Archived Copies of Warranty Week

December 2002 to Today

Extended Warranty Conference Overview: Nashville is once again the destination for the extended warranty industry's annual gathering. But this year, the day-and-a-half conference is supplemented by two additional half-days focused on the sales and marketing of service contracts.
September 22, 2016
Extended Warranty Conferences: As the old saying goes, two's company, but three's a crowd. With the Warranty Chain Management Conference a fixture in the spring, two conferences are competing to become the industry's preferred event in the early fall. This year, they were three weeks apart, but next year, there's only three days between them.
October 16, 2014
WCM Conference, Part Two: Even just the highlights expected over the course of the three days would take a month to detail. So here are just some of the themes and topics selected by the warranty experts headed to San Diego next week.
March 10, 2011
50/50 Warranties: Dealers who sell used vehicles sometimes can't afford or won't risk the cost of a limited warranty policy. So they ask customers to split the cost of repairs for the first 30 or 90 days. Some regulators say these types of warranties are unfair or misleading, but others say all that's needed is adequate disclosure.
May 13, 2010
Selling Peace of Mind: With all the negative publicity generated by the "expiring warranty" telemarketing scam, these days it's the auto dealers that need some reassurance about the value of selling vehicle service contracts to consumers. Below is a list of some of the benefits of the different types of VSCs, followed by two different lists compiled by industry associations that can help consumers spot a scam before they buy into it.
July 16, 2009
New Warranty Regulators: As the Obama administration gets up and running, new appointees are assuming command of the agencies that affect warranty policy. So far, the Dept. of Transportation, the EPA, and the SEC have new leaders, with announcements expected for the FTC and NHTSA within days. So what's likely to change?
January 22, 2009
Warranty Research Report: There are only a few more days to download free copies of the latest report from the Aberdeen Group. Using survey data, it finds a huge correlation between metrics, analytics, and success in warranty management.
July 30, 2008
Digital Projector Warranties: Engineers have known since the days of Thomas Edison that bulbs eventually burn out. For customers looking to buy a projector, however, the high cost of replacement lamps and the relatively brief warranties provided for them aren't always top of mind.
September 20, 2006
Digital Media Warranties: Digital music players and digital cameras, despite prices that sometimes surpass several thousand dollars, are never warranted for more than a year. Some manufacturers will cover labor charges for only the first 90 days, which pushes these units right to the edge of disposability, given the cost of repairs.
August 15, 2006
Computer Warranties: While most computers still carry a one-year warranty, some are covered for only 90 days while many office computers still cling to three-year warranty periods.
August 2, 2006
Computer Warranties: While most computers still carry a one-year warranty, some are covered for only 90 days while many office computers still cling to three-year warranty periods.
August 1, 2006
Jetliner Warranties: In the good old days, the airlines and aviation parts manufacturers already swamped by regulatory paperwork had little time for the additional bother of warranty claims. But in an era of falling revenue and rising costs, warranty has suddenly become very important to both operators and their suppliers.
March 2, 2004