Archived Copies of Warranty Week

December 2002 to Today

Computer Industry Warranty Report: Though the totals and averages are declining, we can't be sure it isn't caused primarily by all the companies going private or getting acquired by non-reporting parents, and thereby dropping from the list of warranty expense report providers.
May 2, 2019
PCMI Signs AmTrust for Reinsurance Software: As AmTrust looks for ways to boost its core insurance underwriting business, making it easier for clients to see the financial metrics of their reinsurance investments becomes a priority. And PCMI's modular approach to reinsurance reporting software makes it easier for AmTrust to implement.
January 31, 2019
Text Analytics for Warranty Claim Comments: Warranty comment data contains a wealth of useful information that is often overlooked or underutilized. A pragmatic text analysis begins by carefully converting text data into a structured format. Once that's been achieved, various visualizations and analytical reporting can be used to supplement findings from other structured data sources.
July 12, 2018
Warranty & Corporate Inversions: Although warranty has an effect on taxes, the movement of a company's headquarters from a high-tax to a low-tax country doesn't seem to change its warranty claims or accrual rates. The merger of product lines has a much bigger effect, no matter what their nationality. But in at least one case, a company leaving the U.S. decided to cease complying with warranty reporting rules.
August 4, 2016
Top Warranty Acquisitions: Every once in a while, a manufacturer or retailer is acquired and ceases reporting its warranty expenses, while the acquiring company reports the amount of warranty reserves it gained through the purchase. What follows are some of the largest transactions of and by U.S.-based warranty providers in the past 18 months.
November 12, 2015
U.S. & Asian Auto Warranty Report: Almost every passenger car manufacturer is reporting rising warranty expense rates, thanks to soaring recall costs. But while some OEMs are seeing their costs per unit rise by a third or even by half, a few are reporting only small increases.
July 16, 2015
Automotive Warranty Report: While suppliers seem to have gotten a reprieve from escalating pressure to pay a greater share of warranty costs, OEMs are enjoying fast sales growth and a return to old levels. Meanwhile, Ford has decided to begin reporting warranty and recall costs together.
April 5, 2012
Automotive Supplier Warranties: While costs are down, so are sales. And while many suppliers are reporting higher sales in 2010, the proportion between their warranty costs and sales is higher than ever. And that's the unfortunate result of an increased effort by vehicle makers to push more of their warranty costs back onto their suppliers.
December 2, 2010
Early Warranty Data: While only a few dozen of the hundreds of warranty reporting manufacturers have filed their year end 2008 financial reports so far, very few of these early filings reflect the turmoil one would expect, given the gloom of recent headlines. Are these early filers the exceptions? Or are things really not as bad as they seem?
January 29, 2009
Warranty Reporting vs. Analytics: One turns the past into charts. The other turns the future into actionable items. But some people who know the difference between the two don't want to talk about it, for fear that they'll lose an edge on their competition.
July 11, 2006
Warranty Compliance: The list of companies reporting upon their warranty accounts is constantly changing as new companies begin complying with the new rules while old companies close down or get acquired. A handful of companies sometimes forget to include details about their warranty spending, while others simply disregard the rules.
May 23, 2006
Warranty Software: Good planning pays off as Ingersoll-Rand converts its first, second, and third business units to a new Web-based warranty claims processing system. Now, as other departments eye all that warranty data, the company looks for better reporting and analysis tools.
February 28, 2006
Is the TREAD Act Working? It may still be too early to say for sure, but recent auto safety-related announcements have been filled with specific quantitative data about warranty claims and failure rates. Could it be that the TREAD Act's Early Warning Reporting system is really doing its job?
March 16, 2004