Archived Copies of Warranty Week

December 2002 to Today

Extended Protection Plans: While warranty data is the starting point, warranty analytics is what drives the business. Warranty analytics can be used to create an intelligent extended protection plan that identifies the types of failures, which customers are most impacted by them, and what the root cause might be. This, in turn, also helps determine the right level of coverage to meet the customer's risk profile.
March 14, 2019
Manufacturer's Warranty Conference: More than anything, the WCM Conference is a place for manufacturers to meet and talk about problems and projects -- to see what everyone else is up to. Beginners learn from experts, and the experts learn from each other.
February 20, 2014
Navistar's Warranty Woes: Its older engines don't meet EPA standards and need more warranty work than expected. Profits have vanished as costs have risen. Competitors are winning both the technology battle and the court fights. And a hostile takeover attempt may be imminent.
June 21, 2012
Warranty Forum: Manufacturing Insights plans to invite the CIOs of all manufacturing companies to meet quarterly to talk about warranty and other topics.
August 9, 2005
Meet the SCIC:  The Service Contract Industry Council fills the role of lobbyist and extended warranty industry watchdog.
March 3, 2003