Archived Copies of Warranty Week

December 2002 to Today

Mid-Year U.S. Auto Warranty Expenses: As if the pandemic wasn't enough of a challenge, the top U.S.-based automakers also now face a spike in recall costs that have driven up their warranty accruals dramatically, not only at the end of 2020 but also in the middle of 2021. The result is alarming warranty expense levels not seen before, but easy to spot in these charts.
September 16, 2021
Warranty Chain Management Conference: In the middle of the summer, in the middle of a pandemic, on the strip in Las Vegas, the annual gathering of the warranty management industry will reconvene after spending a year online. Insurance, telematics, sustainability, and automation are among the major topics on the agenda.
August 26, 2021
Eighteenth Annual Product Warranty Report: When the pandemic began a year ago, shopping and work patterns changed radically, as many people found it hard to leave their homes or get to work. One would have expected a deep dive in warranty claims early on, but there was an even deeper drop in warranty accruals in the middle of the year, and a much higher makeup effort towards the end of the year.
March 25, 2021
U.S. & German Auto Warranties: Car manufacturers based in Germany have the highest warranty expense rates in the industry. But that doesn't mean they make the worst cars and more than it suggests that China, the country with the lowest warranty expense rates, makes the best cars. Somewhere in the middle are the U.S. and Japan.
October 25, 2018
U.S. & European Auto OEM Warranty Report: While Volkswagen and Fiat have seen their warranty costs rise significantly in recent years, BMW, Daimler and Tesla have driven their expense rates down. And somewhere in the middle this year are Ford and GM.
April 6, 2017
Japanese & European Warranties: While consumer electronics have some of the lowest warranty costs, computers have some of the highest claims rates. And telecom gear is somewhere in the middle, as a look at eight of the top international suppliers details.
July 22, 2010
Warranty Conference,
Part Five: With extended warranties, a lack of regulations invites inconsistency. But too much regulation could drive up costs. The SCIC's attorney helps states find a middle ground.
April 5, 2005
Warranty Industry Associations: Until recently, nobody thought warranty could support a trade association, especially one that crosses industry boundaries. But when a warranty seminar held in a Detroit suburb in the middle of the week sells out, you can bet people will take notice. So who can host a talking shop for warranty professionals?
April 27, 2004