Archived Copies of Warranty Week

December 2002 to Today

Detroit Auto Warranty Update: It was supposed to be a down year, with car sales down and warranty expenses down also. The first part came true, and warranty work was way down last spring, but the latest financial data from the top U.S.-based automakers has warranty costs soaring late last year.
February 18, 2021
HVAC Equipment Warranty Report: The big news is that after years in which most of the top HVAC companies were part of much larger conglomerates, now we have two new "pure play" industry members after the latest round of spin-offs and divestments.
May 28, 2020
U.S. Commercial Vehicle Makers: The warranty expense data in their latest financial reports suggest that the top U.S.-based truck, bus, construction equipment, and agricultural vehicle makers are doing just fine, with relatively stable amounts of claims and accruals, after several reported noticeable expense spikes in previous years.
December 19, 2019
QuickReg Product Registration: QuickReg, the next-generation registration tool from After, Inc., incorporates proprietary cloud-based technology and the latest in artificial intelligence advancements to simplify product registration and deliver significant ROI for manufacturers.
April 25, 2019
WCM Conference Schedule:  Attendees have some tough choices to make between six different parallel conference tracks. Several continue to repeat the dual themes of warranty fraud detection and the Internet of Things, while many showcase the latest innovations that new technology has to offer to warranty professionals.
March 7, 2019
New Home Warranty Expense Rates: Last time there was a recession, the warranty metrics of new home builders flashed danger signals more than a year before it officially started. Currently, there's nothing to worry about, by the looks of the latest industry data.
October 12, 2017
Thirteenth Annual Product Warranty Report: As the latest charts clearly show, American manufacturers are spending less on warranty than they used to. But is it because of better products, less costly repairs, or fewer sales? Now that the 2015 warranty expense data collection is almost complete, it's time to figure out why claims and accruals are declining.
March 24, 2016
Mize Launches Warranty Connect: The second time around, you know how to avoid the pitfalls, the roadblocks, the bottlenecks and the obstacles. And you can take advantage of the latest technology such as cloud computing and smartphones to make it smaller, better, faster, and less costly.
October 8, 2015
Telecom Equipment Warranties: With so many big companies off the list after acquisitions and bankruptcies, many of those still left are finding it hard to keep costs low. But a handful are making spectacular progress, according to the latest data.
April 25, 2013
Used Auto Warranties: Signs of life are beginning to appear in the used auto industry as partnerships are formed and annual sales increases are claimed. One of the latest deals is struck between the makers of electronic contract and tax form software and a veteran administrator of service contracts sold by used car dealers.
August 6, 2009
Warranty Research Report: There are only a few more days to download free copies of the latest report from the Aberdeen Group. Using survey data, it finds a huge correlation between metrics, analytics, and success in warranty management.
July 30, 2008
Warranty Claims & Accruals: While some U.S. manufacturers are still preparing their latest financial statements, most of the largest warranty providers have already announced their second quarter claims and accruals. While some of the top 50 are spending more on warranty than a year ago, most are spending less, and a few are spending a lot less.
August 17, 2004
Warranty Claims Rates: In both the automotive and computer industries, the OEM -- the brand name on the product -- is frequently left holding the bag when it comes time to pay warranty claims. As the latest data shows, their suppliers usually see much lower warranty claims rates.
June 2, 2004
Warranty Claims: While some U.S. manufacturers are still preparing their latest financial statements, most of the largest warranty providers have already announced their first quarter claims and accruals. Half of the top 50 are spending more on warranty than a year ago while half are spending less.
May 18, 2004