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Archived Copies of Warranty Week
December 2002 to Today
Computer Warranty Providers:
Like a dog that doesn't bark, what hasn't happened to the likes of Apple, Seagate, and other warranty providers in the computer industry is more remarkable than what did. Meanwhile, HP, Sun, IBM, 3Com and Cisco continue to slowly but surely reduce their warranty costs.
June 27, 2008
Transforming a Warranty Program:
IBM drives warranty service quality improvements through a Business Partners network. Its new Service Advisory Council suggests paying bonuses for achieving certain performance metrics.
July 5, 2006
It's entirely possible that HP, Dell, and IBM are each now paying roughly the same percentage of their hardware revenue to satisfy warranty claims. A year ago, HP was paying much more, and Dell and IBM were paying less.
November 9, 2005
During the kickoff keynotes by HP and IBM at last week's Warranty Chain Management conference, the need to involve people in warranty transformation projects outranked all technical and financial challenges.
March 8, 2005
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