Archived Copies of Warranty Week

December 2002 to Today

Are Retailers Paying Too Much for Their Extended Warranty Programs? In order to maximize retail margins and customer loyalty in a post-COVID-19 world, retailers will need to reconsider every aspect of their operations, from floor planning, staff training, vendor management, and customer engagement strategies, to their extended warranty programs.
September 17, 2020
International Aircraft Warranties: The bigger the plane, the higher the price, and the lower the warranty expense rate as a percentage of that average selling price. The products of the top seven aircraft manufacturers in the world can basically be ranked in size order, with the largest paying under 0.4% on warranties and the smallest paying 4% or more on warranties.
August 6, 2015
Warranty Expense Reductions: As the year comes to a close, we take a look at which of the largest warranty providers has achieved the largest expense rate reductions in the past 12 months. But in order to compare companies against each other, first we have to compare each company to itself over time.
December 19, 2013
Food Service Equipment Warranties: The commercial appliances used in restaurants cost more to buy but less to keep in good working order. Over the past 10 years, the average warranty expense rates for professional food service equipment has been less than half as much as for home kitchen appliances.
June 13, 2013
Security Equipment Warranties: All the gear used to detect threats and catch criminals have their own warranties, and the expense of keeping all those brand new machines in good working order is significant for the companies involved.
June 6, 2013
Warranty Accruals per Vehicle: While we can't say who builds a better car, we can figure out which automakers are budgeting for the lowest warranty costs per vehicle. Worldwide, Honda leads and Daimler lags, but the order of the six OEMs between them is somewhat surprising.
July 7, 2011
NEW's Smart Procurement: By taking advantage of ServiceBench's connectivity with servicers and parts distributors, NEW is hoping to speed up repairs by helping servicers to find and order parts. The resulting reduction in turnaround time should make NEW's retail clients happier and its service contract customers less unhappy.
June 18, 2009