Archived Copies of Warranty Week

December 2002 to Today

Asian Auto Warranty Expenses: While the Japanese and Indian car manufacturers had plenty of time to react to the global pandemic in their most recent fiscal years (which ended in March), the Korean and Chinese companies also seem to have seen it coming. Warranty accruals are down along with sales, and so are reserves, while claims are up. But the Chinese warranty metrics remain baffling.
September 3, 2020
WCM Workshop Schedule: Six half-day classes on topics of interest to warranty professionals and service contract practitioners are scheduled for Tucson in early March, during the day before the beginning of the main conference.
February 16, 2017
Extended Warranty Conferences: Both the show in Chicago and the one in Nashville last month were generally regarded as advancements over their 2014 editions, with better presenters, more people, and much improved venues. But they're still not in the same league as the conference held in March, according to people who have been to all three shows.
October 15, 2015
Warranty Software Report: IDC Manufacturing Insights has documented the spectrum of claims processing tools available to warranty providers and extended warranty administrators. And like it did in March with its warranty analytics vendor assessment, the crew once again looked at each company's current capabilities, target customers, industries served, and future strategies.
July 26, 2012
New Board Members Sought: As president and co-founder Glen Griffiths steps down, new leadership is sought for the Institute of Warranty Chain Management at its annual meeting on March 15 in San Diego. Two members have put their names in the hat, but additional openings exist.
February 24, 2011
Warranty Workshops: What's the probability that two Russian physicists with degrees from the same university would deliver back-to-back workshops on new statistical approaches to warranty data? On March 10, that's exactly what's on the agenda for the WCM Conference's opening day.
February 5, 2009
Warranty Institute Opens: The Institute of Warranty Chain Management begins accepting memberships this weekend, more than two-and-a-half years after forming. The Web site's almost done, some 60 white papers are waiting to be downloaded, and a training program for warranty professionals is scheduled to begin in March.
October 30, 2008
Top 100 Warranty Providers: Key ratios show how some manufacturers have made fairly radical changes in their warranty finances over the past year. But, like a dog that doesn't bark, what's remarkable is how few of the biggest warranty providers have seen relatively big increases or decreases since March 2007.
June 12, 2008
Mark Your Calendars: Both pre- and post-show events now surround the WCM conference in early March, plus there are now additional warranty events to consider attending in February and June.
January 18, 2006
Warranty Management Conference: If the WCM show in March drew heavily from Silicon Valley, last week's warranty show in Chicago attracted a mainly Midwestern crowd of manufacturers, who came to hear about the best practices of their peers. What they heard instead was lots about service and quality and other topics at the periphery of warranty.
September 27, 2005