, 2007
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Samsung Electronics urged to recall plasma TVs that seem to fail after only one year.
Chosun Ilbo June 21, 2007
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Retailers claim that the Microsoft Xbox 360 console has a failure rate over 30%.
SmartHouse, June 21, 2007
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Systems engineer smashes MacBook after Apple denies his extended warranty claim.
The Consumerist, June 21, 2007
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Tavant Technologies appoints Hassan Rashid as senior vice president, global sales.
Press Release, June 21, 2007
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Circuit City Stores margins dip because of a decline in extended warranty sales.
Motley Fool, June 21, 2007
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Circuit City Stores' extended warranty sales fall to $73.7 million, or 3.1% of net sales.
Press Release, June 20, 2007
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Casa Latino Franchise Corp. to offer home warranties administered by The Warranty Group.
Press Release, June 19, 2007
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Planar lengthens its business projector warranty from two years to three.
Press Release, June 19, 2007
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Bosch Security Systems centralized North American warranty repairs in Lincoln, Nebraska.
Security Info Watch, June 19, 2007
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Apple upgrades iPhone battery life to 8 hours of talk time and 10 days of stand-by time.
Business 2.0, June 18, 2007
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Warranty pressure: How to turn a sale into buyer's remorse.
Pittsburgh Tribune-Review, June 18, 2007
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NHTSA logs 21 complaints about cracking dashboards from owners of 2001-02 PT Cruisers.
Miami Herald, June 18, 2007
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Finance Express launches Dealer Vision to link independent auto dealers with F&I managers
Press Release, June 18, 2007
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Control4 doubles the length of its standard warranty from 12 to 24 months.
Press Release, June 18, 2007
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Unhappy with her 2005 Kia Sorento, Naples woman sues car company.
Naples Daily News, June 17, 2007
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Toll Brothers switches from an outside warranty firm to internal to fix homeowner problems.
East Valley Tribune, June 17, 2007
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Habitat for Humanity buys back home after Stachybotrys mold is discovered.
Peoria Journal Star, June 17, 2007
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VA Services bundles PC Phone Home and Mac Phone Home with its Tangible Kit Solutions for retailers.
Press Release, June 15, 2007
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Stupid Prices offers 90-day warranties, service plans and price guarantees on close-out items
Seattle Post-Intelligencer, June 15, 2007
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Microsoft's Todd Holmdahl evades questions about Xbox 360 failure rate & returns.
San Jose Mercury News, June 15, 2007
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Microsoft adds extra heatsink to cool down repaired Xbox 360 consoles.
GamePro, June 14, 2007
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Apple iPhone to go on sale at 6 PM local time at Apple and AT&T outlets on June 29.
Information Week, June 14, 2007
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Former Dell kiosk manager says buy the service plan for laptops but not desktops.
The Consumerist, June 14, 2007
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Ford is looking to sell Jaguar and Land Rover, but who could be the buyers?
Forbes, June 14, 2007
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U.S. Air Force warns that knock-off Airman Battle Uniforms may not have a replacement warranty.
Press Release, June 14, 2007
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Study finds surgical instrument makers using warranty terms to restrict use of knock-off tools.
Press Release, June 14, 2007
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Iran sets statutory minimum auto warranty duration at one year or 30,000 km.
Iran News, June 14, 2007
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H.I.G. Capital LLC sells Service Net Solutions to GTCR Golder Rauner LLC.
Press Release, June 13, 2007
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Chrysler may up warranty coverage in bid to match offers of rivals Hyundai & GM.
Detroit News, June 13, 2007
|
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Volkswagen says it cut North American warranty claims costs by two-thirds in last two years.
Bloomberg News, June 13, 2007
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Information Builders portal helps Ford dealers track warranty costs and repair data.
CIO Today, June 12, 2007
|
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Bankruptcy court collects names of Pro Guard International customers that are owed refunds.
KUTV-TV Salt Lake City, June 12, 2007
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ClearFlite Air Purifiers adds Trion line due to longer warranties and better sales support.
Press Release, June 12, 2007
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Mazda awarded first place in Auto Bild magazine’s quality report for 2007.
Press Release, June 12, 2007
|
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Nissan VP says dealers are losing business as the volume of warranty work decreases.
AIADA News, June 11, 2007
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Auto dealer in Auckland fined for enticing customers to sign away their warranties.
TV New Zealand, June 11, 2007
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Attensity Voice of the Customer software monitors Web news and blog sites for quality trends.
Press Release, June 11, 2007
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A laptop with an extended warranty makes college far more computable.
Baltimore Sun, June 10, 2007
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West Third Street Bridge fails again, but it's under warranty.
Cleveland Plain Dealer, June 9, 2007
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Mahindra must convince Australians it's serious with new Pik-Up after failure of the Bushman.
Brisbane Courier Mail, June 9, 2007
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With care, major appliances get a shot at longer life despite shorter warranties.
The Tennessean, June 9, 2007
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Retired reporter Harold Levy named as public advocate on the Tarion board.
Toronto Star, June 9, 2007
|
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Dell computers arrive at Wal-Mart June 10; extended warranties will be sold.
Press Release, June 8, 2007
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For Lenovo's built-to-order ThinkPad systems, the baseline warranty drops to a single year.
CNET Review, June 8, 2007
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Problems with PartSmart software pushes ARI Network Services Inc. into the red for quarter.
Milwaukee Journal Sentinel, June 8, 2007
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GM, Ford turn up the volume to market and advertise cars.
Associated Press, June 8, 2007
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EVGA says GeForce graphics card was mishandled, but owner says it overheated due to poor design.
InfoWorld, June 8, 2007
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Vizio appoints Vance Baldwin Electronics as an authorized parts distributor.
Press Release, June 8, 2007
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Prius sales top 1 million but some owners find the hybrid car doesn't age well.
Consumer Affairs, June 7, 2007
|
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Renewable Fuels Association CEO says warranties need to change to increase ethanol usage.
Grain Journal, June 7, 2007
|
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Nissan says Altimas from Canton MS plant have lower warranty costs than those made in Smyrna TN.
Jackson Clarion-Ledger, June 7, 2007
|
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Bobit Business Media acquires the Vehicle Service Contract Administrators Conference.
Expo Magazine, June 7, 2007
|
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Counterfeit parts problem worsens in the electronics supply chain.
Purchasing, June 7, 2007
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Consumer sues Gateway in small claims court, trying to nullify arbitration clause in warranty.
Sacramento Bee, June 7, 2007
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Kirby Klosson appointed vice president of Crawford & Company Inspection Services.
Press Release, June 7, 2007
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Dramatic quality improvements for Lincoln and Mercedes in J.D. Power initial quality study.
Press Release, June 6, 2007
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N.E.W. Customer Service Companies is recipient of Sears Holdings’ 2006 Partners in Progress award.
Press Release, June 6, 2007
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Disgruntled homeowners show prospective buyers their cracked walls, open anti-Ryland Homes Web site.
San Antonio Express-News, June 6, 2007
|
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Insurance firms in Vancouver won't underwrite warranties for environmentally-friendly roofs.
Journal of Commerce, June 6, 2007
|
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Dell deletes then restores the option to buy extended warranties for its new Ubuntu Linux PCs.
CNET News.com, June 5, 2007
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Premier Dealer Services to recommend Ristken Software Services' MenuPro Web interface to its auto dealerships.
Press Release, June 5, 2007
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Warranty America LLC implements the StoneEagle Group's SecureCard claims payment system.
Press Release, June 5, 2007
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Novint Technologies lengthens warranty on 3D touch Falcon game controllers from 90 days to one year.
Press Release, June 5, 2007
|
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Flextronics to acquire Solectron for $3.6 billion in cash and stock.
Press Release, June 4, 2007 (PDF file)
|
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Innovative Aftermarket Systems adds Universal Warranty Corp. to its SmartMenu service contract software.
Press Release, June 4, 2007
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Hyundai tops Strategic Vision's Total Quality Index survey for the first time.
Press Release, June 4, 2007
|
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Consumers buying new cars should prepare themselves for the hard sell from the F&I manager.
Dallas Morning News, June 4, 2007
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The Warranty Group appoints Bob Biancalana as senior VP and David Vickers as CFO.
Press Release, June 1, 2007
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Doppler the mold-sniffing dog stolen then recovered by Builder's Choice employees.
Jacksonville Business Journal, June 1, 2007
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Workhorse Custom Chassis to offer extended warranties up to five years on gas and diesel truck chassis.
Press Release, June 1, 2007
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The 2nd Magsaysay Bridge closed to enable faster work before warranty runs out.
Philippine Information Agency, June 1, 2007
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May 2007 |
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In earnings statement, Dell says accounting investigation in its "final phases."
Press Release, May 31, 2007
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J.D. Power and Associates survey ranks Moen and Kohler highest for faucet warranties.
Press Release, May 31, 2007
|
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Precision Camera receives the Best Buy 2007 Services Bravo Award for its repair services.
Press Release, May 31, 2007
|
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Microsoft Xbox 360 replaced under warranty does not restore licenses to previously downloaded content.
The Guardian, May 31, 2007
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Tandus warranty for $83 million LA school contract guarantees that all carpet returned will be recycled in its entirety.
Press Release, May 31, 2007 (PDF file)
|
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United Electrical Group to offer Ingram Micro extended warranty services to its resellers.
ARN Australia, May 31, 2007
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Spiralock promotes self locking threaded fasteners as way to reduce warranty claims.
Press Release, May 31, 2007
|
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Hyundai Motor America offers 10-year/100,000 mile powertrain warranties on Certified Pre-Owned vehicles.
Press Release, May 30, 2007
|
|
GE Money-Warranty Services selects StoneEagle Group's SecureSolutions dealer management system.
Press Release, May 30, 2007
|
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Daktronics net income down after warranty claims and inventory wrote-downs increase.
Press Release, May 30, 2007
|
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Mercer County faces steep price for extended warranties on ES&S touch-screen voting machines.
Sharon Herald, May 30, 2007
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In Car Experts selects Warrantech to administer its extended service contract program.
Press Release, May 30, 2007
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|
Lenovo and IBM team to provide Lenovo Experts Live help desk and support service.
WRAL-TV Raleigh, May 29, 2007
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Columnist sees Dell restating past earnings reports after investigation of accounting errors.
The Motley Fool, May 29, 2007
|
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Mori Seiki lengthens machine parts warranty from one to two years.
Press Release, May 29, 2007 (PDF file)
|
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Farm equipment maker Gomeslmash opens warranty service center in Krasnodar Krai, Russia.
National Legal Internet Portal of the Republic of Belarus, May 29, 2007
|
|
New Maryland law lifts veil on "secret" car warranties, beginning in October.
Baltimore Sun, May 27, 2007
|
|
How to negotiate discounts on repairs after the warranty has expired.
Real Simple magazine, issue of May 2007
|
|
Warranty becomes an issue for a long-delayed water park in Georgetown KY.
Georgetown News-Graphic, May 27, 2007
|
|
Connecticut Attorney General files lawsuit against Best Buy, investigates extended warranty practices.
Danbury News-Times, May 25, 2007
|
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Best Buy issues statement regarding Connecticut Attorney General announcement of lawsuit.
Press Release, May 24, 2007
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|
Analyst says Best Buy would be a better partner for Dell because of its in-house service and support capability.
Associated Press, May 25, 2007
|
|
Domestic & General to see whether bid from rival Homeserve comes to anything.
Birmingham Post, May 25, 2007
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|
Domestic & General reports extended warranty revenue up 10% and profits up 4.3% in year ended March 31.
Hemscott, May 24, 2007
|
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Wipro Technologies and Entigo create strategic partnership around warranty.
Press Release, May 24, 2007
|
|
Entertainment equipment retailer ListenUp signs two-year administration agreement with Warrantech.
Press Release, May 24, 2007
|
|
Five more printer makers endorse CompTIA PDI+ certifications for service technicians.
eWeek, May 24, 2007
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Michigan Court of Appeals affirms extended warranty ruling against C.A.R.S. Protection Plus Inc.
Press Release, May 24, 2007
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New LED light atop New York State Pavillion fails, but it's covered under a 10-year warranty.
Queens Courier, May 24, 2007
|
|
Easyhome continues collecting monthly extended warranty premiums on TV from old lady for 16 years.
Hamilton Spectator, May 24, 2007
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NEC Unified Solutions Inc. lengthens warranties on voice-over-IP products to five years.
Press Release, May 23, 2007
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|
Chairman of PSA Peugeot-Citroën aims to halve the company's warranty costs by 2010.
Press Release, May 23, 2007
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|
Homeserve in takeover talks with UK extended warranty administrator Domestic & General.
The Independent, May 22, 2007
|
|
4CS opens offices in England and Australia in push to expand into Europe and Asia/Pacific.
Press Release, May 22, 2007
|
|
Embraer E-170 & E-190 jet cargo door locking problem to be fixed under warranty.
Flight International, May 22, 2007
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Exactmobile Phones in Johannesburg closes after Nokia changed warranty repair policies.
African News Dimension, May 22, 2007
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Warranties don't cover damage to electronics from beach sand or water, columnist warns.
Associated Press, May 22, 2007
|
|
NEC's IT/Network Solutions Division operating profit drops after 13 billion yen warranty charge.
AFX News, May 21, 2007
|
|
Elan Home Systems to waive all "no trouble found" service fees & speed up warranty repairs.
Custom Retailer, May 21, 2007
|
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Public Works Minister gives 150-year warranty on Malaysia's recently refurbished Parliament House.
New Straits Times, May 21, 2007
|
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Extended warranty dealers evade Short Term Insurance Act rules in South Africa by renaming sales commissions.
South African Insurance Times & Investment News, May 20, 2007
|
|
Nokia opens its 24th customer care center in Bangladesh.
Daily Star, May 19, 2007
|
|
N.E.W. Customer Service Companies recognized for call center excellence for third year in a row.
J.D. Power press release, May 17, 2007
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|
In bid for better care, Geisinger Health System offers surgery with a warranty.
New York Times, May 17, 2007
|
|
Lawyer who sued Honda for incorrect odometers now threatens Nissan with similar action.
WISH-TV Indianapolis, May 17, 2007
|
|
Canon, Epson, and Lexmark say using another company's ink cartridge or refills does not automatically void your warranty.
PC World Canada, May 17, 2007
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|
Office Depot says customer failed to register extended warranty on her laptop.
WSOC-TV Charlotte, May 17, 2007
|
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Misspelled sign for refurbished Virginia statehouse to be replaced under warranty.
Richmond Times-Dispatch, May 17, 2007
|
|
DCX board approves Chrysler sale to Cerberus Capital Management for $7.4 billion.
Detroit Free Press, May 16, 2007
|
|
N.Y. attorney general sues Dell, alleging fraud, false advertising and deceptive practices.
Associated Press, May 15, 2007
|
|
Saturn ads say "Rethink American," tout longer powertrain warranties.
AdWeek, May 15, 2007
|
|
MaintenanceNet Inc. launches new service contract management portal for government solution provider.
Press Release, May 15, 2007
|
|
Kia combines inexpensive cars and a long warranty to lure former VW buyers.
BrandWeek, May 14, 2007
|
|
Wedding warranty? Insurance policies can now cover everything from hurricanes to cold feet.
Associated Press, May 14, 2007
|
|
White box PC buyers should ask the dealer who will warranty the components in their system.
Small Business Computing, May 14, 2007
|
|
CompUSA says customer abuse damaged laptop, but Toshiba finds room for a compromise settlement.
Buffalo News, May 13, 2007
|
|
Sweepstakes Clearinghouse to replace customer's defective computer as a goodwill gesture.
Louisville Courier-Journal, May 13, 2007
|
|
Warranty should be a factor when deciding on a retailer for electronics or computer purchases.
Toronto Star, May 12, 2007
|
|
Attorney Paul Wojcicki launches WarrantyThinkTank.org as a forum to discuss warranty law.
Welcome Message, May 11, 2007
|
|
HP launches remote tech support service Instant Care globally in nine languages for PCs, cameras, TVs and printers.
Press Release, May 11, 2007
|
|
Chrysler recalls minivans to fix corroded airbag sensors in states that use road salt heavily.
Reuters, May 11, 2007
|
|
SEC wrapping up 2-1/2-year investigation of GM's relationship and transactions with Delphi.
Detroit News, May 10, 2007
|
|
Businesswoman wins lawsuit against Isuzu over commercial use exclusions in its warranty.
KAIT-TV Jonesboro, May 11, 2007
|
|
Housing Minister in Sabah, Malaysia proposes longer statutory warranties on new homes.
Bernama, May 11, 2007
|
|
Survey finds warranty is top priority for Malaysian buyers of second-hand IT equipment.
Computerworld Malaysia, May 2007
|
|
Diebold Inc. gets SEC subpoena in probe of service contracts and recognized revenue practices.
Associated Press, May 10, 2007
|
|
Dell tells editor's daughter in college to re-install Windows rather than replace the hard drive.
InfoWorld, May 10, 2007
|
|
Consumer Electronic Lemon Law advances in New Jersey Assembly Consumer Affairs Committee.
Politics NJ, May 10, 2007
|
|
UK Home Office sees higher costs for biometric passports; warranty remains at two years.
IT Pro, May 10, 2007
|
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ThermoGenesis says lower margins due to cost of design improvements, product testing, and warranty claims.
Sacramento Business Journal, May 10, 2007
|
|
Onex Corp. revenue up 37% but net earnings fall 78%
Press Release, May 10, 2007
|
|
Forestry Division of Blount Inc. deploys 4CS iWarranty software.
Press Release, May 9, 2007
|
|
Toyota profits fall 2.8%, caused by increased sales costs and "the early booking of spending on warranty reserves."
Reuters, May 9, 2007
|
|
Gateway E-475M and E-265M notebooks feature three-year warranties.
Press Release, May 9, 2007
|
|
Director of USAEyes.org says a lifetime warranty is only as good as the people who back it.
Press Release, May 9, 2007
|
|
SEC makes LCA-Vision Inc. restate results to change revenue recognition for extended warranties.
Press Release, May 8, 2007
|
|
Consumer Reports survey finds customers prefer retailers' tech support services to manufacturers' own.
Press Release, May 8, 2007
|
|
AMR Research says 25% of U.S. manufacturers to move some production overseas if current conditions persist.
Press Release, May 8, 2007
|
|
Electronics Boutique Holdings Corp. settles service plan sales tax class action lawsuit.
Press Release, May 8, 2007
|
|
Microsoft's Peter Moore can't comment on Xbox 360 failure rates being higher than 3%.
San Jose Mercury News, May 7, 2007
|
|
IBM's one-country-only product warranties impede its global sales strategy.
CRN, May 7, 2007
|
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Salesman takes $10 off price of DVD player if customer buys extended warranty for $10.
Washington Post, May 6, 2007
|
|
Responding to lawsuit, Carrier says warranty repair rate for secondary heat exchangers is under 0.5%
Press Release, May 4, 2007
|
|
Fort Worth Better Business Bureau fields puppy warranty complaints against ePuppypro.com.
Fort Worth Star-Telegram, May 4, 2007
|
|
High Tech Pet agrees to investigate outstanding warranty claims and either repair or refund purchases.
Consumer Affairs, May 3, 2007
|
|
Navistar files counter-suit against Ford, seeks $2 billion in damages.
Associated Press, May 3, 2007
|
|
Soldertec Global launches audit service to test compliance with RoHS.
Press Release, May 3, 2007
|
|
AA Warranty hires Golley Slater PR to promote the launch of its extended warranty service in the UK.
How Do, May 3, 2007
|
|
Demand for longer battery life leads to safety disasters, such as the Sony battery recall in 2006.
CNET News.com, May 2, 2007
|
|
GM North America VP touts turnaround, says longer warranties provide more value to his customers.
The Crescent News, May 2, 2007
|
|
Modine Manufacturing blames fourth quarter loss in part on higher warranty costs.
Business Journal of Milwaukee, May 2, 2007
|
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Six Sigma projects improve quality, reduce warranty costs and increase customer satisfaction.
Disclosures magazine, May 1, 2007
|
|
Anyware Computer Accessories lengthens warranty on TP-Link networking gear to three years.
Computerworld Australia, May 1, 2007
|
|
Ricoh offers two-year on-site warranties on new gel-based color printers.
IT Week, May 1, 2007
|
|
New bathrooms at Tallil Military Base in Iraq were failing even during the warranty period.
Chartered Institute of Building, May 1, 2007
|
|
Circuit City increases frequency of extended warranty pricing reviews from quarterly to monthly.
Dealerscope, May 1, 2007
|
|
Netgear ProSafe networking solutions now carry a lifetime hardware warranty.
Press Release, May 1, 2007
|
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Colorado lobbyists accused of making false claims about a tax hike to oppose home warranty bill.
Denver Post, May 1, 2007
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April 2007 |
|
Reuters to acquire ClearForest Ltd., makers of text analytics software.
Press Release, April 30, 2007
|
|
All Subaru Tribeca 4x4s sold in UK from May to July to carry promotional five-year warranty.
What Car? April 30, 2007
|
|
Apple Inc. says some MacBook batteries may have performance problems and need replacing.
Reuters, April 30, 2007
|
|
IBM business partners say lack of international warranties impedes their global growth.
CRN, April 30, 2007
|
|
MyThings Web site records serial numbers and purchase dates, smoothing warranty claims.
New York Times, April 30, 2007
|
|
New York's MTA won't fix some of its own failure-prone elevators for fear of voiding warranties.
New York Sun, April 30, 2007
|
|
All Mazdas sold by Towell Auto Centre in Oman this summer get promotional five-year warranty.
Press Release, April 29, 2007
|
|
Homebuilder sues RipOffReport and Google for posting negative comments about his business.
Newark Star-Ledger, April 27, 2007
|
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Tidewater Builders Association's home warranties have loss ratio of 5%, vs. 40% for competitor.
Hampton Roads Virginian-Pilot, April 29, 2007
|
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Mustang Shelby Super Snake engine can be tuned up to 725 horsepower, but that voids the warranty.
Motor Trend, April 27, 2007
|
|
JP Morgan analyst sees lower warranty costs at Ford North America during first quarter.
Reuters, April 26, 2007
|
|
Monaco Coach says quality improvements helped it cut warranty expense in the first quarter.
Press Release, April 26, 2007
|
|
Microsoft reports increased Xbox 360 console warranty expenses; division's losses continue.
Ars Technica, April 26, 2007
|
|
BorgWarner profit falls 5% after first quarter warranty charge.
Associated Press, April 26, 2007
|
|
Fujitsu Siemens Computers opens new call center in the UAE.
Press Release, April 26, 2007
|
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New Staten Island Ferry boats have generator and cooling system problems, but they're covered under warranty.
WABC-TV New York, April 26, 2007
|
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Jim Moran, automotive pioneer and founder of JM Family Enterprises, dies at age 88.
Press Release, April 24, 2007
|
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Lennox International reports lower profits, higher parts costs, increased warranty costs.
Press Release, April 24, 2007
|
|
Asus adds third year to notebook warranties in Singapore.
Hardware Zone, April 24, 2007
|
|
Cell-phone lemon law sought by Illinois legislator who replaced handset three times.
Chicago Tribune, April 23, 2007
|
|
Assurant pays wrong service provider and consumer pays the right one for refrigerator.
KUTV Salt Lake City, April 23, 2007
|
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Intel denies processors secretly record overclocking attempts, which voids its warranty.
Tech.co.uk, April 23, 2007
|
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QAD Enterprise Applications 2007 includes warranty tracking in service and support module.
Press Release, April 23, 2007
|
|
The Warranty Group completes relocation of its headquarters to Chicago's financial district.
Press Release, April 23, 2007 (PDF file)
|
|
General Motors South Africa notices a pattern in shattered Opel Corsa Lite back windows.
Motoring & Independent Online, April 23, 2007
|
|
MTU Detroit Diesel Australia to give MBE 4000 and Series 60 engine buyers a five-year warranty.
Supply Chain Review, April 23, 2007
|
|
Business World survey ranks Tavant Technologies 17th best place to work in India.
Press Release, April 22, 2007
|
|
Former used car dealer Sam Irvin Jr. pleads not guilty to charges of extended warranty fraud.
Dayton Daily News, April 20, 2007
|
|
Mahindra & Mahindra to sell SUVs in U.S. backed by 4-yr./60,000-mile warranties.
Associated Press, April 19, 2007
|
|
GM's longer warranties get positive reviews from AutoPacific brand study's panelists.
Press Release, April 19, 2007
|
|
Toyota lengthens hybrid battery's warranty to 8 yrs./160,000 km. to spur sales in South Korea.
Yonhap News, April 19, 2007
|
|
ServicePower’s Field Service Solutions Division to provide warranty claim processing to Clarion Corp.
Press Release, April 19, 2007
|
|
Links Real Estate to offer GAP Home Warranty Services in UAE.
Press Release, April 19, 2007
|
|
Ford's quality ranks with Toyota and Nissan in Global Quality Research System report.
Press Release, April 18, 2007
|
|
NPD Group publishes "Services: The Consumer Perspective on Warranties, Installations, and Tech Support."
Press Release, April 17, 2007
|
|
SAS Institute gives its Enterprise Intelligence Award to Whirlpool at the SAS Global Forum.
Press Release, April 17, 2007
|
|
Tableau Software updates data analysis software to provide drag and drop dashboard creation.
Press Release, April 17, 2007
|
|
Partsearch Technologies to provide service parts solutions to the National Service Alliance.
This Week in Consumer Electronics, April 17, 2007
|
|
Tata Motors is developing a "People's Car" it aims to sell for about $2,500 in developing markets.
Forbes, April 16, 2007
|
|
Oracle's JD Edwards World A9.1 includes a new Service and Warranty Management module.
Press Release, April 16, 2007
|
|
Blue Raven Technology debuts new line of iPod customer-self-replacement battery kits.
Press Release, April 16, 2007
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Chrysler dealers say customers wonder if their cars will still be covered by warranties if company is sold.
Associated Press, April 13, 2007
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Circuit City reworks extended service plan terms to enable faster renegotiation of prices.
This Week in Consumer Electronics, April 11, 2007
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Dell discontinues Axim handheld; warranty support to continue.
Direct 2 Dell, April 11, 2007
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Sony discontinues the 20GB PlayStation 3; warranty support to continue.
Daily Tech, April 11, 2007
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PC-Doctor Inc. to sell system-health software through system builders, VARs and others.
Press Release, April 11, 2007
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"Will It Blend?" pranksters try to return a video camera they put through a blender.
Blendtec Blog, April 11, 2007
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Mitsubishi Caterpillar Forklift America rolls out 4CS iWarranty software suite to dealers and customers.
Press Release, April 10, 2007
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LEDtronics announces T3¼ (9mm) single-contact screw-in LED bulbs with three-year warranties.
Press Release, April 10, 2007
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Corrigo upgrades Web-based work order software to display warranty info on products being serviced.
Press Release, April 10, 2007
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Dell to replace 17" Inspiron screens that develop a vertical line within 3 years of purchase.
Direct 2 Dell, April 9, 2007
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Best Buy vs. Circuit City
Associated Press, April 6, 2007
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Costco vs. Sam’s Club
Consumer Reports, issue dated May 2007
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Technical troubles deep six sonar system used to defend Canada's coasts.
Canadian Press, April 6, 2007
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Circuit City's extended warranty sales drop to 2.9% of revenue in the quarter ended Feb. 28.
Press Release, April 4, 2007
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Solectron Global Services opens 500,000 square foott facility in Louisville, the company's largest.
Press Release, April 4, 2007
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Extended warranty, GAP insurance, and high interest rate turn £7,000 car into a £21,500 purchase.
This Is Money, April 6, 2007
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Cisco's Smart Care Service makes service contracts available to small and medium-sized businesses.
Press Release, April 5, 2007
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New Zealand researcher finds a cluster bomb dud in Lebanon with a warranty that expired in 1974.
Scoop, April 4, 2007
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Microsoft will now pay round trip shipping charges for all Xbox warranty repairs.
Press Release, April 3, 2007
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Dell opens new spare parts and logistics center in Dubai.
AME Info, April 3, 2007
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Kia Motors (UK) Ltd. equips Carens with a five-year unlimited mileage warranty.
Press Release, April 3, 2007
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FieldTurf Tarkett passes $5 million milestone in prepaid warranty insurance premiums.
Press Release, April 3, 2007
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D-Link offers 11-year warranty on its new Wi-Fi product line.
IT Week, April 2, 2007
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DaimlerChrysler to pay $1.2 million to settle Mercedes emission-related defect lawsuit
Associated Press, April 2, 2007
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March 2007 |
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Synapsis Technology's EMARS environmental compliance software now provides support for China's RoHS regulations.
Press Release, March 30, 3007
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Dell delays annual report filing, finds accounting errors and evidence of misconduct.
Press Release, March 29, 2007
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Washington state lawmaker says bill requiring warranties on new homes appears to be dead this session.
Associated Press, March 29, 2007
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Home buyer rights bill gets past initial hurdles in Colorado legislature.
Rocky Mountain News, March 29, 2007
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Warranty registration cards mostly just fish for your personal info.
NY Daily News, March 29, 2007
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The Warranty Group to offer United Country Home Protection Plan on behalf of real estate company.
Press Release, March 28, 2007
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Assurant Solutions to offer a commercial equipment maintenance, service contract and repair program.
Press Release, March 27, 2007
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FASB FIN 48 compliance may require state taxes be paid where companies perform warranty work.
Grant Thornton Press Release, March 27, 2007
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Quality Control Systems Corp. files suit to gain access to Ford's early warning system data at NHTSA.
Associated Press, March 27, 2007
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HP won’t unstick keys, voids warranty on notebook running Linux.
Linux.com, March 27, 2007
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ServiceBench opens a European bridgehead with international headquarters in the Netherlands.
Service Management 365, March 27, 2007
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Editorial says Colorado's proposed home warranty law (House Bill 1338) is misguided.
Denver Post, March 27, 2007
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U.S. companies doing business in 13 sanctioned countries still honor their warranty claims.
Wall Street Journal, March 27, 2007
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Jim2 Business Engine can help businesses in the construction equipment industry get a grip on warranty claims.
Computerworld Australia, March 27, 2007
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Anti-terrorist oath required for a Seagate RMA.
InfoWorld, March 26, 2007
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Hyundai Motor risks crashing as chairman Chung Mong Koo faces jail time.
Bloomberg News, March 26, 2007
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NHTSA sees no serious safety consequences from reports of Ford F-150 engine ejecting spark plugs.
Consumer Affairs, March 26, 2007
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Politicians want New Flyer bus bid accepted despite disqualification over warranty and training issues.
St. Cloud Times, March 25, 2007
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U.S. military official says the "warranty isn't the best" on Russian avionics in Chinese fighter-bomber.
American Forces Press Service, March 24, 2007
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With exterior paint, the longer the warranty, the higher the quality.
Tacoma News Tribune, March 24, 2007
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Vancouver's sidelined trolley buses go back on the road after New Flyer Industries fixes steering.
Burnaby News Leader, March 23, 2007
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Warranty Direct UK finds potholes cause £320m/year in damage, cost £33m to fix.
Press Release, March 23, 2007 (Word file)
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Once again, Relisys Digital won't honor warranties for its monitors, LCD, and plasma screens.
Channel Register, March 23, 2007
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National Warranty Services launches extended warranty system for Australian computer resellers.
ARNnet, March 23, 2007
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BenQ blames financial losses on its mobile phone division's servicing and warranty costs.
Computing, March 22, 2007
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Auto parts suppliers going bankrupt or private to escape money-losing OEM contracts.
Supply Chain Digest, March 22, 2007
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Smith & Wesson to provide warranty repairs for 3,000 new pistols sold to California Highway Patrol.
Sacramento Bee, March 21, 2007
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Risk aversion theory a key to extended warranty and insurance buying patterns?
ScienCentral News, March 20, 2007
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Axis Communications signs Comtek Network Systems to manage its RMA and warranty claims.
Service Management 365, March 20, 2007
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Packard Bell tops magazine's list of the worst PCs of all time.
PC World, March 19, 2007
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Hyundai denies extended warranty claim because car owner failed to keep receipts for oil changes.
KOVR-TV Sacramento, March 19, 2007
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Assurant Solutions awarded ISO 9001:2000 certification for its service contract quality management systems.
Press Release, March 19, 2007
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For a limited time, HP Middle East covers Officejet Pro Series with a three-year warranty.
Press Release, March 18, 2007
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Consumers should keep track of warranty paperwork by placing it into a folder.
Toronto Star, March 18, 2007
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Apple won't give phone support to editor who didn't buy an extended warranty for his MacBook Pro.
Macworld, March 16, 2007
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Dubai Land Department drafts law requiring 10-year warranties on new buildings.
Emirates Today, March 16, 2007
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Sri Lankan Consumer Affairs Authority mandates one-month implied warranty on new products.
Daily Mirror, March 16, 2007
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Ingram Micro to help its channel partners manage Cisco service contract renewals for their customers.
Press Release, March 15, 2007
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3M UK says Vikuiti ARMR200 film reduces warranty claims by protecting LCD screens against scratching.
Press Release, March 15, 2007
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Just Good Data's Indico parts forecasting software now in use at Mazda, Ford, Honda and Hyundai.
Press Release, March 15, 2007
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Elcoteq SE to provide manufacturing and warranty repair services for Redline Communications.
Press Release, March 15, 2007
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BradReese.com Cisco Repair provides alternative to Cisco's own service contracts.
Network World, March 15, 2007
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Gateway loses reader's eMachines PC, holds onto it for two months and counting.
InfoWorld, March 15, 2007
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Western Digital lengthens warranty on external hard drives in India to three or five years.
Channel Times, March 14, 2007
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Corrigo Inc. teams with Sales Simplicity Software for warranty management/CRM package for homebuilders.
Press Release, March 14, 2007
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Jones Auto Centers introduces a limited lifetime powertrain warranty for used vehicles.
Wickenburg Sun, March 14, 2007
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StainSafe denies claim by saying that Macy's sold the wrong extended warranty to its customer.
KMAX-TV Sacramento, March 13, 2007
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More than 10,000 people email MSN editors to tell stories of time wasted at Home Depot stores.
MSN Money, March 13, 2007
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Innovative Aftermarket Systems to sell SmartDealerProducts to dealers not also selling its service contracts.
Press Release, March 13, 2007
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SigmaQuest releases SigmaSure 6.0 with Repair Insight module to reduce warranty costs.
Press Release, March 13, 2007
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Trane employs HP and PolyVista for warranty chain management early warning solution.
Press Release, March 12, 2007
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JM Family Enterprises deploys Cadre Technologies’ Cadence supply chain management software.
Press Release, March 12, 2007
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Long-running dispute between Ford and its diesel engine supplier could threaten new ambulance supply.
MSNBC, March 12, 2007
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For now, Navistar will get its price for diesel engines going into Ford's Super Duty trucks.
Dow Jones Newswires, March 10, 2007
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City bus fleet manager says the biggest roadblock to biodiesel use is the engine warranty.
Manitowoc Herald Times, March 10, 2007
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Cirrus Research noise meter warranties can be renewed for 12 years with annual calibration.
Press Release, March 10, 2007
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KB Home to sell luxury homes in Henderson, Nevada, covered by 10-year warranties.
In Business Las Vegas, March 10, 2007
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State bill mandates home warranties last 2 years for general defects, 3 years for electrical and plumbing, 5 years for leaks, and 10 years for structural defects.
Washington Olympian, March 9, 2007
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Innovative Aftermarket Systems adds GE Auto Warranty service contracts to its dealer management software.
Press Release, March 9, 2007
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Kia and GM passenger car warranties in the U.S. feature longer mileages than in Canada.
Ottawa Citizen, March 9, 2007
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Nissan North America to outsource the coding portion of its warranty division to Minacs Worldwide Inc.
Tennessean, March 8, 2007
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Consumers complain to NHTSA over malfunctioning GM speedometers, Seattle attorney claims.
KOMO-TV Seattle, March 8, 2007
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Luxury bed features 25-year warranty as high-end mattresses gain market share.
Associated Press, March 8, 2007
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Nigerian regulator wants Consumers Protection Council to crack down on dishonest promotions.
Nigerian Tribune, March 8, 2007
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Ford recalls Crown Victoria Police Interceptors after wheels crack in high-speed chases.
Associated Press, March 7, 2007
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Blogger wonder if Apple really wants business customers to rely upon AppleCare service contracts.
Slashdot, March 7, 2007
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|
Columnist slams Sony's extended warranty housecalls, gets high-level attention from company.
Information Week, March 7, 2007
|
|
Automotive Professional Inc. closes following severe cash flow shortfalls from reduced service contract sales.
F & I Management & Technology, March 6, 2007
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GM's Performance Parts unit extends the warranty on its crate engines to 24 months or 50,000 miles.
Car and Driver, March 6, 2007
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California's Lemon Law may be extended to cover soldiers stationed in the state.
Oakland Tribune, March 6, 2007
|
|
JetBlue Airways to ground its Embraer E190s to fix persistent software problems.
Bloomberg News, March 6, 2007
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New Jersey bill would stop cell phone companies from requiring the purchase of a new phone when a customer returns a defective phone not covered by warranty.
Newark Star-Ledger, March 6, 2007
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NEC begins backing refurbished PCs with a one-year warranty.
Nikkei Electronics, March 5, 2007
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Indian PC resellers vent warranty frustrations with Ingram Micro and Rashi Peripherals.
DQ Channels, March 5, 2007
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Vendors in smaller Indian cities vent their ire on vendors with poor after sales support.
Channel Times, March 3, 3007
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Wal-Mart Financial Services presents customer service award to N.E.W. Customer Service Companies Inc.
Press Release, March 1, 2007
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Circuit court judge issues temporary restraining order requiring Navistar to resume deliveries of its 6.4-liter diesel engines to Ford.
Detroit News, March 1, 2007
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Idled Navistar workers are pawns in warranty fight with Ford.
Indianapolis Star, March 1, 2007
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Michael Daly arrested for warranty fraud, ordered Cisco parts under Smartnet program and resold them.
Network World, March 1, 2007
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Lenovo recalls 100,000 ThinkPad batteries made since Nov. 2005 by Sanyo due to fire hazard.
WRAL-TV Raleigh, March 1, 2007
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Carnegie Mellon University study finds exaggerated mean-time before failure ratings on hard drives.
Computerworld, March 1, 2007
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If a car rattles, Consumer Reports tattles, but its subjectivity doesn't sit well in Detroit.
Gannett News Service, March 2, 2007
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February 2007 |
|
Judge grants motion forcing Navistar to resume shipping diesel engines to Ford.
Louisville Courier-Journal, February 28, 2007
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Philippines lawmakers propose new Lemon Law with penalties up to six years in prison for violations.
Manila Sun Star, February 28, 2007
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GM says the number of warranty claims has been reduced 40% over the past five years.
Detroit Free Press, February 28, 2007
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Vancouver's 39 new trolley buses still grounded by steering problem.
CBC News, February 27, 2007
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Costco Wholesale Corp. to limit money-back policy, adds two-year warranties for PCs and TVs.
Seattle Post-Intelligencer, February 26, 2007
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|
ServiceBench launches a professional services consulting practice, headed by Steven Zannos.
Press Release, February 26, 2007
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Navistar International suspends production of the PowerStroke diesel engine that led to Ford's lawsuit.
Chicago Tribune, February 26, 2007
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Navistar to idle 1,200 employees and shut down its Indianapolis plant in a contract dispute with Ford.
Indianapolis Star, February 26, 2007
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U.S. senator requests completion of an investigation into e-voting machines before the 2008 election.
Computerworld, February 26, 2007
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Environmentalist buys carbon offsets to counter the emissions of his diesel bus tour across Canada.
Toronto Globe and Mail, February 23, 2007
|
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Saudi Arabia's Gap Corp. to sell extended warranties for Kia cars sold in the kingdom.
Middle East North Africa Financial Network, February 23, 2007
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PA school district chooses FieldTurf despite its higher bid because of warranty and extras.
Easton Express-Times, February 23, 2007
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GM edits out suicide dream in robot ad, to be aired during special TV broadcasts & award shows.
Detroit Free Press, February 22, 2007
|
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Loyal Xbox 360 customer goes through seven defective machines in the past year and a half.
San Jose Mercury News, February 22, 2007
|
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Warranty Direct to sell service contracts in Canada.
F & I Management & Technology, February 22, 2007
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Warrantech signs two-year year agreement to administer service contracts for Orville’s Home Appliances.
Press Release, February 22, 2007
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Warranty issue with Bulgarian power steering pumps takes New Flyer buses off the streets for three weeks in Vancouver.
Vancouver Sun, February 20, 2007
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Car stolen, recovered, and resold is labeled as salvaged, making it ineligible for warranty coverage.
KTVK-TV Phoenix, February 20, 2007
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Consulting firm Kerper and Bowron develop new actuarial techniques to analyze vehicle service contracts.
Press Release, February 19, 2007
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Honda Motor Co. tells 6 million Honda & Acura owners their odometers ran fast, offers warranty extensions and payments.
USA Today, February 19, 2007
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NHTSA investigates tire failures seen in pattern of complaints on 2004-2006 Pontiac GTO.
NewsNet5.com Cleveland, February 19, 2007
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Falling chunks of concrete seen in netting under tracks at LA Metro Gold Line's Chinatown station.
KTLA News, February 19, 2007
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Discount chain Stupid Prices to offer Warrantech-administered service contracts to their customers.
Press Release, February 19, 2007
|
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Cross Country Home Services to manage HomeVantage service contracts for Colorado Springs Utilities.
Press Release, February 19, 2007
|
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Australians considering an extended warranty should check to see what the contract says about turnaround time, shipping costs.
Sydney Morning Herald, February 19, 2007
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Lawsuit in Idaho alleges Nissan & Infiniti odometers run fast, expiring warranties early.
Idaho Statesman, February 17, 2007
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Lawsuit filed in New Jersey alleges defect in Dell LCD television power supplies.
Winston-Salem Journal, February 17, 2007
|
|
Domestic and General says flat screens don't break more often than tube TVs, but they cost more to fix.
Guardian, February 17, 2007
|
|
Kia cee'd Sporty Wagon, made in Europe, debuts with 7-year/150,000-kilometer transferable warranty.
Press Release, February 16, 2007
|
|
Appeals court judges, NHTSA, Public Citizen argue over standing in TREAD Act tire pressure gauge lawsuit.
Detroit News, February 16, 2007
|
|
Prius hybrid owners report engine stalls if wheel slips on snow; Toyota calls it traction control.
Consumer Affairs, February 16, 2007
|
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Warranty work on cracked exhaust grounds a Britten-Norman plane for a week in the Shetland Islands.
Shetland Today, February 16, 2007
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Photo Stopper red light camera license plate spray manufacturer gives no warranty that it works.
KIRO-TV Seattle, February 15, 2007
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China's new Restriction of Hazardous Substances law requires a company to demonstrate compliance.
Purchasing, February 15, 2007
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Nationwide Marketing Group plans to launch an expanded service and repair program this spring.
This Week in Consumer Electronics, February 14, 2007
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Customer service gone shockingly right at Nintendo; Wii fixed at Redmond HQ in 25 minutes.
Fiendish Glee Club, February 14, 2007
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"Watchdog" TV show collects 250 complaints regarding Xbox 360 breaking just after the warranty expires.
BBC, February 13, 2007
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Microsoft responds to BBC TV show "Watchdog" allegations of faulty Xbox 360 units.
Games Industry, February 14, 2007
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American Home Shield 2006 direct sales and real estate sales down, revenue up 7%, operating income down 12%.
Press Release, February 13, 2007
|
|
GM will re-edit suicidal robot ad to address foundation's concerns.
Brandweek, February 12, 2007
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Panasonic launches new Toughbook in Australia, emphasizing total cost of ownership and downtime.
Sydney Morning Herald, February 12, 2007
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American Safety Insurance Holdings settles claims by customers of National Warranty Risk Retention Group.
Press Release, February 12, 2007
|
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Velodyne Acoustics Inc. lengthens warranty on amplifiers and related electronics from 2 years to 3.
Press Release, February 12, 2007
|
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Infinity Business Systems bundles Xerox arranty and repair services with product leases and consumables sales.
Channel Insider, February 12, 2007
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UK's Federation of Master Builders' dispute resolution service proves to be thoroughly worthless.
The Guardian, February 10, 2007
|
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DaimlerChrysler recall pickup trucks after pattern detected in wheel bearings warranty claims.
Associated Press, February 9, 2007
|
|
Ford offers to pay for repairs to new fire-damaged F-150 if the owner agrees not to discuss it.
Providence Journal, February 9, 2007
|
|
Warranty ranks high in J.D. Power and Associates 2007 Business Aviation Satisfaction Study.
Press Release, February 9, 2007
|
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Importer convicted of tax fraud after mislabeling microchips as warranty returns to evade Canadian import duties.
Toronto Star, February 9, 2007
|
|
Special election in Cleveland suburb sees memory cards fail in 12 of the 33 Diebold voting machines used.
Associated Press, February 8, 2007
|
|
Insurance Council of British Columbia decides to implement home warranty rules as they were originally published.
Canadian Underwriter, February 8, 2007
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Sellers of grey market goods in South Africa must now inform buyer or face possible fine and imprisonment.
Engineering News Online, February 8, 2007
|
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Warrantech Mexico S de RL de CV opens its doors to sell "Mas+Garantia" auto extended warranties.
Press Release, February 8, 2007
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Casual remarks of Toyota's lawyers led to engine sludge class action lawsuit.
Detroit News, February 7, 2007
|
|
Britain's new 10-year electronic passports carry only a two-year warranty.
Glasgow Herald, February 7, 2007
|
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Dell adds anti-theft security to its CompleteCare Accidental Damage Service.
Press Release, February 6, 2007
|
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Absolute Software's Computrace LoJack for Laptops to be bundled with Dell's extended warranties.
Toronto Globe and Mail, February 6, 2007
|
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Shorter warranties could help sell more beds and more extended warranties for mattresses.
Furniture Today, February 6, 2007
|
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GM's Super Bowl robot ad causes increased anxiety in viewers hooked to an MRI machine.
Reuters, February 5, 2007
|
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DaimlerChrysler tells National Biodiesel Board about engine warranty issues with alternative fuels.
Reliable Plant, February 5, 2007
|
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Microsoft announces five key alliances in new auto dealer management system effort.
Press Release, February 5, 2007
|
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KVH Industries to sell extended warranties for its TracVision satellite TV systems in RVs and autos.
Press Release, February 5, 2007
|
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Ryzex Group appointed by LXE as its first authorised repair centre in the UK.
Press Release, February 5, 2007
|
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New fire truck was away for warranty work when the big fire struck Lewiston, Maine.
Lewiston Sun Journal, February 4, 2007
|
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Class-action lawsuit accuses Dell executives of concealing quality declines so they could sell their stock.
Beta News, February 3, 2007
|
|
Oxlo Systems to provide integration services for the Ford warranty processing system to the automaker's export dealers.
Press Release, February 3, 2007
|
|
General Motors extends 5-year/100,000-mile powertrain warranty to GM Certified Used Vehicles.
Press Release, February 2, 2007
|
|
McCusker & Company LLC moves its corporate headquarters to Leawood, Kansas.
Press Release, February 2, 2007
|
|
ServicePower’s Field Service Solutions Division to provide Metabo Corp. with a warranty claims processing system.
Press Release, February 1, 2007
|
|
UK notebook maker Rock lengthens warranties to three years, backs them with insurance.
Press Release, February 1, 2007
|
|
StoneEagle Group and RouteOne LLC agree to integrate their dealer management software products.
Press Release, February 1, 2007
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| |
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January 2007 |
|
Michael Dell back as CEO of his company; Kevin Rollins resigns.
CNET News.com, January 31, 2007
|
|
Worker at Microsoft's call center hears numerous reports of Zune screen cracking for no apparent reason.
Engadget, January 31, 2007
|
|
H.I.G. Capital completes its acquisition of Warrantech for 75 cents per share.
Press Release, January 31, 2007
|
|
Honda recalls 11,000 model year 2006 ATVs to fix ball joints after getting 7 warranty claims.
Consumer Affairs, January 31, 2007
|
|
Congressman asks U.S. Coast Guard if problem-plagued National Security Cutter comes with a warranty.
Jackson MS Clarion-Ledger, January 31, 2007
|
|
Version 15 of Minitab Statistical Software can forecast future warranty claims, company says.
Press Release, January 31, 2007
|
|
Cell phone insurance companies Asurion, Lock\line, and Signal Holdings settle class action lawsuit in Florida.
MSNBC, January 30, 2007
|
|
GM's Lansing auto plant to be featured in a Super Bowl ad touting longer powertrain warranties.
Detroit News, January 30, 2007
|
|
Deutsch/LA gets the Saturn account after helping GM tout its longer powertrain warranties.
Adweek, January 30, 2007
|
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1979 UK law makes retailers liable for product failures; retail association posts durability guidelines.
Sky News, January 30, 2007
|
|
Parsons fixing problems that led to warranty claims at Baghdad Police College.
Washington Post, January 30, 2007
|
|
Photon Dynamics to delay its quarterly earnings release because it incorrectly calculated customs duties for exported warranty parts.
Press Release, January 30, 2007
|
|
Hubble telescope’s Advanced Camera for Surveys malfunctions two months before its warranty expires.
Space News, January 30, 2007
|
|
Doha Marketing Services Co. in Qatar to provide lifetime transferable warranties for all Honda vehicles it sells.
Gulf Times, January 30, 2007
|
|
Verizon rejected iPhone deal because Apple wanted control of distribution & repairs.
USA Today, January 29, 2007
|
|
Windows Vista-specific support is now available in North America through HP Total Care, Hewlett-Packard's PC service and support program.
Press Release, January 29, 2007
|
|
Enterprise asset management software from Datastream Systems helps bus company save $1 million in warranty claims.
Computerworld, January 29, 2007
|
|
Timken Co. reduces its earnings estimate because of lower sales and higher warranty reserves.
Press Release, January 29, 2007
|
|
Consumers say sensors inside their cell phones are incorrectly registering water damage, voiding their warranties.
Boston Globe, January 28, 2007
|
|
Caterpillar sued over alleged defect in model 3196 yacht engine's aftercooler; 95% failure rate seen.
Detroit News, January 27, 2007
|
|
Creators of "Wiinja" modchip say it bypasses Nintendo Wii copy protection, but installation voids warranty.
Daily Tech, January 27, 2007
|
|
Dell Europe launches Presto pay-as-you-go repair service for customers in the UK, France and Germany.
Silicon Republic, January 26, 2007
|
|
Microsoft's Entertainment and Devices division posts a quarterly loss, blamed in part on cost of longer Xbox 360 warranties.
Gamasutra, January 26, 2007
|
|
Effective Jan. 1, all vehicle service contract administrators must register with the Missouri Department of Insurance.
Press Release, January 26, 2007
|
|
At Mississippi boat show, Mercury offers buyers longer warranties on boat engines.
Tupelo Daily Journal, January 26, 2007
|
|
Homeowner misled by decal mailed out by rival water heater service company with instructions to paste it over original decal.
KGO-TV San Francisco, January 26, 2007
|
|
ARI acquires OC-Net Inc., a developer of Web sites for motorcycle, ATV, snowmobile & power sports dealers.
Press Release, January 26, 2007
|
|
Ford Motor Company reports $12.7 billion loss and a 9.5% sales decline for 2006; cites increased warranty costs at Jaguar and Land Rover.
Press Release, January 25, 2007
|
|
Albion Fire Department sends faulty fire truck back to American LaFrance for more warranty work.
Pawtucket Times, January 25, 2007
|
|
Old Republic International Corp. pins 2006 growth on trucking, home warranty, and financial indemnity insurance sales.
Press Release, January 25, 2007
|
|
American Financial & Automotive Services deploys StoneEagle's SEcureSCS for vehicle service contract administration.
Press Release, January 25, 2007
|
|
Cummins engines for Dodge trucks meet 2010 EPA standards while Ford sues Navistar over warranty costs.
Louisville Courier-Journal, January 24, 2007
|
|
DaimlerChrysler South Africa lengthens auto warranties to three years/100,000 km.
Wheels 24, January 24, 2007
|
|
Mazda, Honda, Toyota, Mitsubishi, and Kia top Warranty Direct reliability survey, with Renault, Alfa Romeo, Saab, Land Rover, and Jeep at the bottom.
Press Release, January 23, 2007
|
|
United States Warranty Corp. selects StoneEagle's SEcureCard for handling claim payments.
Press Release, January 23, 2007
|
|
Counterfeit auto parts cost Ford Motor Co. $1 billion annually, U.S. Chamber of Commerce study claims.
Detroit News, January 22, 2007
|
|
Lexmark chooses Cyberstar Infocom as its national distributor in India.
Channel Times, January 22, 2007
|
|
Kia chief says safety has become more important sales factor than long warranties over the past year.
Boston Globe, January 21, 2007
|
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Alldata Online provides vehicle owners with inexpensive access to technical service bulletins.
New York Times, January 21, 2007
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Service Management Group hires students to work on new warranty claims submission software.
Hattiesburg American, January 20, 2007
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Consumer Reports says car seats failed at 70 mph, not reported 38.5 mph; retracts article.
Detroit News, January 19, 2007
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BenQ commissions B2X Care Solutions GmbH to continue services for Siemens and BenQ Siemens mobile phones.
Press Release, January 19, 2007
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Albion Fire District wants voters to authorize legal action against American LaFrance for defective fire truck.
Firefighting News, January 19, 2007
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National Auto Warranty Services headquarters heavily damaged in overnight fire; nobody injured.
St. Louis Post-Dispatch, January 19, 2007
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Longer warranties and higher quality may help, but better marketing is needed in Detroit.
Brandweek, January 18, 2007
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Oracle and Mazda Canada report 99.7% accuracy for Just Good Data's Indico warranty forecasting system.
Press Release, January 18, 2007
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Winmark Homes offers two-year home warranty, five-year leak warranty, and 10-year structural warranty.
Press Release, January 18, 2007
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Law firm proposes settlement of National Warranty Insurance Risk Retention Group class action lawsuit.
Press Release, January 17, 2007
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BCB Technologies enables Home Concierge to keep track of warranty expirations, integrates with email and calendaring programs.
Press Release, January 17, 2007
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Mepco Insurance Premium Financing sells its insurance premium finance business but retains its warranty payment plan operations.
Press Release, January 16, 2007
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Toyota Motor North America president says Camry warranty claims have never been lower.
Chicago Tribune, January 15, 2007
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Housing project, built by KB Home and still under warranty, has grass growing through floors.
San Antonio Express-News, January 15, 2007
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Cell phone insurance policies are often not what the buyer thinks.
MSNBC, January 15, 2007
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Datavantage adds warranty tracking capabilities to Xstore point of sale retail system.
Press Release, January 15, 2007
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Enforcement of retail electronics warranty laws in Papua New Guinea said to be lacking.
The National, January 15, 2007
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Circuit City plans to prototype new kind of retail store in June, and build 300 in next 2 years.
Information Week, January 14, 2007
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Five things to know about home warranties.
Chicago Tribune, January 14, 2007
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Home inspection is not the same thing as an appraisal or a warranty.
The Signal, January 13, 2007
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Compliance Division at UAE's Dept. of Economic Development to help consumers with warranty disputes.
Gulf News, January 13, 2007
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Ford sues diesel engine maker Navistar over warranty costs.
Detroit News, January 12, 2007
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Ford accuses Navistar of not complying with a warranty cost-sharing agreement.
Associated Press, January 12, 2007
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Dell Canada sued in Ontario by owners of overheating Inspiron notebooks.
Press Release, January 12, 2007 (PDF file)
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Indian buyers of assembled PCs disappointed by the poor quality of after sales services.
Channel Times, January 12, 2007
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Apple UK launches two-year, £25 AppleCare Protection Plan for the iPod Nano and Shuffle.
Macworld, January 11, 2007
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Columnist asks if the iPhone's batteries will last longer than 18 months.
Information Week, January 11, 2007
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Other World Computing to back its ModBook, a modified Apple MacBook, with its own product warranty.
O'Grady's PowerPage, January 11, 2007
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N.E.W. Customer Service Companies distributes tiny bottles of aloe vera hand sanitizer at CES.
Richmond Times-Dispatch, January 11, 2007
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Sharp and its local distributor introduce one-year warranties on all color TVs sold in Nigeria.
Vanguard, January 11, 2007
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Siemens Power Generation signs service, maintenance and warranty agreement for the Roscoe wind farm in Texas.
Press Release, January 10, 2007
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Pat Moran retires as chairman of JM Family Enterprises six years after succeeding her father.
Miami Herald, January 9, 2007
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North Carolina Supreme Court to rule on breach of warranty case against Fleetwood Homes.
New Bern Sun Journal, January 9, 2007
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Toyota agrees to settle class action suit over sludge-clogged Toyota and Lexus engines.
Consumer Affairs, January 8, 2007
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AP/AOL Autos poll finds US buyers see foreign cars as higher-quality, but prefer American-made vehicles.
Press Release, January 8, 2007
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Beyond Warranty offers an onsite service program as an alternative to extended service plans.
This Week in Consumer Electronics, January 8, 2007
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Extended warranty providers say demand for their products remains high.
This Week in Consumer Electronics, January 8, 2007
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Lawyers say NHTSA's proposed TREAD Act rules violate the letter and spirit of the Freedom of Information Act.
San Francisco Chronicle, January 7, 2007
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Home warranties can help older homes compete with newer homes in the minds of buyers.
Huntsville Times, January 7, 2007
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Sporting Goods Intelligence sees new European Commission warranty directive coming.
Bike Europe, January 5, 2007
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US auto recalls plummet in 2006; researcher says GM OnStar helps cut warranty and recall costs.
Detroit News, January 5, 2007
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GE Money offers service contracts for motor homes, trailers and campers, administered by Auto Warranty Services.
Press Release, January 5, 2007
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National Home Protection denies home warranty claim, says annual cleaning receipt looked fake.
WABC-TV New York, January 5, 2006
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Assurant Solutions to add McAfee virus protection into service plans that include free 24/7 tech support and up to $2,500 in damage protection.
Press Release, January 4, 2007
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Election Assistance Commission bars Ciber Inc. lab from testing electronic voting machines.
New York Times, January 4, 2007
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Kymco USA licenses ARI's WarrantySmart Web-based warranty claims and product registration processing solution.
Press Release, January 4, 2007
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Saudi-based Gapcorp announces an agreement to provide three major Chinese automakers with extended warranty solutions.
Press Release, January 3, 2007
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TEAC America Inc. to offer extended and rapid exchange warranties on printers and data storage products.
Press Release, January 3, 2007
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Georgia law requires that new homes carry at least a one-year warranty, and contractors must be licensed.
Gainesville Times, January 3, 2007
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Shuford Mills lengthens warranties on Outdura performance fabrics for boats, awnings, and furniture.
Casual Living, January 2, 2007
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Consumers object to receiving refurbished mobile phones under warranty.
Columbus Dispatch, January 2, 2007
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Chevrolet dealer says in year-end sales race, longer powertrain warranties have increased import trade-ins.
Chicago Tribune, January 1, 2007
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Product lifecycle management helps speed products to market, feeds warranty data back to design
Industry Week, January 2007
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September 2000 to December 2008 |
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