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Archived Copies of Warranty Week
December 2002 to Today
Extended Protection Plans:
While warranty data is the starting point, warranty analytics is what drives the business. Warranty analytics can be used to create an intelligent extended protection plan that identifies the types of failures, which customers are most impacted by them, and what the root cause might be. This, in turn, also helps determine the right level of coverage to meet the customer's risk profile.
March 14, 2019
Warranty Management: The Next Frontier in Cost Reduction and Product Quality Improvement?
A new approach for exploiting warranty data offers manufacturing organizations a means of quickly finding and fixing product failures.
October 3, 2006
Extended Warranty Bankruptcies:
Like a tree falling in the woods, recent dot-com warranty failures went largely unnoticed by the media and unpredicted by either the regulators or the ratings agencies. So how can a customer be expected to make the right choice?
February 7, 2006
The best way to measure performance is not just by counting the number of failures or adding up the warranty costs. A better alternative is to measure how the product consumes energy to perform each of its functions, and how successfully it avoids failures caused by energy lost to friction, vibrations, or heat. In short, it's a restatement of the second law of thermodynamics.
May 31, 2005
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