Archived Copies of Warranty Week

December 2002 to Today

Automotive Warranty Report: Dollar for dollar, the cost of a truck warranty is about the same as the cost of a warranty on a much smaller vehicle. But with trucks, the costs are spread more evenly among multiple companies, while with cars the OEM usually pays the most.
March 26, 2015
Warranty Stability:  Whether a company pays a little or a lot for warranty claims, the stability of the reserve fund should be preserved. But out of the top 100 warranty providers, only 24 seem to be doing it well, as measured by changes in some key ratios over time.
October 31, 2006
Warranty Software: Good planning pays off as Ingersoll-Rand converts its first, second, and third business units to a new Web-based warranty claims processing system. Now, as other departments eye all that warranty data, the company looks for better reporting and analysis tools.
February 28, 2006
Auto Warranties: While the Big Three sold two-thirds of the vehicles purchased in the U.S. in 2003, they settled three-quarters of the warranty claims. On average, Detroit pays twice as much in claims per vehicle as Toyota and Honda. But that's not the only quality gap. Recent research finds striking gaps between perceived and actual quality levels.
January 27, 2004