Archived Copies of Warranty Week

December 2002 to Today

Text Analytics for Warranty Claim Comments: Warranty comment data contains a wealth of useful information that is often overlooked or underutilized. A pragmatic text analysis begins by carefully converting text data into a structured format. Once that's been achieved, various visualizations and analytical reporting can be used to supplement findings from other structured data sources.
July 12, 2018
Warranty Apps: Smart phones need warranty coverage. But they also can be used as platforms to better control their own warranty coverage. Some apps focus on the consumer, either before or after the sale. Others aim to assist the repair crew, after a claim has been filed.
February 2, 2012
Computer Warranty Trends: While other industries are seeing claim rates rise and accrual rates fall, warranty providers in the computer industry are seeing claims rise slightly and accruals rise a lot. And it's not so easy to blame those changes on sales declines, or to link them with quality increases.
March 26, 2009
Fixing Computers: If it ain't broke but it won't work, making a warranty claim won't fix it. But some companies are now hiring "geeks" to sell PC tune-ups, or they're giving away free advice with their service plans, to help customers do everything from removing viruses to installing wi-fi modems.
January 31, 2006
Auto Inspectors: Continuing our tour of the extended warranty industry, this week we take a look at a company whose detailed inspections help warranty adjusters decide whether or not to pay a claim.
October 5, 2004
Turf Warranties: In some of North America's largest sports stadiums, the grass is always greener, thanks to AstroTurf and its successors. Unlike the sods it replaces, an artificial sports surface comes with an eight-year warranty. But if you're planning to make a claim, bring your lawyer.
February 10, 2004