Archived Copies of Warranty Week

December 2002 to Today

Machine Learning in Warranty Management: Quite a few companies talk about machine learning as the next step to improve warranty management. However, in more detailed discussions, I haven't come across too many real solutions or active projects in that field. In this article I will discuss the topic in more detail -- what is machine learning, what are the comparable use cases in other areas, and which could be the most compelling applications for it in warranty management.
February 27, 2020
Warranty Analytics: Three reasons why warranty analytics software solutions fail -- and how to address the gaps that hinder more widespread acceptance of these solutions.
January 17, 2019
Extended Warranty Software: Unlike most other solutions, which are designed to integrate with passenger car dealer management systems or retail point of sale software, the new Mize offering is aimed at manufacturers engaged in the business-to-business sale of commercial service contracts.
September 14, 2017
Using the Internet of Things for Warranty Business: Most businesses looks at warranty as an overhead item. Managers are always under pressure to ensure warranty costs stay within limits. They are on the constant lookout for solutions which can help them manage their warranty costs better. The Internet of Things (IoT) is a concept with many possibilities and something that offers great solutions for reducing warranty costs. This article talks about what points a warranty business should consider before implementing the IoT.
October 29, 2015
Assurant Expert Services: While repairs are a huge part of aftermarket services, so are installations, assemblies, configuration and preventative maintenance. Assurant Solutions is putting them all under a single umbrella that it can offer to its retail clients who can in turn sell service to their end user customers.
August 30, 2012
Service After Sales: Getting the biggest bang for your buck in
after-sales solutions through benchmarking.
December 5, 2006
Warranty Legal Solutions: So often warranty cost reduction efforts are focused on either the product or the process. But what about the warranty itself? At the WCM Conference, an attorney explained how the right choice of words can limit liability and reduce warranty cost.
March 21, 2006
Integrated Warranties: Assurant Solutions, along with partner General Electric, has quietly built itself into one of the largest and most diversified extended warranty service providers.
December 14, 2004
British regulators struggle with extended warranty issues. Multiple studies find problems, but voluntary solutions suggested by retailers haven't worked.
March 10, 2003