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Archived Copies of Warranty Week
December 2002 to Today
ServiceBench Signs HomeServe:
When it came time to upgrade its field service management system, the home warranty company turned to Asurion's ServiceBench unit for a cloud-based service platform that could connect its customers, contractors, and service center team, helping them to make sure that the right contractor is assigned for the job and that they show up at the appointed time.
August 23, 2018
Tavant Partners with Salesforce.com:
As a platform heavy with sales force automation tools drives deeper into after-sales service and support, it gains a partner with a very deep base of knowledge in warranty management. And Tavant, gains a pathway into cloud computing and software as a service.
June 26, 2014
Warranty & Mobile Apps:
Android and Apple mobile devices, already a huge market for extended warranties and service contracts, are quickly becoming a platform for warranty professionals who spend a lot of time working away from the office.
October 18, 2012
In most industries, the consumer-facing brand name suffers most of the warranty cost, and their suppliers get off lightly. But with semiconductors, it's the production platform providers who are left holding the bag.
December 6, 2005
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