Archived Copies of Warranty Week

December 2002 to Today

Fourteenth Annual Product Warranty Report: Warranty expenses are down but sales are up, which means a lot of companies have learned how to improve their warranty processes, increase quality, and reduce costs. But the cost reductions have become less steady in recent years, as if there's no more progress to be made. Is that the case? Or is this merely a pause before the next breakthroughs arise?
March 23, 2017
Sports Equipment Warranties: While the makers of sports-oriented vehicles are cutting their warranty costs, those who make the equipment used by players aren't making much progress. Most of them spend about the same percentage of sales on warranty costs now as they did a decade ago.
June 19, 2014
Automotive OEM Warranty Report: While warranty expenses are down significantly among vehicle makers as a group, the real progress has been made primarily by Ford and GM.
April 17, 2014
Telecom Equipment Warranties: With so many big companies off the list after acquisitions and bankruptcies, many of those still left are finding it hard to keep costs low. But a handful are making spectacular progress, according to the latest data.
April 25, 2013
Appliance & HVAC System Warranties: While they haven't made much progress with warranty cost-cutting, they also haven't seen much increase. And given all the financial problems reported by builders lately, merely staying the same looks good in comparison.
May 17, 2012