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Archived Copies of Warranty Week
December 2002 to Today
The Abt Experience:
Not content to merely collect a sales commission and be done with it, Abt Electronics keeps tight local control over its extended warranties and service organization from a single location. And customer loyalty? We're talking customer love.
February 17, 2011
Warranty in Europe:
As a major part of consumer protection, warranty has a high priority in the policy of the European Commission. Consumers are protected by mandatory warranty periods of two years, by legal instruments to guarantee access to the aftermarket for automotive spare parts and by stringent rules for product safety. However, increasing warranty costs in the automotive industry may indicate that the reality of product quality has not yet met the requirements of those legal rules. A warranty industry association is needed to satisfy consumers and to reduce these tremendous costs.
June 29, 2004
Extended Warranties in the UK:
After concluding that British retailers charge some of the highest prices in the world for extended warranties, the UK's Competition Commission's final report advocates reforms of the salesperson-to-consumer relationship.
January 20, 2004
Responding to the
WEEE & RoHS Directives:
Electronics & appliance manufacturers must consider environmental impact beyond the point-of-sale.
November 24, 2003
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