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Archived Copies of Warranty Week
December 2002 to Today
U.S. Auto OEM Warranty Expenses:
Now that the second-quarter financial reports are all in, we take a look at the warranty metrics of the U.S.-based industry that manufactures cars, trucks, buses, and all sorts of other vehicles, both large and small. And while the overall totals and averages didn't shift much, some companies saw big changes in their warranty costs.
September 5, 2019
Automotive Supplier Recoveries:
A decade ago, the largest OEMs devised new warranty policies that helped to shift more of their expenses back to their suppliers. But then in 2014, an increasing number of safety recalls raised their warranty cost back up, leaving both them and their suppliers at higher expense levels.
June 22, 2017
Consumer Electronics Warranty Report:
The traditional radio and TV makers are gone, and even laptops are giving way to smartphones. So it's no surprise to see the bulk of the industry's warranty expenses shift from Hi-Fi to Wi-Fi. But that expansion also drags in lots of business-to-business sales as well as heavily-exported product lines into the analysis.
June 5, 2014
Dell Cuts Warranty Cost,
Raises Warranty Revenue:
Doing both at the same time is possible with
a shift towards extended warranty options.
May 12, 2003
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