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Archived Copies of Warranty Week
December 2002 to Today
In less than two weeks, a team of warranty and service contract experts are going to conduct six half-day workshops aimed at both basic and advanced practitioners of topics such as warranty metrics, analytics, legal issues, service delivery, cost-cutting, revenue-raising, and ultimately an improved customer experience.
March 3, 2016
FAST Act Lightens Delivery of Privacy Notices Burden for Service Contract Industry:
Service contract providers, already entangled by a web of state and federal insurance laws, must now navigate the ramifications of new privacy regulations. But if they call themselves financial institutions and follow some other rules, they could also free themselves of the need to send out annual privacy notices to their customers.
January 14, 2016
The E-Warranty Act of 2015:
The new law modernizes the options for compliance with the Magnuson-Moss Warranty Act and should also facilitate the e-delivery of service contracts. But other e-commerce laws state that parties must first agree to the use of electronic documents. The FTC must now write regulations that address these and other issues.
November 19, 2015
Spam Causes Gridlock on the Information Superhighway:
Some mailboxes will be abandoned, others will be walled off from the outside world, impacting information delivery services.
May 27, 2003
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