Archived Copies of Warranty Week

December 2002 to Today

Commercial Service Contract Association: Industry leaders have launched a new trade association for commercial service contracts, with the inaugural meeting scheduled for tomorrow morning. But unlike with product warranties, extended warranties, and protection plans aimed at the buyers of consumer goods, the boundaries of the commercial service contract industry are not as sharply defined.
January 11, 2018
Extended Warranty Software: Unlike most other solutions, which are designed to integrate with passenger car dealer management systems or retail point of sale software, the new Mize offering is aimed at manufacturers engaged in the business-to-business sale of commercial service contracts.
September 14, 2017
Warranty Workshops: In less than two weeks, a team of warranty and service contract experts are going to conduct six half-day workshops aimed at both basic and advanced practitioners of topics such as warranty metrics, analytics, legal issues, service delivery, cost-cutting, revenue-raising, and ultimately an improved customer experience.
March 3, 2016
Warranty Master Class: The day before the sixth annual Warranty Chain Management Conference opens next month in Los Angeles, several warranty experts will deliver three-hour workshops aimed at those who already have some familiarity with warranty analytics.
February 18, 2010
Warranty Analytics: The Warranty Chain Management Conference in San Diego next week will feature both a workshop on loss cost analytics aimed at extended warranty providers and a warranty analytics software enhancement aimed at engineers and quality managers.
February 28, 2008
Automotive Warranty:  For some the trend is up, while for others warranty costs are falling. And those who make vehicles aimed at either summer or winter activities are seeing a seasonal pattern in their warranty costs.
October 17, 2006
Extended Warranty Association: A new trade group aimed at vehicle service contract administrators plans to focus on certifying inspectors and other business issues, leaving the lobbying and legal efforts to others. But is that enough to attract the big industry players?
February 22, 2006
Introducing Warranty Work: New service aimed at job seekers added to the Warranty Week website.
February 8, 2005