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Archived Copies of Warranty Week
December 2002 to Today
WCM Conference, Part Two:
Even just the highlights expected over the course of the three days would take a month to detail. So here are just some of the themes and topics selected by the warranty experts headed to San Diego next week.
March 10, 2011
Annual Warranty Totals & Averages:
While claims were up slightly in 2008, both warranty reserves and accruals actually plunged last year. And as sales fall, the percentage of product revenue spent on claims has risen. With no less than 21 charts, we detail the industry totals and averages for the past six years.
May 7, 2009
The Warranty Dashboard:
If a picture's worth a thousand words, then two graphs should be enough to detail a company's warranty history at a glance. Readily available data can be used to compute three key ratios that can illustrate trends and highlight anomalies.
February 6, 2007
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