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Archived Copies of Warranty Week
December 2002 to Today
Worldwide Heavy Equipment Warranty Report:
Claims were up a bit last year but warranty accruals fell significantly, as did product revenue. As a result, the industry's claims rate was also up a bit while the average accrual rate fell. And the combined warranty reserve fund balances of the 52 companies we're tracking in this category grew five percent to a record $9.81 billion.
September 9, 2021
Warranty Claims & Reserves, Part 3:
While some of the sub-groups within the buildings category are dominated by companies such as Whirlpool, Carrier, and GE, others contain dozens of similarly-sized manufacturers. And while some of their warranty metrics are all over the chart, others are clumped into relatively tight clusters, like a marksman who never misses his target.
February 20, 2020
Sports Equipment & Consumer Electronics Warranty Report:
While they're not the top sources of warranty expenses, there is a lot of warranty activity in these industries. So rather than bury their claims and accruals in the "other" category, let's take a look at the warranty costs of everything from karaoke machines to golf clubs.
June 9, 2016
Three decades ago, American Home Shield, now part of ServiceMaster, invented a new category of extended warranties, covering the major systems and appliances in a home but not the home itself.
October 13, 2004
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