Archived Copies of Warranty Week
December 2002 to Today
- The Global Warranty Services Community Is Reflecting a Return to Growth -- and Profitability!: After conducting its fourth annual Warranty Chain Management Benchmark Survey, Strategies For Growth president and principal consulting analyst, Bill Pollock, has put together a results package consisting of an Analysts Take paper, a webcast and a WCM Conference workshop. The webcast will be hosted by PTC Warranty and Contract Management on May 24, 2018.May 3, 2018
- New Home & RV Warranty Report: Put a home on wheels and its warranty costs rise. While the warranties on traditional site-built homes typically cost the builder about one percent of selling price, the warranty cost of mobile homes is somewhat higher. And the warranty cost of modular, prefabricated homes may be highest of all.May 21, 2015
- Effective Warranty Management for Improved Customer Satisfaction and Profitability in 2015: After conducting an extensive survey of the global warranty chain management community last year, Strategies For Growth president Bill Pollock has put together a results package consisting of a white paper, a webinar, and a WCM workshop on the subject of current trends in warranty management.January 29, 2015
- Tenth Annual Warranty Report,
Totals & Averages: The automotive manufacturers are cutting their warranty expenses while the computer makers are seeing higher costs. But put them together, and they're paying the smallest percentage of their revenue ever for warranty work on their products.March 21, 2013 - Warranty Maturity Model: Now that three companies have put themselves through the self-assessment and compared notes, it's time to widen the offer to additional manufacturing companies. Next month, the three companies will present case studies at the WCM Conference in Orlando.February 9, 2012
- New Board Members Sought: As president and co-founder Glen Griffiths steps down, new leadership is sought for the Institute of Warranty Chain Management at its annual meeting on March 15 in San Diego. Two members have put their names in the hat, but additional openings exist.February 24, 2011
- Auto OEM Accruals per Vehicle: Measured as a percentage of revenue or as an amount of money set aside per vehicle sold, warranty accruals have declined dramatically for Ford and GM. Some warranty metrics even put Ford slightly ahead of Toyota, though Honda remains the low-cost champ.July 8, 2010
- Warranty Reserves: Over time, both companies and industries make consistent choices regarding how much revenue to put aside to fund future warranty claims, reflecting the outlook of their forecasters.May 9, 2006
- The Warranty Cushion: Very large companies put aside proportionally more to pay warranty claims than either mid-sized or small companies, while very small companies allow their reserve fund ratios to rise and fall. The difference between them is their skill at the arts of warranty estimation and accruals.June 8, 2004