Archived Copies of Warranty Week

December 2002 to Today

Tavant Signs Kubota: The second time around, experienced customers will perform sophisticated analyses of warranty claims processing platforms before making their choice. One company graded vendors on 350 different metrics before deciding which platform they were going to buy.
September 20, 2018
VSC Industry Structure: In a business as opaque as the vehicle service contract industry, it's not always obvious who all the players are or how they all work together. And auto dealers who make the wrong choice of partners may not know it for years.
February 4, 2010
Flat Rate Extended Warranties: For shoppers, the choice at the cash register is to say yes or no. The competition is between administrators vying for exclusive contracts with the retailers. But now there's a new choice, for consumers to go home and buy their extended warranties over the Internet.
August 7, 2008
WCM Preview: Attendees at the Warranty Chain Management Conference will have their choice of two panel discussions and survey overviews on Thursday morning. Via different routes, both come to much the same conclusion: more work needs to be done on document communication and collaboration efforts.
March 4, 2008
Warranty Legal Solutions: So often warranty cost reduction efforts are focused on either the product or the process. But what about the warranty itself? At the WCM Conference, an attorney explained how the right choice of words can limit liability and reduce warranty cost.
March 21, 2006
Extended Warranty Bankruptcies: Like a tree falling in the woods, recent dot-com warranty failures went largely unnoticed by the media and unpredicted by either the regulators or the ratings agencies. So how can a customer be expected to make the right choice?
February 7, 2006
Warranty Primer: As requested by a student writing an independent study project, what follows is an essay about How Warranty Works. Industry experts who regularly read this column have a choice of either taking this holiday-shortened week off or correcting the editor's mistakes.
July 7, 2004