Archived Copies of Warranty Week

December 2002 to Today

Warranty Claims & Reserves, Part 1: Using three metrics: claims, reserves, and sales, we can calculate which industries and even which individual companies are over or under the averages for both their spending on claims and the capacity of their reserve funds. And by charting the results, we can see which companies, industries or manufacturing sectors have the most consistent warranty expenses.
February 6, 2020
The State of Warranty Chain Management: Results of annual survey suggest the global warranty services market appears to be moving toward a more expansive period of growth in 2019.
January 10, 2019
The Global Warranty Services Community Is Reflecting a Return to Growth -- and Profitability!: After conducting its fourth annual Warranty Chain Management Benchmark Survey, Strategies For Growth president and principal consulting analyst, Bill Pollock, has put together a results package consisting of an Analysts Take paper, a webcast and a WCM Conference workshop. The webcast will be hosted by PTC Warranty and Contract Management on May 24, 2018.
May 3, 2018
Service Contract Market Research: Protection plan buyers are more loyal to both the brand and to the retailer, according to results of a consumer survey commissioned by The Warranty Group. And they're also happier with their purchases than non-buyers.
March 9, 2017
Effective Warranty Management for Improved Customer Satisfaction and Profitability in 2015: After conducting an extensive survey of the global warranty chain management community last year, Strategies For Growth president Bill Pollock has put together a results package consisting of a white paper, a webinar, and a WCM workshop on the subject of current trends in warranty management.
January 29, 2015
New Homes & Building Materials Warranty Report: As sales recover, warranty expense rates are getting back to normal for the builders. But some of their suppliers, such as the makers of electrical and plumbing fixtures, are now enjoying the results of a decade of warranty cost-cutting.
May 8, 2014
Extended Warranty Survey: At long last, warranty researchers are publishing the results of surveys and vendor assessments, as the industry matures and the appetite for analysis and expertise grows. One study was released and another was previewed at this week's WCM Conference.
March 8, 2012
Five-Year Warranty Trends, Part Two: While several of the biggest warranty spenders have compiled remarkably consistent results since 2003 in terms of the percentage of revenue they spend on warranty work, others have managed to reduce their costs considerably over time. And then there are the handful that saw costs rise by remarkably high amounts.
April 2, 2008
Warranty Benchmarking Survey: Though the sample size was small, the results were significant. And this is just the initial round of APQC's planned expansion into the benchmarking of warranty repairs and other after-sales services.
October 16, 2007
Reducing Warranty Claims: Sometimes a company focuses its engineering talent on a manufacturing problem that once solved, results in soaring product quality improvements and plummeting warranty costs. Other times, a company gets lucky as product families mature and installed bases age themselves out of warranty.
February 3, 2004
The Warranty Week 500 Most of the major players in warranty claims management recently reported details about their warranty reserve funds, claims and accruals during the second quarter. Here are the summary results.
September 8, 2003
Who Are You? Warranty Week editor asks readers to identify themselves and their places of business, and tabulates the results.
August 25, 2003
Home is Where the Warranty Is: Most of the major homebuilders recently reported details about their first quarter warranty spending. Here are the results, organized into segments for site-built homes, motorized recreational vehicles, and prefabricated/manufactured homes.
June 16, 2003
Introducing the Warranty Week 500: Most of the major players in warranty claims management recently reported details about their first quarter spending. Here are the results, organized by industry.
June 9, 2003
Diesel engine makers deliver upbeat quarterly results.  
April 28, 2003