Archived Copies of Warranty Week

December 2002 to Today

Warranty Chain Management Conference: In the middle of the summer, in the middle of a pandemic, on the strip in Las Vegas, the annual gathering of the warranty management industry will reconvene after spending a year online. Insurance, telematics, sustainability, and automation are among the major topics on the agenda.
August 26, 2021
Assurant Inc. During the Pandemic: With a major share of the insurance underwriting for both retail appliance, electronics, and mobile protection plans as well as for auto dealer's vehicle service contracts and ancillary plans, the company is a bellwether for a large portion of the extended warranty industry, both in the U.S. and worldwide. And some peculiar things happened to both its revenue and profit rates last year during the pandemic and the lockdowns that resulted.
June 17, 2021
Hornbeam Insurance Targets Small-Scale Deals: After all the recent industry consolidation, just a handful of very large insurance companies dominate the service contract industry. And their retail and manufacturing clients also tend to be large companies, leaving an opening for an insurance underwriter aiming for small-scale deals.
November 21, 2019
Service Contracts and the Magnuson-Moss Warranty Act:  This article, by two expert attorneys, is intended to help readers navigate the subtle boundaries between the Magnuson-Moss Warranty Act and the service contract laws of the U.S. states, and to help explain the key differences between product warranties, service contracts, and insurance.
February 7, 2019
PCMI Signs AmTrust for Reinsurance Software: As AmTrust looks for ways to boost its core insurance underwriting business, making it easier for clients to see the financial metrics of their reinsurance investments becomes a priority. And PCMI's modular approach to reinsurance reporting software makes it easier for AmTrust to implement.
January 31, 2019
Service Contract Market Size: There are signs that the market is topping out at current levels, although home warranty sales continue to soar. Other types of protection plans, such as vehicle service contracts, mobile phone insurance, and extended warranties for brown and white goods, are no longer growing like they used to, though jewelry and furniture protection programs showed slight growth.
February 1, 2018
Commercial Service Contracts, Part 2: Though the terms extended warranty and service contract are used interchangeably, in a commercial setting a service contract can mean much more than an insurance-like agreement. It can include maintenance and product support, with a focus on response time and cost, and may have only incidental ties to the repair of defects or malfunctions.
January 18, 2018
Commercial Service Contracts, Part 1: The importance of extended warranties sold to commercial customers is steadily increasing, as measured by the percentage of revenue they represent for manufacturers, and by the amount of business they represent for insurance companies. And in response, industry leaders have launched a new trade association for commercial service contracts.
December 7, 2017
Service Contract Insurance Stocks: Though there are very few publicly-traded companies that derive most of their revenues from sales of extended warranties, almost a dozen public companies have a significant share of the business. Whether it's from home warranties, auto, electronics or mobile phones, the success of their protection plan sales efforts provide investment opportunities to outsiders.
September 28, 2017
FAST Act Lightens Delivery of Privacy Notices Burden for Service Contract Industry: Service contract providers, already entangled by a web of state and federal insurance laws, must now navigate the ramifications of new privacy regulations. But if they call themselves financial institutions and follow some other rules, they could also free themselves of the need to send out annual privacy notices to their customers.
January 14, 2016
Microsoft Complete & AmTrust: Rather than keeping it in-house as they added more hardware to their product line, the manufacturer partnered with an insurance company to launch a suite of protection plans globally. And as the insurance company learned to work at the same Internet speed as the manufacturer, it also learned to love completely new product categories for which there's no loss cost data to help them.
December 17, 2015
Service Contract Insurance Stocks: While service contract underwriting is only a small part of the insurance industry, it's a large part of the revenue stream of a handful of insurance companies. Here are the stock price and dividend yields of eight of the largest from May 2008 until today.
December 3, 2015
Service Contract Underwriters: Well over half the service contracts sold each year to consumers are backed by publicly-traded insurance companies based in the U.S. What follows is a list of their financial strength ratings and a look at their stock market track record since 2008.
February 5, 2015
Mobile Phone Service Contracts: Electronics retailers can't sell insurance, so instead they sell service contracts that cover just defects, malfunctions and some damage. But customers are realizing they also need loss and theft insurance for their smartphones, which only the wireless phone companies currently sell.
November 21, 2013
Mobile Phone Insurance Market Shares: The top four wireless carriers in the U.S. collect more than $7.8 billion in protection plan premiums from their customers, and top electronics retailers collect an additional $4.3 billion for mobile phone service contracts. A handful of administration and insurance companies work with them.
November 14, 2013
Mobile Phone Insurance: While most service contract providers have been able to expand service contracts to cover certain types of damage, only the wireless carriers have been able to bundle insurance policies that cover loss and theft with service contracts that cover defects and malfunctions.
October 31, 2013
Appliance Service Contract Underwriters: The names in the terms and conditions of a service contract are seldom the same as the name of the parent companies. And then there are the holding companies and investment companies that own the parents. In the retail appliance realm, we found just 10 insurance companies underwriting all service contracts. Here's a profile of each, along with links to their ultimate parents.
October 17, 2013
Addressing Common Business Challenges Associated with Manufacturer Warranties: Proper estimation and accounting of warranty costs isn't easy, but the benefit of doing so is enormous. Actuaries in pursuit of precise and accurate forecasts can employ techniques similar to those used in estimating the financial impact of insurance coverage, and can help a company avoid restatements and other adverse impacts that could threaten its profitability.
January 31, 2013
Solar Warranties, Part 3: What happens if my manufacturer goes under? Insurance carriers may have an answer for that question, both as backers for lengthy manufacturers' warranties and as underwriters for extended warranties. Homeowners want peace of mind and so do the investors behind the huge projects.
December 15, 2011
Solar Warranties, Part 2: How the manufacturers of photovoltaic systems themselves explain the risks and metrics behind their product warranties, and how a few are securing warranty insurance to help reduce those risks.
December 8, 2011
Warranties During Disasters: While warranties cover defects and insurance covers damage, there is quite a bit of overlap between the two. And in the past month, disasters and disturbances have made people aware that it really can happen to them.
September 1, 2011
WCM Conference, Part Three: The future of the consumer electronics industry was the subject of a panel discussion that brought together retailers, manufacturers, repair service providers, insurance underwriters and extended service contract administrators to talk about everything from OnStar to iPhone.
March 24, 2011
Vehicle Service Contract Underwriters, Part 1: If you know how many vehicles were sold and how much insurance was purchased, you can make a pretty good guess of how much consumers have spent on vehicle service contracts. But who sold them? How much were they? Some answers follow.
August 26, 2010
Extended Warranty Insurance Companies: All four of our imaginary investments are up, with AIG rising the least and Assurant rising the most. And now our hypothetical extended warranty stock fund has grown with the addition of four more insurance companies that also underwrite service contracts.
August 5, 2010
Top Auto Insurance Companies: One would expect a high correlation between those offering auto insurance policies and those offering vehicle service contracts or mechanical breakdown insurance to consumers. But Zurich is the only one with a major presence in both.
June 25, 2010
Motorcycle Service Contracts: As with passenger cars, the policies exclude consumables, accidental damage, and routine maintenance. And as is done with RVs, they are starting to cover perils such as being stranded far from home. But some say that takes them dangerously close to the line between service contracts and insurance. Others wonder if these new bells and whistles are all that necessary.
May 6, 2010
Service Contract Underwriters: The insurance companies that back service contracts are graded on their financial stability. And while the Detroit Three automakers and some of the other recipients of the TARP bailout billions get relatively low grades, most of the majors remain on the honor roll with an A- or better.
February 11, 2010
Home Warranty Insurance: While our American readers go on holidays to eat turkey and watch football, we're shifting our focus to how the governments of New South Wales and Ontario have gotten deeply involved in new home warranties. Both require those warranties to be insured, but that hasn't worked out as well in Australia as it has in Canada.
November 25, 2009
Warranty Service Providers: It's all mixed up. Retailers are selling products under their own brand names and manufacturers are selling their own service contracts. Bankruptcies have exposed how precarious product warranties can be, while insurance has demonstrated how extended warranties can survive even a liquidation. Perhaps it's time for OEMs to think about partnering with administrators and insurance companies?
June 4, 2009
Warranty Insurance: Properly insured and administered, an extended warranty can survive the bankruptcy of a retailer, dealer, or manufacturer. And in cases where customers doubt the survivability of a manufacturer's product warranties, insurance can reduce uncertainty and build confidence. Could this also work in Detroit?
May 21, 2009
Extended Warranty Insurance Companies: The advice columns tell you not to buy extended warranties, but they never tell you not to buy extended warranty companies. Of the four largest publicly traded warranty insurance companies, at least two offer dependable dividend yields and perhaps also capital gains as the recovery takes hold on Wall Street.
May 14, 2009
Manufacturer's Extended Warranties: Although retailers dominate the business, a handful of manufacturers do very well for themselves in the extended warranty business. Now a major bank's insurance unit wants to help more of them to launch service plan sales efforts.
February 14, 2006
Extended Warranty Administrators: While auto and PC manufacturers have the top spots, insurance companies and third party administrators grab the bulk of the pie.
January 19, 2005
Selling Customer Care: While an extended warranty is a type of insurance contract, NEW sells it as an enhanced customer assistance program, promising consumers 24x7 access to advice and boosting customer loyalty for retailers.
October 19, 2004
The SAFE Guys: As with manufacturer's product warranties, the extended warranty industry is huge yet easy to take for granted. Two industry experts explain why they left the comfort of the insurance business to open their own extended warranty consultancy.
September 28, 2004
Extended Warranties: Heard of NAT? Even some within the automotive and insurance industries the company serves haven't. But with marquee clients such as Universal Warranty on board and a focus on meeting and greeting industry players, all that's about to change.
October 20, 2003