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Archived Copies of Warranty Week
December 2002 to Today
European Auto Warranty Expenses:
While Volkswagen continues to recover from a record-setting recent spike in its warranty costs, some of the other top European carmakers have continued to drive down their warranty costs. Six warranty metrics are detailed for four companies over the past 16 years.
July 11, 2019
Building Materials Industry
While some sectors have been able to reduce their warranty costs, others have seen them slowly rise. A few have seen costs rise as revenue falls, making warranty expenses even more painful to manage. But some have gotten their costs back under control after seeing them spike in recent years.
May 28, 2015
Medical Equipment Warranties:
Doctors, hospitals, and laboratory technicians want sturdy and reliable medical systems, and for the most part the manufacturers that supply them have been steady and predictable. But every once in a while, a massive recall or a production glitch causes warranty costs to spike. And it's when the trend line leaves its historical range that we know there's something wrong.
October 8, 2009
What once looked like a trend turned out to be a temporary spike. So the gap between the warranty costs of OEMs and their suppliers remains close to 2% wide. But the good news is that warranty expenses are no longer soaring for automotive manufacturers.
January 31, 2008
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